Reviews: Lucent ‑ OTP Login & Notify

Customer reviews: Lucent ‑ OTP Login & Notify

Reviews (63)

Overall rating

4.4

5

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4

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5

What Merchants Think

Overall, merchants have a favorable impression of "Lucent ‑ OTP Login & Notify". Users frequently commend its seamless integration and smooth operation, especially in enhancing their security protocols. Many reviewers appreciate the responsive and supportive customer service team, often mentioning specific team members who have been particularly helpful. This app stands out as easy to use and provides reliable OTP login functionality.

Key Strengths

Seamless integration with various platforms, especially Shopify
Reliable and efficient OTP login process
Outstanding and responsive customer support
Easy to set up and user-friendly interface
Customizable to fit different business needs

Common Concerns

Issues with multi-device login for stores not on plus plans
Customer sessions expiring too soon, requiring frequent logins
Lack of a free plan and some limited features
Some regional issues in OTP delivery, e.g., problems outside of India
Instances of no response from customer support in some cases

Final Thoughts

"Lucent ‑ OTP Login & Notify" is generally well-received by merchants for its effective OTP login capabilities and robust customer support. While there are some concerns about session management and feature limitations, the app remains a popular choice for integrating secure login systems. Continuous improvement in feature offerings and addressing regional issues could further enhance its appeal.

Kaira

Jan 12, 2024 on Shopify

I have tried multiple apps before finalizing this app. Have been using it for 5 months now and really really happy with it. Mr. Jeet is always available to help with everything that comes inbetween the smooth functioning .. thank you team for working hard for us.

KriyaFit

Jan 11, 2024 on Shopify

It has been a great experience using this app for us. Jeet and team have been supportive for any feature requests and bug resolution. Kudos to the team for building this and providing a seamless experience.

Heads Up For Tails

Oct 09, 2023 on Shopify

We have been using Simple OTP Login for around the last year. I must say this is the perfect solution for OTP-based logins. The integration was very seamless and quick. The Tech team is very supportive they did a lot of customizations(UI & functional) as per our brand requirements. Also support team is very quick(especially JEET).

Supertails

Sep 29, 2023 on Shopify

Works seamlessly. Customer support is also good. There are certain features that I hope will become available in the future - like merchant wise spam protection customization, phone number blocking (currently only IP blocking is available), but it works fine right now!