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Customer reviews: Smile: Loyalty Rewards Program

Develop by Smile.io

Reviews (6,953)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

ORAKI

Feb 11, 2025  on Shopify

J Heart CBD

Feb 11, 2025  on Shopify

So far so good! I had a question about set up and customer service was so kind and helpful! Really excited to see this program blow up on our site :D Thanks y'all!

Baby Shoppe

Feb 10, 2025  on Shopify

Nano Genesis Labs

Feb 10, 2025  on Shopify

Solid app with quick and friendly customer support. Compatible and easy to navigate.

The Healing Pen Store

Feb 09, 2025  on Shopify

the support is great

ProfessorDan

Feb 09, 2025  on Shopify

fast - thanks

Timeless Designs by Liz

Feb 08, 2025  on Shopify

I just installed the app yesterday and have had a great experience with the support team so far. I'm really looking forward to utilizing my new rewards & referral programs.

DynamicAli Skincare

Feb 06, 2025  on Shopify

Such an awesome app. I absolutely love it and would recommend it to every business owner.

KFDJewellery

Feb 06, 2025  on Shopify

This seems to be a great app. I am just installing it and getting set up today . The support has been great, allowing for an easy set up for a non techy person.

Suppz

Feb 06, 2025  on Shopify

Helped me fix it

iii

Feb 04, 2025  on Shopify

This app is exactly what I wanted to use! Very simple and great value for small business! Love it!

The Chiswick Gift Company

Feb 04, 2025  on Shopify

So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site. I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :)

Voodoo Apparel

Feb 04, 2025  on Shopify

A great app with a great team on hand to help!

Een Kleine Wereld

Feb 02, 2025  on Shopify

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I

ATA Cosmetics

Feb 02, 2025  on Shopify

Support was great! Appreciated not just the response, but the relevant help articles to support the conversation.

Nature Topia

Jan 31, 2025  on Shopify

Psychi

Jan 31, 2025  on Shopify

A winner for customer service alone! The functionality is all there, whats not to like!

Yiggybean Books + Gifts

Jan 30, 2025  on Shopify

I needed a bit of extra help getting Smile back up and running after migrating from BigCommerce to Shopify. I received the best service I've ever experienced from an app's team! High quality instruction, prompt attention, and really friendly folks. My thanks to Hannah, Joana, Shelby, and Lynn!

Simply Kreativ

Jan 30, 2025  on Shopify

Mir wurde super geholfen und sie war mega nett und zuvorkommend

LAÏLLA

Jan 30, 2025  on Shopify

Mise en place facile, support réactif et clair !

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