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Customer reviews: TikTok Shop Integration — SPL

Reviews (365)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "TikTok Shop Connector — SPL" app. The app is praised for its ease of use and excellent integration between Shopify and TikTok. A notable standout is the exceptional level of customer support, with many merchants specifically appreciating the prompt and professional assistance provided by team members such as Zarmina, Anna, Rawail, and Nayyab.

Key Strengths

  • User-friendly and intuitive interface
  • Seamless integration between Shopify and TikTok
  • Exceptional and responsive customer support
  • Effective in syncing products and managing inventory
  • Reliable and time-saving real-time updates

Common Concerns

  • Issues with syncing customer profiles leading to duplicates
  • Some initial setup and syncing challenges encountered by users
  • The price may seem high to some users, although considered worth it by most due to perceived value

Final Thoughts

The "TikTok Shop Connector — SPL" app is highly regarded by merchants for its functionality and outstanding customer support. While there are minor concerns, particularly with syncing customer profiles, the app remains a favorite among users looking for an effective and reliable solution for integrating their Shopify stores with TikTok. The exceptional customer support teams, particularly individuals like Zarmina and Anna, are a significant value addition, making the app even more worthwhile. Overall, SPL is considered an essential tool for e-commerce retailers looking to leverage TikTok's platform.

Gummi Bären Land

Apr 16, 2025  on Shopify

Rawail hat uns großartig bei offenen Fragen zur Multi-TikTok-Shop-Integration geholfen. Die App ermöglicht eine einfache Synchronisation von Produkten, Beständen und Bestellungen zwischen TikTok und Shopify, was unsere Prozesse erheblich vereinfacht hat. Sehr empfehlenswert!

FEMINE

Apr 16, 2025  on Shopify

i Think the app is great, They just need to find away to help make it simple with categories syncing.

TRUE RELIGION MEXICO

Apr 16, 2025  on Shopify

Buena y fácil de usar. El único problema que tengo es que sólo te deja hacer sincronización de productos con Tiktokk en "bulk" si quieres desvincular o hacer cualquier otra acción, esa se tiene que hacer una por una. En mi tienda tenemos más de 5,000 productos y estar subiendo de 50 en 50 es un poco tedioso. Pero la aplicación funciona bien.

TRUE RELIGION MEXICO

Apr 11, 2025  on Shopify

No funciona. Conecta mal los precios de los productos y eso hizo que se vendieran productos a un precio muy bajo

Whimsical Wishes & Wonders

Apr 02, 2025  on Shopify

This is the best app ever. They have excellent customer service and the app is user friendly making it seemless to add and remove products from my tiktok shop!

Noveira Italia

Apr 01, 2025  on Shopify

latest app to import products from Shopify to Tiktok shop quickly and easily. Rawail who takes care of the assistance was super available to answer all my questions and very professional. I recommend the app to everyone for those who are also implementing Tiktok shop as an additional sales channel!

Cute Pet Story

Mar 16, 2025  on Shopify

The SPL team goes above and beyond when it comes to customer support! They were incredibly responsive and made the whole TikTok Shop integration process much easier. Couldn’t have done it without their help!

Even Keel LLC

Mar 10, 2025  on Shopify

great service but the daily limits stopped me for the day. Unbelievable service. Quick to help access account to help you accomplish required tasks.

Ro Rox

Mar 04, 2025  on Shopify

This started off so good: Love the interface and the AI mapping function! But there were a number of issues and customer service was way too slow and unresponsive. The main issue was that it kept feeding through old TikTok orders on a daily basis (very old ones, that had already been fulfilled and completed). We had to nag to get help and most issues remained unresolved and even unacknowledged.

beautyhair.co.uk

Feb 20, 2025  on Shopify

This app works better than others that I tried and the support is excellent. I recommend giving this app a chance.

ALLIES [North America]

Feb 19, 2025  on Shopify

These guys are unbelievably good. We needed a specific attribute from TTS to be copied over to the Shopify order, and the whole process was way above my expectations. I was expecting to be directed to a "wish list" page, and wait for people to vote on that, as many other developers do, but instead, they accommodated this specific request within the hour. As far as the app itself, it works without any issues too. What's key here, too, is that unlike the native connector from Shopify, it is not region-bound. That is a huge limitation of the native connector, especially in the US region.

Primal Pump

Feb 11, 2025  on Shopify

The app wasn't working properly at the beginning, so I had to lose time contacting customer support. However, Rawail helped me solve the issue really fast. Great customer support.

Winter Sunshine Marketplace

Feb 11, 2025  on Shopify

Rawail's tech support service on TikTok SPL was exceptional. I would rate the overall support I received from Rawail with 5 stars. She was knowledgeable, friendly, and provided clear solutions. The speed of the support provided was also impressive, deserving a 5-star rating. Rawail's quick response and efficient problem-solving ensured that my issue was resolved promptly. Overall, I am very satisfied with the support experience and would highly recommend Rawail for her outstanding assistance.

Ekko Translate

Jan 26, 2025  on Shopify

its my first day using this app and so far its been easy to us. had issues syncing my products but had help from the customer support and figured it out. would recommend

GoodbyHello Furniture

Jan 20, 2025  on Shopify

Amazing support and a great application for TikTok Shop integration! I love how simple and user-friendly it is.

RAW Pet Food Supply

Jan 13, 2025  on Shopify

Working with Alex was great. He was very responsive and timely. The work was on point and he was very detailed. I will definitely recommend him and his company.

BJPKPK

Jan 06, 2025  on Shopify

What really stands out is their customer support! Whenever I’ve had a question or issue, the team has been super responsive and helpful, providing fast solutions and going above and beyond to ensure everything runs smoothly. Highly recommend this app to any e-commerce seller looking to tap into TikTok's massive audience!

Candy Whirl

Dec 06, 2024  on Shopify

This app is fantastic for syncing TikTok Shop to Shopify and the service is equally impressive. Zara guided me through my questions during our one-on-one video call making everything clear and straightforward.

Resmyra Bazaar

Dec 06, 2024  on Shopify

The SPL app offers outstanding TikTok integration and an intuitive interface. It simplifies Store management and is backed by exceptional customer service, particularly from Anna. I highly recommend it for a streamlined e-commerce experience.

GleamSole

Dec 06, 2024  on Shopify

I was fortunate to have Zara assist me while getting started with SPL. Her knowledge of the Tiktok platform and SPL features was impressive and she patiently walked me through the process.

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