What Merchants Think

Merchants generally find "Sitejabber Customer Reviews" beneficial for integrating and displaying customer feedback on their websites. It's appreciated for its easy customization and seamless integration, which can boost trust and credibility. However, there are significant concerns regarding customer support and the app's functionality, especially related to the user interface and feature promises.

Key Strengths

• Seamless integration with e-commerce platforms such as Shopify
• Boosts trust and credibility through customer reviews
• Customizable and user-friendly interface
• Efficient support for review management and resolutions
• Cost-effective when compared to some competitors like Trustpilot

Common Concerns

• Lack of email control and customization options in the free version
• Poor customer support and slow response times
• Unmet feature promises and inadequate understanding of e-commerce needs
• Technical issues with displaying reviews and interface intuitiveness
• Frustrations over misdirected reviews and lack of support in dispute resolution

Final Thoughts

The overall reception of "Sitejabber Customer Reviews" is mixed. While it offers significant strengths in integration and customization, its drawbacks such as support issues and unmet promises are significant. Merchants using this app may find it a good fit for displaying reviews but should proceed with caution regarding support and promises from the provider.