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Customer reviews: TikTok Shop Connector — SPL

Reviews (248)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "TikTok Shop Connector — SPL" app. The app is praised for its ease of use and excellent integration between Shopify and TikTok. A notable standout is the exceptional level of customer support, with many merchants specifically appreciating the prompt and professional assistance provided by team members such as Zarmina, Anna, Rawail, and Nayyab.

Key Strengths

  • User-friendly and intuitive interface
  • Seamless integration between Shopify and TikTok
  • Exceptional and responsive customer support
  • Effective in syncing products and managing inventory
  • Reliable and time-saving real-time updates

Common Concerns

  • Issues with syncing customer profiles leading to duplicates
  • Some initial setup and syncing challenges encountered by users
  • The price may seem high to some users, although considered worth it by most due to perceived value

Final Thoughts

The "TikTok Shop Connector — SPL" app is highly regarded by merchants for its functionality and outstanding customer support. While there are minor concerns, particularly with syncing customer profiles, the app remains a favorite among users looking for an effective and reliable solution for integrating their Shopify stores with TikTok. The exceptional customer support teams, particularly individuals like Zarmina and Anna, are a significant value addition, making the app even more worthwhile. Overall, SPL is considered an essential tool for e-commerce retailers looking to leverage TikTok's platform.

Russell and Atwell

Jun 27, 2025  on Shopify

I had some initial teething issues with integration with Shopify due to a degree of duplication with the main Tiktok app. I had a wait a little, but the team then engaged well to help me resolve the issues. The skus seem to be pulling through well into Tiktok Shop and we've successfully processed a handful of sales. I like the dashboard that's simple and easy to understand, albeit with a couple of small glitches that were rapidly resolved by the team. We're effectively running this now in 'trial' mode while we pressure-test the system and start to advertise on Tiktok - holding back on the 5th star until we see that it all works seamlessly with a larger number of orders!

CMMN Series

Jun 23, 2025  on Shopify

We’ve had a great experience with the SPL TikTok Shop app. The support was fast, friendly, and incredibly helpful. Athar guided me through every step and made the entire setup process smooth and stress-free. I truly appreciate the patience and professionalism. Highly recommended!

Russell and Atwell

Jun 23, 2025  on Shopify

I've gone online today and downloaded everything. Syncing seems to be pretty good overall. BUT I'm getting double-orders coming through to Shopify, so I have tried to contact SPL to see if they can help sort out what is likely a basic issue. Have been waiting for 3 hours online in a 'chat' with the message that someone should be with me shortly. No email, no response, nothing. The 7 day trial period may well be shorter if this service continues...

Shen WhiteChapel

Jun 17, 2025  on Shopify

SPL app was the only solution that helped me successfully map the Products. I'm incredibly grateful for SPL! It worked perfectly when nothing else did. Special thanks to Athar for the excellent support—he was truly great to work with!

TWIN ARCHIVES

Jun 14, 2025  on Shopify

SPL agent Athar was incredibly helpful and resolved my sync issue quickly and professionally. Excellent support experience with clear, patient, and efficient!

orientara.de

Jun 11, 2025  on Shopify

Ich nutze TikTok SPL jetzt seit mehreren Monaten und bin rundum zufrieden. Die Verknüpfung mit meinem Shopify-Shop funktioniert einwandfrei und flüssig. Besonders hervorheben möchte ich den zuverlässigen Support: Bei Fragen oder Problemen wird extrem schnell reagiert – immer freundlich und lösungsorientiert. Es gab nie ernsthafte Schwierigkeiten, und kleine Dinge wurden sofort behoben. Ich kann TikTok SPL jedem empfehlen, der TikTok professionell mit Shopify verbinden möchte!

RamenHeaven

Jun 10, 2025  on Shopify

I installed this app and had a few minor questions. I spoke with two support representatives, but unfortunately, neither of them had basic knowledge about Shopify. Because of this, I decided to uninstall the app. Overall, the app does not offer much more functionality than the standard TikTok app.

My Store

May 06, 2025  on Shopify

The app is intuitive, and the support team goes above and beyond to ensure everything runs smoothly.

Guzzgoggs

May 01, 2025  on Shopify

Had this installed for a while now and still no products showing on tik tok shop, support is really poor.

Velvet Volcano

Apr 30, 2025  on Shopify

We're truly grateful for the support they've provided and highly recommend SPL to anyone looking to simplify their Tiktok Shop integration needs

Giving Movement

Apr 24, 2025  on Shopify

Fantastic app with real-time syncing that works flawlessly. Athar was incredibly responsive and solved a bug we encountered within minutes. It’s rare to find this level of customer support—truly outstanding!

Hadley Pottery

Apr 24, 2025  on Shopify

SPL is a game-changer. Easy to install, easy to use, and customer support is fantastic. Athar walked me through a few tricky setup steps and ensured everything worked perfectly. Couldn’t ask for better service.

Midnight Sprou

Apr 24, 2025  on Shopify

I had some confusion setting up the product sync, but Athar from the SPL team made it incredibly simple. He guided me with clarity and patience. The app itself is super intuitive, and the support is unmatched. Highly recommend it for anyone using TikTok Shop.

Gummi Bären Land

Apr 16, 2025  on Shopify

Rawail hat uns großartig bei offenen Fragen zur Multi-TikTok-Shop-Integration geholfen. Die App ermöglicht eine einfache Synchronisation von Produkten, Beständen und Bestellungen zwischen TikTok und Shopify, was unsere Prozesse erheblich vereinfacht hat. Sehr empfehlenswert!

FEMINE

Apr 16, 2025  on Shopify

i Think the app is great, They just need to find away to help make it simple with categories syncing.

TRUE RELIGION MEXICO

Apr 16, 2025  on Shopify

Buena y fácil de usar. El único problema que tengo es que sólo te deja hacer sincronización de productos con Tiktokk en "bulk" si quieres desvincular o hacer cualquier otra acción, esa se tiene que hacer una por una. En mi tienda tenemos más de 5,000 productos y estar subiendo de 50 en 50 es un poco tedioso. Pero la aplicación funciona bien.

TRUE RELIGION MEXICO

Apr 11, 2025  on Shopify

No funciona. Conecta mal los precios de los productos y eso hizo que se vendieran productos a un precio muy bajo

Whimsical Wishes & Wonders

Apr 02, 2025  on Shopify

This is the best app ever. They have excellent customer service and the app is user friendly making it seemless to add and remove products from my tiktok shop!

Noveira Italia

Apr 01, 2025  on Shopify

latest app to import products from Shopify to Tiktok shop quickly and easily. Rawail who takes care of the assistance was super available to answer all my questions and very professional. I recommend the app to everyone for those who are also implementing Tiktok shop as an additional sales channel!

Cute Pet Story

Mar 16, 2025  on Shopify

The SPL team goes above and beyond when it comes to customer support! They were incredibly responsive and made the whole TikTok Shop integration process much easier. Couldn’t have done it without their help!

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