Shopify POS App Review: Features, Pros & Cons

Customer reviews: Point of Sale

The Shopify POS app integrates in-person sales with your online store, offering tools for payments, inventory, and customer management. This review covers its features, pros, cons, and real user experiences to help merchants decide if it fits their retail needs.

Reviews (389)

Overall rating

2.9

5

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1
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38

What Merchants Think

Overall, merchants have provided mixed feedback on the "Point of Sale" app. While some users appreciate its integration with Shopify's e-commerce platform, many have expressed frustration over its limitations, unexpected charges, and technical issues that hinder its efficiency in a dynamic retail environment. The app appears to be more beneficial for small or single-location stores, but falls short for larger, complex retail operations.

Key Strengths

Seamless integration with Shopify's online platform.
Helpful for businesses combining brick-and-mortar with pop-up operations.
Infrared scanner offers quick product addition and checkout.
User-friendly interface and smooth operation reported by some users.

Common Concerns

Unexpected charges and lack of clear communication regarding billing.
Limited support for international currencies and regional payment integrations.
Frequent system glitches and slow response times during checkouts.
Incompatibility with some hardware and high reliance on Shopify-specific hardware.
Inadequate technical support, often delayed responses.
Restricted reporting, search functions, and inventory management features.
Lack of customization and removal of useful features such as "saved cart".
Frequent mandatory updates that disrupt operations.

Final Thoughts

The "Point of Sale" app is received as a decent tool for small businesses seeking integration with Shopify's e-commerce solutions. However, significant drawbacks such as poor international support, recurring technical faults, and unexpected feature changes make it less viable for complex or high-volume retail operations. Merchants hope for improvements to address these issues and make the app more robust and reliable.

Fabric Garden Australia

Mar 14, 2024 on Shopify

Until recently, I would have given this app a 5 star rating. However, the arbitrary removal of the saved cart function to be replaced with draft orders (a different workflow) on the paid plan (US $89 a month) is a bit extreme for a small business. Really they need to reintroduce the feature else will need to look at Square POS again.

Fearless hART

Mar 07, 2024 on Shopify

This ap is not for Makers who travel out of their home tax area to do markets. There are other point of sale services that handle toggling taxes on and off in a more efficient and simple manner. While the thought of having synchronized inventory tallies between online and in person sales is appealing, this point of sale ap really doesn't manage the different sales tax collection requirements when you sell in person in a Province that is not your home Province. Glad I realized this before I subscribed to Pro.

The Peachy Llama

Dec 27, 2023 on Shopify

Shopify POS has worked great for my business because I have a brick & mortar location and do pop-ups as well. This allows us to have the location open while doing the pop up! Love it!

StumpCraft

Dec 06, 2023 on Shopify

The POS Go have been great to use. We did have a unit stop taking tap but Shopify replaced it after troubleshooting was unsuccessful in reestablishing full functionality. Support has been great. Love the infrared scanner for quick product to cart and checkout.

Star Light Technologies inc.

Nov 25, 2023 on Shopify

It is a good POS system to run in a store where you are selling items and services both in store and online. So far the only thing I haven't been able to figure out is a way to put in a payment plan option (through the store itself) where it will keep the balance of what is still owed.