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Customer reviews: Extensiv Order Management

Develop by Extensiv

Reviews (57)

Overall rating
4.5

What Merchants Think

The feedback on "Extensiv Order Management" has been predominantly negative in recent times. Merchants report a significant gap between the app's advertised capabilities and actual performance. Many express dissatisfaction with unfulfilled promises, poor customer support, and unforeseen financial commitments. Past reviews of Skubana, which precede Extensiv, were more favorable but do not reflect the current state of the app.

Key Strengths

  • Strong feature set in Skubana days, addressing inventory management and multi-channel e-commerce integration.
  • Responsive customer support during the Skubana era, with a willingness to listen to customer feedback.
  • Integration capabilities with multiple e-commerce platforms such as Amazon and Shopify.

Common Concerns

  • Widespread dissatisfaction due to misleading advertising about app capabilities.
  • Inability to deliver promised functionalities, such as cost-effective order allocation and accurate order forecasts.
  • Contractual issues with unexpected financial demands, including binding long-term contracts.
  • Poor customer service and lack of accountability post-contract signing.

Final Thoughts

"Extensiv Order Management" has faced substantial criticism for not aligning with its marketing claims and failing to support merchant needs effectively. While it was once regarded favorably under the Skubana name, its current iteration has left many customers frustrated. Prospective users should scrutinize the service's terms and confirm its capabilities before committing.

Yourgreenbrick

Sep 10, 2015  on Shopify

I've been a customer of Skubana since they began, and the experience so far has been pretty remarkable. The features they offer are powerful yet intuitive, and they roll out with new functionalities on almost daily basis. The number of features they offer is pretty ridiculous actually. You would literally have to combine NetSuite + ShipStation + Teikametrics + AutoMCF + Hublogix + Shipwire to get the full scope of what they offer, and you get all this in one centralized interface for a fraction of the cost. There are no set up fees, no signup fees, no contracts, no custom development, nothing! It's all out of the box integrations with a simple pay-as-you-go consumption model, and I can leave any time -- which I would never do because these guys and girls truly work hard to not only earn my business, but actually keep it. Speaking of which, their customer service is top notch -- attentive, helpful, knowledgeable and readily available. They take time out of their day to show me every little corner of Skubana to ensure I get the most out of the software. That sort of hospitality and patience made me feel like I’m the favorite customer. The whole experience has changed my view on what an e-commerce software can be, or I guess what it should be! If you are serious about selling, you owe it to yourself to try Skubana. You won't be disappointed.

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