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Customer reviews: TikTok Shop Connector — SPL

Develop by Shopify

Reviews (561)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "TikTok Shop Connector — SPL" app. The app is praised for its ease of use and excellent integration between Shopify and TikTok. A notable standout is the exceptional level of customer support, with many merchants specifically appreciating the prompt and professional assistance provided by team members such as Zarmina, Anna, Rawail, and Nayyab.

Key Strengths

  • User-friendly and intuitive interface
  • Seamless integration between Shopify and TikTok
  • Exceptional and responsive customer support
  • Effective in syncing products and managing inventory
  • Reliable and time-saving real-time updates

Common Concerns

  • Issues with syncing customer profiles leading to duplicates
  • Some initial setup and syncing challenges encountered by users
  • The price may seem high to some users, although considered worth it by most due to perceived value

Final Thoughts

The "TikTok Shop Connector — SPL" app is highly regarded by merchants for its functionality and outstanding customer support. While there are minor concerns, particularly with syncing customer profiles, the app remains a favorite among users looking for an effective and reliable solution for integrating their Shopify stores with TikTok. The exceptional customer support teams, particularly individuals like Zarmina and Anna, are a significant value addition, making the app even more worthwhile. Overall, SPL is considered an essential tool for e-commerce retailers looking to leverage TikTok's platform.

KOVAR

Jan 30, 2026  on Shopify

Mehak has been incredibly helpful throughout my TikTok Shop SPL onboarding process. She guided me step by step, clarified how logistics and stock handling work, and made what initially felt confusing much more straightforward and manageable. What I really appreciated was her patience and clarity — she took the time to answer my questions properly and ensured I understood how to move forward confidently as a seller. Her support genuinely saved me time and helped me avoid costly mistakes. Highly recommend Mehak to anyone navigating TikTok Shop SPL, especially first-time sellers.

Used By God

Jan 19, 2026  on Shopify

Frank was very prompt and professional in helping me quickly set up my TikTok shop. Thus far, I'm very impressed with the application. Looking forward to getting a ton of value.

Dr Will's

Jan 16, 2026  on Shopify

Urooj was very helpful & responded quickly to all my questions. Really recommend this integration!

Just Ghee

Jan 15, 2026  on Shopify

Frank has been quite helpful and has helped me to sort out my TikTok shop.. Good company and to work with and Frank is truly amazing! Quite knowledgeable about the process. Thank you

Zeitloschoen by Maresa Zak

Jan 13, 2026  on Shopify

Funktioniert nicht - Bestände werden nicht synchronisiert und entsprechend auch nicht aktuell gehalten, dadurch kommt es zu Bestandsproblemen. Support ist nur auf 5-Sterne bedacht und will einen nach kurzer unzureichender Einführung abwimmeln und drängt auf eine 5-Sterne Bewertung bevor eine vollständig funktionierende Einrichtung erfolg t ist. Die hätte ich gegeben - wenn der Automatismus wie versprochen funktionieren würde.

LOVE + WAR

Jan 13, 2026  on Shopify

Urooj was super helpful, wanted to make sure we had everything set up correctly and patiently walked me through all settings.

Organically Kismet

Jan 09, 2026  on Shopify

Frank was very helpful in assisting me to get my products uploaded to TikTok, he went beyond his necessary duty and assisted me to troubleshoot my page.

Travel Glam

Jan 09, 2026  on Shopify

David was able to help me resolve the issue I had with Tiktok approval. He also extended my free trial, which really helps me out to build the store during that period.

Enhanced Labs

Jan 07, 2026  on Shopify

Mehak was extremely helpful and professional. She clearly knows what she’s doing and was able to understand the issue right away and resolve it quickly. Great experience with her support and I really appreciate the help! Thank you Mehak!

My Store

Dec 31, 2025  on Shopify

Rude and unprofessional! David did not seem to be interested in responding to me when I asked him to introduce himself, Its my first time using this app and I wanted to get familiar with the people as a normal person would want to do. I pay a large sum of money to this company and expect to be treated with some decency when asking for help.

LaNeek's Tasty Treats

Dec 31, 2025  on Shopify

Frank did an amazing job helping me. He walked me everytihng and got my products set up. He was very helpful.

LaNeek's Tasty Treats

Dec 30, 2025  on Shopify

Frank did an amazing job helping me. However, the app is not worth paying for because I am still having to sync my products

TM Writes

Dec 19, 2025  on Shopify

Frank was very helpful in getting my Tik Tok shop connected with my Shopify store. He was easy to follow and very patient with me. Thank you

Chattanooga Beard Co.

Dec 17, 2025  on Shopify

Frank did a great job helping me out! Definitely check out this app and see if it's a great fit for your business too.

Baladna

Dec 16, 2025  on Shopify

Exceptional support provided by Frank. Appreciate his willingness to quickly step in and guide me through the process and how to use the app. Highly recommend!

www.BeautyHeist.co.uk

Dec 09, 2025  on Shopify

Frank has been very helpful and spend over 1 hour to guide me with app settings and features .. I wish him good future Regards Beautyheist

JC's Legacy

Dec 05, 2025  on Shopify

Frank was very helpful and patient. This was a great experience, and I feel confident moving forward.

Boho Butterfly LLC

Dec 04, 2025  on Shopify

Frank was very patient with me being new and helped me. I would recommend him for all technical difficulties!

Cute Nail Studio

Dec 03, 2025  on Shopify

David was very patient and helpful. he was able to guide me through the process I needed to upload my products. Thanks!

DIKODELLA

Dec 03, 2025  on Shopify

Frank and David ,i found them the best customer care assistant and i have to thanks them millions.they are an asset both company and clients.

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