Sidekick AI ‑ Automated Chat

Develop by Shopify

$99.99-$299.99

/ Month

30 Days Free Trial

Boost ecommerce with fast, friendly AI agents for improved customer experience.

Personalized experiences

Increase conversion rates

Performance overview

Free human agents

Precise tunable behavior

About Sidekick AI ‑ Automated Chat

Launched Dec 13, 2022

Built by Shopify

Address

250 The Esplanade, 500, Toronto, ON, M5A 4J5, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Sidekick is an AI agent that delivers human-level service at every step of a customer's journey.

Sidekick AI agents are built specifically to help ecommerce brands grow their revenue and delight their customers. Our agents can be onboarded in minutes to hours, rather than months. They deliver personalized and helpful experiences to customers, and help drive sales by increasing conversion rates. Sidekick agents also help existing human agents, by handling repetitive questions to free up humans for more pressing issues.

Build a fast and friendly AI agent in minutes with precise tunable behavior.
Connect your store so your agent can access products and orders.
Get a top-down view of your agent's performance and jump in to any conversation.

Pros

Quick onboarding process, requiring only minutes to hours.
Enhances customer experience with personalized and helpful interactions.
Increases sales through improved conversion rates.
Reduces workload for human agents by handling repetitive inquiries.
Facilitates seamless integration by allowing connection to store products and orders.
Provides a comprehensive overview of agent performance with the ability to join conversations if needed.

Cons

Limited feedback on the long-term effectiveness of AI interaction.
Potential gaps in handling complex or nuanced inquiries compared to human agents.
Dependency on AI for customer service could lead to reduced personal touch.
Initial setup might require understanding and configuring AI parameters for precise behavior.