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Customer reviews: TikTok Shop Connector — SPL

Develop by Shopify

Reviews (277)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "TikTok Shop Connector — SPL" app. The app is praised for its ease of use and excellent integration between Shopify and TikTok. A notable standout is the exceptional level of customer support, with many merchants specifically appreciating the prompt and professional assistance provided by team members such as Zarmina, Anna, Rawail, and Nayyab.

Key Strengths

  • User-friendly and intuitive interface
  • Seamless integration between Shopify and TikTok
  • Exceptional and responsive customer support
  • Effective in syncing products and managing inventory
  • Reliable and time-saving real-time updates

Common Concerns

  • Issues with syncing customer profiles leading to duplicates
  • Some initial setup and syncing challenges encountered by users
  • The price may seem high to some users, although considered worth it by most due to perceived value

Final Thoughts

The "TikTok Shop Connector — SPL" app is highly regarded by merchants for its functionality and outstanding customer support. While there are minor concerns, particularly with syncing customer profiles, the app remains a favorite among users looking for an effective and reliable solution for integrating their Shopify stores with TikTok. The exceptional customer support teams, particularly individuals like Zarmina and Anna, are a significant value addition, making the app even more worthwhile. Overall, SPL is considered an essential tool for e-commerce retailers looking to leverage TikTok's platform.

Hadiya London

Nov 13, 2025  on Shopify

Frank has been a great help and very clear and informative. I was struggling with syncing my TikTok shop with Shopify and he made it so clear. Thank you again!

Style Heist

Nov 13, 2025  on Shopify

David,, has helped me thoroughly to understand the features in detail and I really liked the use of app for my shopify store and I expect it will help me to make and grow my store with tiktok seller account thanks Regards Waqar Butt Waqar

C2K2 Creations

Nov 04, 2025  on Shopify

i have contacted support 3 times and and asked for them to remove the charge of 19.99 and they have no responded to any of my messages, i never subscribed to your 19.99 plan i chose the free plan some one remove the fee please

Huellitas de Vida

Nov 01, 2025  on Shopify

Es una aplicación genial y su soporte es increíble. Agradezco a David por su ayuda en todo momento y su implicación,se nota que le apasiona su trabajo. Gracias David

Nemessis Shop®

Nov 01, 2025  on Shopify

¡Gran David! Me ha ayudado mucho con la asistencia que necesitaba ayudándome a resolver mi problema, muy profesional, recomiendo la aplicación 100%.

Shang Vito

Oct 31, 2025  on Shopify

I was helped by Mehak for my queries. The solution was fast and to the point. She guided me to the right places to find the error and helped me fix them quickly.

Cozy Reads Bookshop

Oct 14, 2025  on Shopify

I had some technical issues with a TikTok order duplicating in Shopify that were completely my fault. Frank was able to assist and was very patient and helpful in explaining what I had done incorrectly in setting things up. He sent helpful screen shots and guided me through what needed to be corrected and helped me to fix the issue. I am incredibly appreciative of such a great level of service!

RFE Marketing Ventures

Sep 27, 2025  on Shopify

The customer service has been very good as I had the opportunity to have Arshia help me with an issue regarding tracking. She was very pleasant and patient with me troubleshooting and gave a resource to also assist. I am very happy with customer service and this application I highly recommend. Just make sure you delete TikTok in the sales channel before downloading TikTok SPL or you'll have duplicate orders created in your shopify from one TikTok order which was my mistake. LOL Overall very happy with this app and the great customer service made it even better!

Coach Collectible

Sep 23, 2025  on Shopify

molto valida, tengo monitorati tutti gli acquisti da tiktok shop sincronizzati con il mio e-commerce

Starz Boutique

Sep 19, 2025  on Shopify

My store was authorized then I received a message to update. When I clicked update there was a blank screen. The agent told me there was an issue with Tik Tok in the US. When reaching out to Tik Tok they reported no issue in the US. I have reached back out and Sara was able to get my store connected within a matter of minutes. She did a great job setting things up for me.

Grip Active Store

Sep 15, 2025  on Shopify

not worth it, pushing sale prices of products instead of cut off prices to tiktok shop. uninstalled, paid 2 months for nothing

Line & Stitch

Sep 14, 2025  on Shopify

Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it took over a MONTH for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing

Qal-Bi

Sep 12, 2025  on Shopify

Arshia was very helpful with my enquiries and concerns. Help was rendered immediately, and problem was resolved. Thank you!

Stringjoy

Sep 06, 2025  on Shopify

The app is fine. It won't let me continue using it without leaving a review, which is what gets you the three stars.

Starz Boutique

Sep 05, 2025  on Shopify

My store was authorized then I received a message to update. When I clicked update there was a blank screen. The agent told me there was an issue with Tik Tok in the US. When reaching out to Tik Tok they reported no issue in the US. The agent Sarah left me in the middle of trying to resolve an issue for an hour. I could not get my issue resolved and waisted a lot of time with this app when I could have been running a business. They also asked for access to my store and still could not help me. Support was very slow and issue still did not get resolved.

BabyBundlesltd

Sep 04, 2025  on Shopify

Spoke with Arshia via the online chat, she was really helpful and walked me through the set up. the app does exactly what I needed it to thanks for your help Arshia and thank you for a great app!

Rinenna

Sep 03, 2025  on Shopify

まだ導入前ですが、日本語の問合せにすぐに丁寧に対応いただけました。無料でテストできるとのことで、このまま進めていきたいと思っています。ありがとうございました。

SoPuure

Sep 02, 2025  on Shopify

Merci Alex suport client au top il explique hyper bien grace a lui j'ai put tout configurez mon compte tiktok shop en quelques minutes. juste parfait !

The Silver Clover & Co.

Aug 21, 2025  on Shopify

Sarah was extremely responsive and helpful. She solved my problem in two minutes. You can never find that exceptional service anywhere these days. Thank you, Sarah!

Esplodia

Aug 21, 2025  on Shopify

Ottima App utile con molte funzioni per poter vendere i propri prodotti su TikTok Shop. Arshia del Servizio Clienti è stata molto gentile e brava a spiegarmi le funzionalità. La consiglio vivamente!

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