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Customer reviews: Sitejabber Customer Reviews

Develop by Sitejabber

Reviews (13)

Overall rating
3.4

What Merchants Think

Merchants generally find "Sitejabber Customer Reviews" beneficial for integrating and displaying customer feedback on their websites. It's appreciated for its easy customization and seamless integration, which can boost trust and credibility. However, there are significant concerns regarding customer support and the app's functionality, especially related to the user interface and feature promises.

Key Strengths

  • Seamless integration with e-commerce platforms such as Shopify
  • Boosts trust and credibility through customer reviews
  • Customizable and user-friendly interface
  • Efficient support for review management and resolutions
  • Cost-effective when compared to some competitors like Trustpilot

Common Concerns

  • Lack of email control and customization options in the free version
  • Poor customer support and slow response times
  • Unmet feature promises and inadequate understanding of e-commerce needs
  • Technical issues with displaying reviews and interface intuitiveness
  • Frustrations over misdirected reviews and lack of support in dispute resolution

Final Thoughts

The overall reception of "Sitejabber Customer Reviews" is mixed. While it offers significant strengths in integration and customization, its drawbacks such as support issues and unmet promises are significant. Merchants using this app may find it a good fit for displaying reviews but should proceed with caution regarding support and promises from the provider.

Destira

Jun 03, 2025  on Shopify

We thoroughly enjoy using Sitejabber and all of its features for our site. We have been able to reach out customers easily and get their feedback. The features provided by Sitejabber have made it easy to engage with our customers and their feedback, including video testimonials, reaching out to customers to solve issues, and tracking customer feedback with their analytics. The customer support and client services have been top notch and very responsive to us when there is an issue.

Mudify

Mar 21, 2024  on Shopify

Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.

Emu Therapy

Jul 27, 2023  on Shopify

We first saw Sitejabber at a conference and started talking about what they offer. We had been with Trustpilot previously, and while those services were good, the price was too high and we could not continue using them. Sitejabber seemed to offer similar services at a fraction of the cost, so we continued our conversations after the conference was over. We signed up with plans to implement several services including product reviews and instant feedback when customers place an order, and we still have plans to add more. We have tied in product web pages with reviews, imported reviews from previous platforms, and added the overall company reviews on a web page for both SEO and customers looking for validation of our company. We are rolling out automatic posting of our positive reviews on social media and generating graphics we can use on other marketing. Periodic check ins with our account rep help keep things on track, and when I have mentioned problems, technical support has come through for us, resolving the issues quickly and efficiently. All in all, Sitejabber has been just what we needed, and several years after signing up we are still going strong.

Agm Worldwide

Mar 23, 2017  on Shopify

Great app. Easy to use, and does the job! Our website: https://www.agmhomestore.com/

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