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Customer reviews: Smile: Loyalty Program Rewards

Develop by Shopify

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,127)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Contours Rx

Sep 18, 2025  on Shopify

The Smile.io app is great. Their support team is simply amazing! We have really enjoyed our experience.

Eyez On U Events

Sep 18, 2025  on Shopify

I have had the app for a few years now and it is good for points and rewards and the customer services is great. I just had assistance today from Lynn who was very helpful in working through an issue on my account.

Republic Restoratives Distillery

Sep 17, 2025  on Shopify

Very efficient and timely with help.

Comfort on the Spectrum

Sep 17, 2025  on Shopify

Great customer service from the team at Smile. Fast and detailed reply. My customers love using the rewards program. It's a great purchase incentive.

Bdesign

Sep 17, 2025  on Shopify

KC Ripley

Sep 17, 2025  on Shopify

Hutsul Coffee Factory

Sep 16, 2025  on Shopify

The Bearded Shrimp

Sep 16, 2025  on Shopify

Really easy to set up and helpful customer services.

Holly's Meat Pies

Sep 16, 2025  on Shopify

Primal Pastures

Sep 16, 2025  on Shopify

Support is always very helpful and prompt in their response! We've had a great experience with this app.

Healthtree

Sep 16, 2025  on Shopify

Simple and intuitive app. Support is friendly and helpful. Recommend.

책놀이터_BookNoriteo

Sep 15, 2025  on Shopify

Game Day

Sep 15, 2025  on Shopify

Great service, fast and effective, props to Shelby!

Little Heritage

Sep 13, 2025  on Shopify

The whole Smile team was incredibly accomodating, making contact regularly and checking in to see how things were going. Amazing customer service!

Ella Allure Skin

Sep 12, 2025  on Shopify

As I relaunch my skincare business, the Smile rewards program makes it so much easier to connect with my customers and build lasting trust. As a new business owner it’s easy to use and my customer service rep was very kind and helpful.

Momease Baby Boutique

Sep 12, 2025  on Shopify

Super fast and helpful responses are always standard. Thanks Smile!

rusticstrengthwholesale

Sep 12, 2025  on Shopify

We were having a technical issue that wasn't going to resolve quickly. Angie helped us find a work around that was easy and effective. We appreciate the prompt and friendly assistance!

Aeroblend

Sep 11, 2025  on Shopify

Karens Creations

Sep 11, 2025  on Shopify

Interline Wholesale Hardware

Sep 11, 2025  on Shopify

Ezra & Team were quick to deploy a bug fix to a small issue the app was having. Other than that the app is outstanding and full of cool features.

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