I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!

The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a new application every few days, while customers stare at you for looking like you don't know how to use your own POS system. We sunk a lot of time and money into this thing and it provides constant frustration.

We've been trying to switch over to Shopify POS for four months. They have no solution to track serial numbers or consigment. That they have apps that do it, but then you can't pull up reports on what sold crazy to think that they called us a POS. Every POS has a tracking for this. Working with the on boarding team and as soon as they can't find a solution, it's hard to get a hold of anybody

Two main issues: 1. Constant updates mean sync between POS and the provided Wisepad 3 often fail, requiring customers to wait while it is performed. 2. There is no self-checkout option. All the features needed to make this work alongside an appropriately configured ipad already exist so I can't understand why this isn't an option, especially on POS Pro.