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Customer reviews: Lucent ‑ OTP Login & Notify

Reviews (74)

Overall rating
4.6

What Merchants Think

Overall, merchants have a favorable impression of "Lucent ‑ OTP Login & Notify". Users frequently commend its seamless integration and smooth operation, especially in enhancing their security protocols. Many reviewers appreciate the responsive and supportive customer service team, often mentioning specific team members who have been particularly helpful. This app stands out as easy to use and provides reliable OTP login functionality.

Key Strengths

  • Seamless integration with various platforms, especially Shopify
  • Reliable and efficient OTP login process
  • Outstanding and responsive customer support
  • Easy to set up and user-friendly interface
  • Customizable to fit different business needs

Common Concerns

  • Issues with multi-device login for stores not on plus plans
  • Customer sessions expiring too soon, requiring frequent logins
  • Lack of a free plan and some limited features
  • Some regional issues in OTP delivery, e.g., problems outside of India
  • Instances of no response from customer support in some cases

Final Thoughts

"Lucent ‑ OTP Login & Notify" is generally well-received by merchants for its effective OTP login capabilities and robust customer support. While there are some concerns about session management and feature limitations, the app remains a popular choice for integrating secure login systems. Continuous improvement in feature offerings and addressing regional issues could further enhance its appeal.

PlayBox

Apr 07, 2025  on Shopify

It was an amazing experience with the lucent and they have the best support team and they really quickly setup everything.

swad.shop

Apr 03, 2025  on Shopify

We had a good experience working with them. We were facing an issue from 2 months and Mr. varun from the team helped us really well to get rid of it. The app is very useful for us to maintain the user login on our shop. Highly recommended.

Musshh

Apr 03, 2025  on Shopify

Have been using it, I didn't knew how to implement it and sent a mail to team, the very next business day Mr. Shivam was there to guide and help. This man is truly supportive, understand pain points and does his job the best.I am impressed by CS team. Thanks

JJ Valaya

Mar 31, 2025  on Shopify

The customer care support is great!!! Had nothing but good things to say about Varun & Team who helped us install and activate the app for us. Highly recommeded app for Indian & International users. Please go ahead. Thanx once again guyzzzz. Cheers

DE-X SOCIETY

Mar 31, 2025  on Shopify

Lucent has been very helpful during the setup. Varun is very quick and responds immediately, always open to solutions. Great service so far!

Faacciii

Mar 21, 2025  on Shopify

After working with Varun in the technical support for the Lucent Shopify plugin for a few days, we are very satisfied with the quality of customer support he provided.

JJ Valaya

Mar 17, 2025  on Shopify

3rd class customer support.. in the message window they claim 'We normally reply in 15-20 mins' but in reality they don't bother to reply.. I wish we were allowed to give 0 star.. it's that bad

Redbasil

Mar 11, 2025  on Shopify

This app has been super helpful to get our OTP login customized as per our requirements.. we had to go through setup of Airtel DLT and the team guided us how to do this as well. Thanks!

Actan

Mar 05, 2025  on Shopify

The app is really helpful especially for Saudi stores as they allow for OTP to be shown on login and registration page and also their ticketing system is fast

Orange Tree Home

Feb 10, 2025  on Shopify

Great app! The team is very helpful and resolved my issue quickly. Highly recommend it for seamless OTP login and notifications.

Ekata coffee

Dec 26, 2024  on Shopify

It is an excellent platform that enhances our workflow efficiency with seamless login integration using top-tier authentication. It appears to be working as expected and is well-suited for all types of security and login setups.

Yuvakaa

Dec 18, 2024  on Shopify

I am very happy with this app. they are very supportive. app is working very smoothly. I got this app after trying many apps. It is best among them

Better Home

Dec 10, 2024  on Shopify

SimplyOTP was easy to install and the team helped with the annual upgrade. Plugin is easy to use and helps in validating our customers.

International Beauty Services & Supplies

Dec 10, 2024  on Shopify

The app is good, works well. There is a issue for stores currently that are not on plus plans that cannot enable multipass, you will only be logged in on one device. Other than that the dev & support team is very good.

Minit Store

Nov 26, 2024  on Shopify

So far working well and the team is very responsive in helping and solving all the queries and additional requirements. Keep up the good work!

International Beauty Services & Supplies

Nov 21, 2024  on Shopify

This app causes your customers login sessions to expire after a day. very annoying for customers and means they have to login via this app every day they want to shop on your store. Coincidentally this app chargers per login so this makes them more money if they use the app. Ive tried asking the developers to fix this, but they have not been able to and tell me its something on my end, even though this problem only started once using their app.

AgroAsk

Nov 10, 2024  on Shopify

This OTP login app is perfect for Shopify stores. It’s easy to set up and works flawlessly. The support team is outstanding—quick, professional, and always ready to help. Highly recommend for a secure login experience with excellent customer service!

Soleilclothing

Oct 14, 2024  on Shopify

i purchased this app and easy to use and support team is very good if you customization than support team is ready to help i recommend to purchase this app support team is very helpful

Soleilclothing

Oct 09, 2024  on Shopify

i purchased this app and easy to use and support team is very good if you customization than support team is ready to help i recommend to purchase this app

MyRaymond

Oct 01, 2024  on Shopify

This app works really well. Have been using it from last 6 months, the OTP process is quite smooth for the users

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