Warning: All Reviews for Extensiv Are One-Star Recent feedback for Extensiv has been overwhelmingly negative, with all recent reviews rating them at one star. This contrasts sharply with older reviews for Skubana, not the current app, which were more positive. Product Misrepresentation: The capabilities advertised on Extensiv's website and by their sales team are misleading. It's claimed that the Extensiv BOT can allocate orders from the most cost-effective warehouse, but this is impossible since the necessary cost data isn't provided. Conversation with Extensiv Team: Extensiv Representative (EK): "It is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement." Customer Inquiry: "Can the BOT determine which orders should ship from which warehouse based on costs?" EK: "No, that is not possible in any way as you do not have the costs available." Inaccurate Order Forecasts: Extensiv suggests that their system allows for accurate forecasting with up-to-date purchase order tracking. However, their own team admits encountering such requests from customers is rare: Customer Concern: "Accurate forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers." EK: "This is not something we have commonly come across with our Order Manager customers requesting." Communication and Misleading Information: We communicated our specific requirements both verbally and via email but were consistently redirected to the website for guidance. Unfortunately, the functions described on the website are misleading as they do not actually exist in the platform, which has led to significant confusion and disappointment. Inability to Use the App: Despite repeated attempts, we were unable to ever use this app effectively due to the discrepancies between the advertised and actual functionalities, further exacerbating our frustrations and operational challenges. Financial and Contractual Issues: Despite the system not meeting expectations and requiring extensive additional management effort (about 30 extra hours per week), we are informed that we're locked into a 12-month contract. When addressing these issues, Extensiv offered a 20% discount for a settlement, resulting in a one-time payment of $5,688.00 from a total annual fee of $7,110.00. This experience highlights a significant discrepancy between Extensiv's promises and the actual functionality of their service, leading to both dissatisfaction and financial strain.

Look at all recent reviews ! (his is a SCAM SCAM SCAM (Good reviews are many years ago for Skubana, not this app) Let the Extensive Rep herself share why you should never waste your time with Extensiv: EK : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement. Extensive BOT could not work out which orders should ship from which warehouse based on costs ? EK : NO that is not possible in anyway as you do not have the costs available” Accurate Forecasts are not possible as you cannot allocate sold/allocated inventory in incoming containers : EK : This is not something we have commonly come across with our Order Manager customers requesting Product Functionality Misrepresentation: The capabilities presented on their website and by their sales team do not align with reality. For instance, it's advertised that the Extensiv BOT can determine which orders to ship from which warehouse based on cost efficiencies. However, this is misleading as cost data isn't available, making such functionality impossible. Inaccurate Order Forecasts: Extensiv implies that purchase orders (POs) are always readily available leading to precise forecasts. Yet, the reality falls short. Their response suggests that encountering issues with order management is rare and places the onus on customers to communicate their needs clearly before contract signing. This contradicts their website's claims of providing accurate forecasts and the ability to track milestones on POs. Contractual and Financial Disputes: Despite the platform's failure to meet our expectations and its significant operational demands—requiring an extra 30 hours per week to manage—we've been informed that we are bound by a 12-month contract. Moreover, they've offered a 20% discount for settlement, proposing a one-time payment of $5,688.00 from the total annual balance of $7,110.00. This overview reflects the stark contrast between what was is promised by Extensiv and the reality of their service capabilities, leading to dissatisfaction and financial content EK : it is the responsibility of our customers to share their requirements to ensure we meet their needs before signing the agreement

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store connected—a complete contradiction to their initial sales pitch. The customer service is an absolute nightmare to deal with. Their representatives seem incapable of comprehending the simplest of issues, let alone providing adequate solutions. Contacting them feels like shouting into a void, as they conveniently evade responsibility and conveniently disappear once the contract is signed. Their lack of integrity is staggering. They conveniently branch off from their promises and commitments the moment you put pen to paper. It's evident that this company lacks transparency and basic principles of ethical business conduct. Overall, this software and the company behind it are an absolute disgrace. They are masters of false promises, shoddy service, and a complete disregard for customer satisfaction. I strongly advise against wasting your time and money on this appalling excuse for Extensiv order management software. Buyer beware—steer clear of this deceitful and untrustworthy company at all costs.