Warning: All Reviews for Extensiv Are One-Star Recent feedback for Extensiv has been overwhelmingly negative, with all recent reviews rating them at one star. This contrasts sharply with older reviews for Skubana, not the current app, which were more positive. Product Misrepresentation: The capabilities advertised on Extensiv's website and by their sales team are misleading. It's claimed that the Extensiv BOT can allocate orders from the most cost-effective warehouse, but this is impossible since the necessary cost data isn't provided. Conversation with Extensiv Team: Extensiv Representative (EK): "It is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement." Customer Inquiry: "Can the BOT determine which orders should ship from which warehouse based on costs?" EK: "No, that is not possible in any way as you do not have the costs available." Inaccurate Order Forecasts: Extensiv suggests that their system allows for accurate forecasting with up-to-date purchase order tracking. However, their own team admits encountering such requests from customers is rare: Customer Concern: "Accurate forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers." EK: "This is not something we have commonly come across with our Order Manager customers requesting." Communication and Misleading Information: We communicated our specific requirements both verbally and via email but were consistently redirected to the website for guidance. Unfortunately, the functions described on the website are misleading as they do not actually exist in the platform, which has led to significant confusion and disappointment. Inability to Use the App: Despite repeated attempts, we were unable to ever use this app effectively due to the discrepancies between the advertised and actual functionalities, further exacerbating our frustrations and operational challenges. Financial and Contractual Issues: Despite the system not meeting expectations and requiring extensive additional management effort (about 30 extra hours per week), we are informed that we're locked into a 12-month contract. When addressing these issues, Extensiv offered a 20% discount for a settlement, resulting in a one-time payment of $5,688.00 from a total annual fee of $7,110.00. This experience highlights a significant discrepancy between Extensiv's promises and the actual functionality of their service, leading to both dissatisfaction and financial strain.

Look at all recent reviews ! (his is a SCAM SCAM SCAM (Good reviews are many years ago for Skubana, not this app) Let the Extensive Rep herself share why you should never waste your time with Extensiv: EK : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement. Extensive BOT could not work out which orders should ship from which warehouse based on costs ? EK : NO that is not possible in anyway as you do not have the costs available” Accurate Forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers : EK : This is not something we have commonly come across with our Order Manager customers requesting Product Functionality Misrepresentation: The capabilities presented on their website and by their sales team do not align with reality. For instance, it's advertised that the Extensiv BOT can determine which orders to ship from which warehouse based on cost efficiencies. However, this is misleading as cost data isn't available, making such functionality impossible. Inaccurate Order Forecasts: Extensiv implies that purchase orders (POs) are always readily available leading to precise forecasts. Yet, the reality falls short. Their response suggests that encountering issues with order management is rare and places the onus on customers to communicate their needs clearly before contract signing. This contradicts their website's claims of providing accurate forecasts and the ability to track milestones on POs. Contractual and Financial Disputes: Despite the platform's failure to meet our expectations and its significant operational demands—requiring an extra 30 hours per week to manage—we've been informed that we are bound by a 12-month contract. Moreover, they've offered a 20% discount for settlement, proposing a one-time payment of $5,688.00 from the total annual balance of $7,110.00. This overview reflects the stark contrast between what was is promised by Extensiv and the reality of their service capabilities, leading to dissatisfaction and financial content EK : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement

Look at all recent reviews ! (his is a SCAM SCAM SCAM (Good reviews are many years ago for Skubana, not this app) Let the Extensive Rep herself share why you should never waste your time with Extensiv: Esther Kook : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement. Extensive BOT could not work out which orders should ship from which warehouse based on costs ? Esther Kook : NO that is not possible in anyway as you do not have the costs available” Accurate Forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers : Esther Kook : This is not something we have commonly come across with our Order Manager customers requesting Product Functionality Misrepresentation: The capabilities presented on their website and by their sales team do not align with reality. For instance, it's advertised that the Extensiv BOT can determine which orders to ship from which warehouse based on cost efficiencies. However, this is misleading as cost data isn't available, making such functionality impossible. Inaccurate Order Forecasts: Extensiv implies that purchase orders (POs) are always readily available leading to precise forecasts. Yet, the reality falls short. Their response suggests that encountering issues with order management is rare and places the onus on customers to communicate their needs clearly before contract signing. This contradicts their website's claims of providing accurate forecasts and the ability to track milestones on POs. Contractual and Financial Disputes: Despite the platform's failure to meet our expectations and its significant operational demands—requiring an extra 30 hours per week to manage—we've been informed that we are bound by a 12-month contract. Moreover, they've offered a 20% discount for settlement, proposing a one-time payment of $5,688.00 from the total annual balance of $7,110.00. This overview reflects the stark contrast between what was is promised by Extensiv and the reality of their service capabilities, leading to dissatisfaction and financial content Esther Kook : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store connected—a complete contradiction to their initial sales pitch. The customer service is an absolute nightmare to deal with. Their representatives seem incapable of comprehending the simplest of issues, let alone providing adequate solutions. Contacting them feels like shouting into a void, as they conveniently evade responsibility and conveniently disappear once the contract is signed. Their lack of integrity is staggering. They conveniently branch off from their promises and commitments the moment you put pen to paper. It's evident that this company lacks transparency and basic principles of ethical business conduct. Overall, this software and the company behind it are an absolute disgrace. They are masters of false promises, shoddy service, and a complete disregard for customer satisfaction. I strongly advise against wasting your time and money on this appalling excuse for Extensiv order management software. Buyer beware—steer clear of this deceitful and untrustworthy company at all costs.

Poor software; as other reviewers comment, the company just cares about getting the contract. Is there a customer success team? Not that I have been able to identify. Inaccurate costing, virtually no software flexibility and extremely poor reporting capabilities. Its an inventory system that does not provide transaction level reporting to review what transactions have occurred. No last receipt date field. The list goes on and on... My advice: AVOID -- DO NOT CONSIDER AS AN OPTION.

We've been paying $5k a month for a software that hasn't worked for us for over 7 months, PLUS an implementation fee, we've been ghosted by their support team on calls that were scheduled to help us out, and the best they could offer was an $800 credit. I'll repeat, we paid over $35k USD for a software that hasn't worked. When we mentioned to them we wanted out of the contract, they offered us an $800 credit and conveniently fixed the bug their software had saying it's fine to use now. Their team has shown zero empathy for us, and the $800 credit is a spit in the face. I will not hesitate to leave Skubana/Order Manager out of the list of software I share with other eCommerce business owners in my network. Terrible product & service.

We've been using Skubana for over 3 years now. When we first started with Skubana our needs were considerably more simple. As we've grown, Skubana has been able to grow with us and accommodate our changing needs. Whether it was utilizing multiple fulfillment centers, Amazon marketplaces, or even specific routing, we've been able to customize workflows to our needs. They've done a great job of constantly improving features such as order bots that further allow you to tailor flows to your needs. Inventory management and order routing is made simple. Most important to us has been the support from Skubana. We've worked with Jeffrey, Jennifer, and Rodolfo and all have been exceptional. Even if there is something that you need that they don't have they will do their best to add that to the development list. Highly recommend the product and their staff!

We have been using Skubana for years now. Onboarding was great and seamless and their support response time in the chat is wonderful even now. It’s just right as what we wanted to fulfill the orders as well as inventory management. It has every sales channel integration that we have our products selling. I love the automation (Order bots), it is definitely a huge hit among our fulfilling team. We are very pleased with this app.

Works great. Keeps track of my inventory fast and easy. Also updates customer orders quickly and easily with tracking. Customer support is fast. Great software.

There are tools that I hope I never have to work with. Fortunately, Skubana isn't one of them. I was completely new to logistics when I first used it 5 months ago and didn't know what I was doing, but I found my way around rather quickly. Here's what I like in particular * Great customer support with short response time * Feels stable * Mostly intuitive * Feature-Rich * Short loading times * Rather modern UI Another good thing is the Marketplace, especially that it allows you to write your own app for it. The biggest downside is its high price. Of all services and software we use, it is the most expensive one but maybe that's just because the price is (probably) calculated based on the number of orders and revenue - both of which don't say whether or not your company is making a lot of money ;-) Other than that, there are not many cons I'm aware of. The UI could use some small improvements here and there (filterable tables, ambiguous use of the word "Export", fields that look editable but aren't) but those are really just minor issues. Using Skubana for years - perfect!