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Customer reviews: TikTok Shop Connector — SPL

Reviews (108)

Overall rating
4.6

What Merchants Think

Overall, merchants are highly satisfied with the "TikTok Shop Connector — SPL" app. The app is praised for its ease of use and excellent integration between Shopify and TikTok. A notable standout is the exceptional level of customer support, with many merchants specifically appreciating the prompt and professional assistance provided by team members such as Zarmina, Anna, Rawail, and Nayyab.

Key Strengths

  • User-friendly and intuitive interface
  • Seamless integration between Shopify and TikTok
  • Exceptional and responsive customer support
  • Effective in syncing products and managing inventory
  • Reliable and time-saving real-time updates

Common Concerns

  • Issues with syncing customer profiles leading to duplicates
  • Some initial setup and syncing challenges encountered by users
  • The price may seem high to some users, although considered worth it by most due to perceived value

Final Thoughts

The "TikTok Shop Connector — SPL" app is highly regarded by merchants for its functionality and outstanding customer support. While there are minor concerns, particularly with syncing customer profiles, the app remains a favorite among users looking for an effective and reliable solution for integrating their Shopify stores with TikTok. The exceptional customer support teams, particularly individuals like Zarmina and Anna, are a significant value addition, making the app even more worthwhile. Overall, SPL is considered an essential tool for e-commerce retailers looking to leverage TikTok's platform.

Esplodia

Aug 21, 2025  on Shopify

Ottima App utile con molte funzioni per poter vendere i propri prodotti su TikTok Shop. Arshia del Servizio Clienti è stata molto gentile e brava a spiegarmi le funzionalità. La consiglio vivamente!

One Ummah

Aug 20, 2025  on Shopify

Excellent customer service rep that assisted in all of my needs. Sarah answered my questions thoroughly. 100% satisfied

CIMBOM Store

Aug 19, 2025  on Shopify

Die App ist super für die Synchronisierung von Produkten auf TikTok-Shop. Die Kundenberaterin Sarah ist sehr kompetent und hilfsbereit! Danke!

Freewell Gear

Aug 19, 2025  on Shopify

Sarah from Slashcart was incredibly helpful and guided me through the entire setup with patience and expertise. Her support made the process smooth and easy.

snscasting

Aug 18, 2025  on Shopify

I wish I had discovered this app sooner. I highly recommend it and will definitely be sharing it with other entrepreneurs.

Celeste

Aug 18, 2025  on Shopify

I contacted customer support to inquire about a free trial and Arisha was extremely helpful. She answered all of my questions quickly. She is knowledgeable and quick at responding. Thank you!

Khloefemme

Aug 18, 2025  on Shopify

Ottima assistenza clienti da parte dell'operatrice Arshia. Sono riuscito a sincronizzare i prodotti in pochi minuti.

Nine Infinity Crystals

Aug 17, 2025  on Shopify

Had some issues setting up, Good thing Sarah from the customer service guided me through and making it easy for me to link my tiktok shop to shopify

Line & Stitch

Aug 11, 2025  on Shopify

Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it often takes 3-4 days for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing

BlackMask Products

Aug 02, 2025  on Shopify

Ich habe Bphai kennengelernt der mir bei einem google Meeting alle fragen beantworten konnte, wirklich super support!

Steel Horse Jewelry

Jul 29, 2025  on Shopify

The meeting was efficient and straight to the point, which I appreciated. However, Mara did not come across as particularly welcoming. Her tone felt somewhat curt, which made it difficult to engage fully or feel comfortable asking questions. A warmer, more open approach would have helped create a more collaborative atmosphere.

Resource Electrical

Jul 23, 2025  on Shopify

The support we received was top-notch, and the integration process couldn’t have gone more smoothly.

Always & Forever Design

Jul 23, 2025  on Shopify

He was superb and knew exactly what to do to resolve my issue. Will definitely reach out if I have further issues.

Cautiously Reckless

Jul 16, 2025  on Shopify

The support I received truly helped me. I was unable to sync products for over a week and within a few minutes everything was up and running.

Hollywood Hair by Zeinab

Jul 15, 2025  on Shopify

The app works as expected. I had a few issues, for example, I did not configure shipping correctly to fulfil a TikTok order from Shopify, but these were fixed within a few minutes of me asking. Arshia and Muhammad both do an excellent job!

POWkids Health

Jul 07, 2025  on Shopify

Athar has met with me on multiple calls while my team tries to figure out this platform, and has been very helpful every time!

RamenHeaven

Jul 03, 2025  on Shopify

I installed this app and had a few minor questions. I spoke with two support representatives, but unfortunately, neither of them had basic knowledge about Shopify. Because of this, I decided to uninstall the app. Overall, the app does not offer much more functionality than the standard TikTok app. Also is the price total expensive. For that what he offer.. if you send out in different markets you need to have more shop connections and they can only connect one shop per market.

nashvilleboots

Jun 28, 2025  on Shopify

We've had a fantastic experience using the SPL TikTok Shop App. The setup was smooth syncing was incredibly easy.

Russell and Atwell

Jun 27, 2025  on Shopify

I had some initial teething issues with integration with Shopify due to a degree of duplication with the main Tiktok app. I had a wait a little, but the team then engaged well to help me resolve the issues. The skus seem to be pulling through well into Tiktok Shop and we've successfully processed a handful of sales. I like the dashboard that's simple and easy to understand, albeit with a couple of small glitches that were rapidly resolved by the team. We're effectively running this now in 'trial' mode while we pressure-test the system and start to advertise on Tiktok - holding back on the 5th star until we see that it all works seamlessly with a larger number of orders!

CMMN Series

Jun 23, 2025  on Shopify

We’ve had a great experience with the SPL TikTok Shop app. The support was fast, friendly, and incredibly helpful. Athar guided me through every step and made the entire setup process smooth and stress-free. I truly appreciate the patience and professionalism. Highly recommended!

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