Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,950)

Overall rating

4.8

5

892
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Michaela Malin

Apr 17, 2025 on Shopify

Prompt replies and helpful team!

Beauty Box

Apr 17, 2025 on Shopify

I’ve been using Smile.io for a while now and it’s been an excellent experience. The platform is user-friendly, well-integrated with Shopify, and offers a variety of customization options to create a rewarding loyalty program. What really stands out is the exceptional support from the team—responsive, helpful, and genuinely invested in our success. Highly recommended for any growing store looking to build strong customer relationships.

InnerTalk-Store

Apr 16, 2025 on Shopify

Excellent customer service from Andrea - fixed my problem right away!

Wickwood Cottage

Apr 16, 2025 on Shopify

Jade was great help I'm not very techy and I was soon able to navigate my way around the app.

Rocket City Toys

Apr 15, 2025 on Shopify

Smile has been a fantastic addition to our Shopify store! The loyalty program is easy to set up, highly customizable, and integrates seamlessly with our POS and online store. We’ve seen increased customer engagement and repeat purchases since implementing it. What really stands out is the customer support — responsive, helpful, and genuinely committed to solving issues quickly. We recently had a question about external order limits, and the support team went above and beyond to walk us through the process and manually adjusted our plan to fit our needs. I’d absolutely recommend Smile to other Shopify merchants looking for a reliable, feature-rich loyalty solution with top-tier support.

Dance Gear Etc.

Apr 15, 2025 on Shopify

Love this app! So easy to use! Customers love earning rewards and saving money at checkout.

Tea Chest Hawaii

Apr 15, 2025 on Shopify

Great customer service!

WallCutz Crafts

Apr 15, 2025 on Shopify

great customer support. Very helpful and would recommend.

LTYG Shoppe USA

Apr 15, 2025 on Shopify

Smile is very easy to use and setup. Integrates well with Shopify and Klaviyo. Their team is incredibly helpful and responsive throughout the whole process. Really appreciate Cole who helped get my issue resolved quickly and was great to work with!

Recycled Firefighter

Apr 14, 2025 on Shopify

Great program - ran into a technical issue and the team jumped on and responded and fixed my issue within 1 business day. Highly recommended this integration!

Fittes

Apr 14, 2025 on Shopify

Great customer support that response and follow-up quickly. Always solving my issue!

MaxCleavage.com

Apr 14, 2025 on Shopify

BUDMUVA®

Apr 14, 2025 on Shopify

Amazing support as always

kalila

Apr 13, 2025 on Shopify

Bath Bomb Bliss

Apr 13, 2025 on Shopify

Great app that has helped boost sales and customer experience already. When reaching out for support with a query, Joana replied within 2 hours (on a weekend too!) and was incredibly helpful with my multiple queries. Highly recommend.

hairbybeautyhair

Apr 13, 2025 on Shopify

It works so nice and their service is best of best

Simpson & Vail

Apr 12, 2025 on Shopify

I've had some questions about the app and always get a quick and efficient answer from customer service (Lisa most recently).

Oana Nutu

Apr 12, 2025 on Shopify

Joana was amazing! Always here to help, giving me advice, print screen and appreciating our store for its aesthetic. Thank you, I will definitely buy the premium plan!

KALOPSIA ATHENS

Apr 12, 2025 on Shopify

The support from the customer service representative was beyond expectations. Thank you Lynn P.

Mywannit

Apr 11, 2025 on Shopify

We are using this app and it is very helpful. It helps me a lot in resolving issues with quick feedback and friendly help for inquiries.