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SKU IQ for TikTok Shop or POS logo

Customer reviews: SKU IQ for TikTok Shop or POS

Reviews (174)

Overall rating
3.7

What Merchants Think

The overall feedback on "SKU IQ for TikTok Shop or POS" is mixed, with some users praising its seamless integration capabilities and helpful customer support, while others report significant issues with synchronization and billing. The app is generally appreciated for its ability to connect e-commerce platforms like Shopify and POS systems such as Clover and Square. However, some users have experienced challenges with customer service responsiveness and technical issues that undermine its utility.

Key Strengths

  • Seamless integration with platforms like Shopify, Clover, and TikTok Shop.
  • Responsive and helpful customer support, particularly noted by some users.
  • Ability to automate and streamline order and inventory management processes.
  • Specific customer representatives, such as Teshanie, received praise for their support.

Common Concerns

  • Issues with synchronization leading to incorrect inventory data and potential financial loss.
  • Concerns about ongoing billing after cancellation and difficulty in obtaining refunds.
  • Reports of slow customer support response times for escalated issues.
  • Some users found the app to be expensive compared to alternatives, particularly when issues arose.

Final Thoughts

"SKU IQ for TikTok Shop or POS" appears to offer valuable features for businesses needing to integrate and sync their sales platforms. However, while customer support has been highlighted as a strength in some cases, persistent technical issues and billing problems can detract considerably from its effectiveness and reliability. Businesses should weigh the potential benefits against the reported challenges, particularly if their operations depend heavily on precise and dependable inventory synchronization.

Vagabond Apparel Boutique

Mar 21, 2025  on Shopify

Stay far away from this APP. They have ruined my inventory and have the worst customer service. I had used this app for over 8 years and their app started caused glitches in my inventory and they provided no help to resolve the issue. Their solution was to re-enter my 20,000 skus... right... I spent countless hours and dollars hiring a third party to fix this and they kept changing everything so we could not fix the issue. They are very shady. I would not trust them. I cancelled my memership after 2 months of dealing with this and they would not offer a refund for the year and it was only the third month of they year. These are the worst people I have ever dealt with in my life.

The Mountain Biker

Jan 27, 2025  on Shopify

So far so good. Just started using SKUIQ. After comparing other integrations software, SKUIQ was chosen as it allowed products to be created on either Shopify or Lightspeed. Other platforms had a master location. This didn't suit my needs. Had a few challenges during setup and the support crew have been great. I bit tricky due to our time zone difference but getting on top of things now.

Gamelandia

Jan 19, 2025  on Shopify

SkuIQ is our go-to solution for using Clover POS with Shopify. Responsive customer service from the dev team, ongoing product improvements and reliable sync. Highly recommended.

DrinkSavia

Jan 14, 2025  on Shopify

We could not run our business without SkuIQ. They made the process SEEMLESS when we transitioned our shopify store to Tiktok shop. The support team was so helpful and quick to respond to any questions. Savia highly recommends Sku IQ

HNP Labs

Jan 08, 2025  on Shopify

While the concept behind this tool is promising, its execution leaves much to be desired. The sync functionality can unexpectedly alter your pricing without your knowledge, creating a significant risk of losses. After reaching out to their support team, I initially received a response, but their "engineering team" has since vanished. It's been three weeks with no updates, no fixes—nothing. If they can address these issues and streamline their operations, this could become a valuable resource. However, as it stands, using this tool adds unnecessary risk to your platform.

Boobie*

Dec 16, 2024  on Shopify

App didn't work well. There are much better options that cost a lot less. Customer service is terrible, and they will not work with you to resolve things which cost us a lot of money.

Cason Couture

Dec 10, 2024  on Shopify

At first was great. Then we had to call and they had to “push” to get items synced. Now they don’t reply. Bad customer service.

Wine University

Dec 01, 2024  on Shopify

They Charged me 89. through shopifiy after I canceled before the trial date. Chagred another 45 on there website. NO one is avaible to help. Zero customer support. Dont waste your time. Find another company. I will be disputing these charges.

Sinz's LLC

Nov 13, 2024  on Shopify

At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.

Hearts and Sharts

Jul 18, 2024  on Shopify

This app has saved me so many times and makes this whole process not so bulky and chaotic. TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.

Elite Styles Boutique

Jul 14, 2024  on Shopify

I was able to sync my Shopify products right away and their customer service is amazing. Any time I've had a question or concern, they replied right away with every intention to help me solve my issue. Very satisfied with this app.

Grandad Tools

Jul 10, 2024  on Shopify

Great app. I had a complex problem to solve but one of their customer service representatives (her name is Teshanie) did a great job helping me to solve it and also has shown a lot of patience because it was one of those problems where you don't really know what to do but we were working together to solve and it has been solved successfully. I would recommend. The app saves a lot of work too and as we know time is money.

UmberJLenay LLC

Jul 10, 2024  on Shopify

This app can be confusing but when you take you time and do it like you should, the Sku IQ can be a great asset to your business. I was stuck for a little bit but i was able to get fast help By Ms. Teshanie, Man i was goign through but she was able to fix what ever needed to be fix on her end. Thank God!

Su'juk

Jul 06, 2024  on Shopify

When we signed up, we were informed that this app would be usable across all three of our locations. After eight months of encountering significant issues and complications, we were told that the app could only support one location. When we contacted customer support, they acknowledged that we were misinformed and offered a refund. However, they only refunded us for two of the eight months we used the app. Despite our subsequent emails requesting a full refund, we have received no response. We hope this message helps other users avoid confusion about how this app works, and we urge Sku IQ to do the right thing by fully refunding us for the time we used their app.

Vita Valley Nutrition

Jul 02, 2024  on Shopify

I absolutely love this App. We were able to seamlessly connect our online orders which helped us automate our Shopify store. I cant recommend them enough. Very helpful.

Painted

Jun 19, 2024  on Shopify

We seem to regularly have issues with the stock and order syncing between TikTok shop and our shopify store. SKU IQ says everything is working as normal but some orders just go missing and stock is regularly at different levels across the platforms.

trashflowerstruckerhats

Jun 12, 2024  on Shopify

Easy setup and looks like this app is gonna be really useful in keeping all my records in one place! Marjorie helped with the onboarding process and made it simple and easy.

Five Star Fireworks LLC

Apr 25, 2024  on Shopify

I am very pleased to be able to sync Shopify and Square. I am part of a FB group for selling a particular type of product and have heard it was impossible to do this. I am keeping this secret close to me for the moment but can't wait to share the success.

Africanologie

Apr 19, 2024  on Shopify

We used SKU to connect our Square Inventory with our Shopify POS. Our inventory numbers are automatically updated with each sale so we know exactly where we are and their customer service is prompt and helpful.

Natemia

Mar 15, 2024  on Shopify

I had issues connecting my Shopify store to TikTok Shop. Thankfully SKUIQ came to the rescue and helped circumvent the TikTok native app issues. The team worked closely with me to solve initial set up problems and after that, SKUs went live and updates flowed through instantaneously from Shopify through SKUIQ, ultimately to Tik Tok Shop.

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