Very reactive customer service that helped me work around a limitation (from Shopify, not the app itself) with the billing address. Highly recommended app!

We’ve been using this app across our store and it’s been working exactly as expected. Clean setup, straightforward to use, and does what it says without unnecessary complexity. Support has also been responsive and helpful whenever we’ve had questions, which is always appreciated. Overall, a reliable app that integrates well with our workflow — happy to recommend it to other Shopify store owners.

We are very satisfied with Simple Invoice's service! Super fast, friendly, and easy to understand. We can wholeheartedly recommend them at any time. Thank you so much!

We've been using the application for a long time. The support has always been helpful. They've always listened to our problems and assisted!

this App is super easy to use, i love the designs and the customer service is brilliant. Super fast and helpful. 5 Stars thank you

First, I would like to offer my sincere apologies to the Simple Invoice team for the issues that occurred during this support experience. Here is the full sequence: I needed to obtain the website-specific hash ID, so I sent an inquiry email to the team. Because I did not receive a reply in time, I asked our partner app to forward the question to the team on my behalf. Unfortunately, I still received no response. After many attempts, I finally tried leaving a negative review, hoping it would attract attention. Although it was not an ideal method, it did directly connect me with a team member—a slightly amusing route. I hope the team can optimise the contact channels or open an in-app在线咨询 option and require every initiator to leave contact details, so inquiries can reach the right person accurately. Since I entered our company information in the store settings, that may be why I did not receive replies promptly. Despite the long time it took to reach the team, I found the service excellent. As soon as Robert understood my issue, he provided timely assistance, passed the relevant information to the technical support staff of our partner app, and worked with me to solve the problem. All follow-up responses were also very prompt, making the support experience outstanding! Once again, I apologise for this misunderstanding and express my gratitude to the team for their support and help.

Excellent support from customer service. I have been using Simple Invoice for the past four years, without any problems. They resolved my request within two days. The representative listens to my problem and understands. He provided me with a solution that I wanted exactly. Thank you, Simple Invoice, for excellent service. Phil India Stamps

The templates look professional, customization options are great, and it saves us tons of time every day. Customer support is quick and helpful whenever we need assistance. Highly recommended for any Shopify store looking to streamline invoicing!

Support has been excellent. They actually understand Shopify’s backend logic and gave me real answers when I asked about draft order behaviors not the generic canned responses I get from many invoicing apps.

Great app! I recommend installing it. Wide functionality, easy to configure, Fast and loyal technical support!