Reviews: SKU IQ for TikTok Shop or POS

Customer reviews: SKU IQ for TikTok Shop or POS

Reviews (175)

Overall rating

3.6

5

20
4
3

1
2

2
1

10

What Merchants Think

The overall feedback on "SKU IQ for TikTok Shop or POS" is mixed, with some users praising its seamless integration capabilities and helpful customer support, while others report significant issues with synchronization and billing. The app is generally appreciated for its ability to connect e-commerce platforms like Shopify and POS systems such as Clover and Square. However, some users have experienced challenges with customer service responsiveness and technical issues that undermine its utility.

Key Strengths

Seamless integration with platforms like Shopify, Clover, and TikTok Shop.
Responsive and helpful customer support, particularly noted by some users.
Ability to automate and streamline order and inventory management processes.
Specific customer representatives, such as Teshanie, received praise for their support.

Common Concerns

Issues with synchronization leading to incorrect inventory data and potential financial loss.
Concerns about ongoing billing after cancellation and difficulty in obtaining refunds.
Reports of slow customer support response times for escalated issues.
Some users found the app to be expensive compared to alternatives, particularly when issues arose.

Final Thoughts

"SKU IQ for TikTok Shop or POS" appears to offer valuable features for businesses needing to integrate and sync their sales platforms. However, while customer support has been highlighted as a strength in some cases, persistent technical issues and billing problems can detract considerably from its effectiveness and reliability. Businesses should weigh the potential benefits against the reported challenges, particularly if their operations depend heavily on precise and dependable inventory synchronization.

Africanologie

Apr 19, 2024 on Shopify

We used SKU to connect our Square Inventory with our Shopify POS. Our inventory numbers are automatically updated with each sale so we know exactly where we are and their customer service is prompt and helpful.

Natemia

Mar 15, 2024 on Shopify

I had issues connecting my Shopify store to TikTok Shop. Thankfully SKUIQ came to the rescue and helped circumvent the TikTok native app issues. The team worked closely with me to solve initial set up problems and after that, SKUs went live and updates flowed through instantaneously from Shopify through SKUIQ, ultimately to Tik Tok Shop.

Atomic Flare

Jan 19, 2024 on Shopify

I really want to be able to love this app, I like the interface and the reports. But I have to give one star because the connection between POS and E-Commerce is way too buggy and unreliable, to the point of being fraudulent. I invested in this product to sync my inventories between Square and Shopify. It works well with the Shopify side, but the Square side is highly defective. Instead of overwriting inventory, 75% of the time it either adds to the current quantity (therefore inflating the inventory) or just does not transmit any info at all. This would then overwrite my Shopify inventory with the wrong information. I've been spending 1-2 hours a week fixing the mistakes SKUIQ was causing. I spent almost a month trying to get assistance from SKUIQ but they only have a live chat that can fix small issues and if you want to escalate to a ticket expect a week for a response minimum. They cannot solve the issue but refuse to refund me for the annual subscription paid despite the fact the product does not do the service advertised. Stop claiming to work with Square POS. Your software does not interface properly with its API.

basekreations

Jan 05, 2024 on Shopify

I am currently using the app to sync products from Shopify to TikTok Shop and track inventory. It has been working great for the past 3 months we have used it.

Weekend Vibes Apparel

Nov 28, 2023 on Shopify

The customer support team is fantastic and has helped answer all of my questions which were instrumental in setting up my online boutique. They personally held two different zoom meetings with me as well as have been very responsive on their chat feature for quick issue resolution.