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Customer reviews: Showday Live & Shoppable Video

Develop by Showday
<h3>What Merchants Think</h3> <p>Merchants generally find "Showday Live & Shoppable Video" to be an innovative and user-friendly tool for enhancing live shopping experiences on their websites. While many appreciate its functionality and ease of use, there are notable concerns regarding customer service effectiveness and technical issues.</p> <h3>Key Strengths</h3> <ul> <li>User-friendly interface and easy setup</li> <li>Enhances product visibility and customer engagement during live shows</li> <li>Positive impact on direct-to-consumer marketing efforts</li> <li>Works well for influencer campaigns</li> </ul> <h3>Common Concerns</h3> <ul> <li>Poor and often non-responsive customer service</li> <li>Technical issues, such as buffering and system outages</li> <li>Mobile-specific limitations, like inability to access the comment section</li> <li>Checkout issues causing loss of sales during live shows</li> <li>Lack of multi-user login for collaborative live events</li> </ul> <h3>Final Thoughts</h3> <p>"Showday Live & Shoppable Video" is generally well-received for its capability to enhance live shopping experiences with easy integration and functionality appeal. However, to maximize its potential, improvements on customer support and tackling technical drawbacks are essential. For merchants, the app shows promise if those elements can be addressed effectively.</p>

Reviews (20)

Overall rating
3.1

What Merchants Think

Merchants generally find "Showday Live & Shoppable Video" to be an innovative and user-friendly tool for enhancing live shopping experiences on their websites. While many appreciate its functionality and ease of use, there are notable concerns regarding customer service effectiveness and technical issues.

Key Strengths

  • User-friendly interface and easy setup
  • Enhances product visibility and customer engagement during live shows
  • Positive impact on direct-to-consumer marketing efforts
  • Works well for influencer campaigns

Common Concerns

  • Poor and often non-responsive customer service
  • Technical issues, such as buffering and system outages
  • Mobile-specific limitations, like inability to access the comment section
  • Checkout issues causing loss of sales during live shows
  • Lack of multi-user login for collaborative live events

Final Thoughts

"Showday Live & Shoppable Video" is generally well-received for its capability to enhance live shopping experiences with easy integration and functionality appeal. However, to maximize its potential, improvements on customer support and tackling technical drawbacks are essential. For merchants, the app shows promise if those elements can be addressed effectively.

Roulhac Fashion Boutique

Mar 27, 2024  on Shopify

The app in theory works alright. I like that it pops up on the site during a live show. However, the functionality is lacking in a few areas. 1. People cannot access the comment section during the show from any type of mobile device only a desktop. The problem is most traffic comes on the shows via mobile devices. 2. This one is huge, people can add items to a shopping cart from the show, however, when they go to checkout, they get an error page. In order to checkout, they have to leave the show. Most people are either leaving the show with stuff in a cart and then never coming back which is a huge loss in sales. I have reached out to support only to get a response that they are working on it. To pay the monthly upgraded price for a system with such flaws is not sustainable.

Uno Lusso

Mar 22, 2024  on Shopify

Good app but terrible customer service - come on guys the app is great but I have been trying to get someone to help me for 4 days - nobody ever mans live chat, no responses to any messages, no transparency or any line of communication just a non-responsive ticket service - you are really letting yourselves down - particularly for new customers trying to get started and experiencing issues - what do customers have to do to get help??

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