7.3
Sidr Zendesk and Gmail Macros logo

Sidr Zendesk and Gmail Macros

Develop by Sidr
  • Built for Shopify
  • Free App

    Use placeholders in your Zendesk and Gmail help desk messages

    Seamless integration
    Shopify placeholders
    Preview responses
    2 Reviews
    7.3

    About Sidr Zendesk and Gmail Macros

    Built by Sidr

    Email :

    [email protected]

    Address

    1111B S Governors Ave STE 6738, Dover, DE, 19904, US

    Website Support Portal Privacy policy Tutorial FAQ

    Description

    Use Shop variables in your help desk messages and responses.

    Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.

    Automatically fill in your macro messages and responses to customers on your help desk software with Shopify variables like item names and order numbers. When using a help desk like Zendesk, you will often respond with references to details in the customer's Shopify order. We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time. more
    • Shopify placeholders: You get a list of powerful placeholders from Shopify
    • Preview responses: Preview your responses in the Zendesk and Gmail side app.
    • Seamlessly integrate: Integrates with Zendesk and Gmail.

    Pros

    • Automatically fill macro messages with Shopify variables, saving time
    • Eliminates the need to switch between Shopify and help desk software
    • Includes a variety of placeholders from Shopify
    • Allows previewing responses in both Zendesk and Gmail
    • Seamlessly integrates with Zendesk and Gmail

    Cons

    • May require initial setup and configuration
    • Dependent on the reliability of Shopify's variable data
    • Limited to users who use both Zendesk/Gmail and Shopify

    Rating And Reviews

    Welham & Co

    Sep 14, 2022  on Shopify

    This app is a lifesaver if you're using Shopify + Zendesk. Our Zendesk macros are now dynamically filled with information from customers' linked Shopify orders, and it saves our customer support team so much time. Support is super responsive as well with any issues. I wish I found this app sooner! Highly recommend!

    Airtame North America

    May 10, 2022  on Shopify

    Very interesting app and the dev team has been listening to us about our need to support the macros accross several shops. Also we could work together on UI and it was nice to see our user stories did matters

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