Disappointing Support & Lack of Flexibility for Small Businesses We purchased the Shopify POS system and hardware solely for a single annual pop-up event, which typically brings in around $900 in sales. Unfortunately, due to a minor oversight when managing multiple new subscriptions for our website, we didn’t realize the POS subscription was still active. The system was used 1 day out of the 365, with the last sale being almost a year ago, yet we were charged over $1,000 during this period of inactivity. When I contacted Shopify to explain the situation and request even a partial refund or credit, I was met with a strict “no refunds” policy, despite their acknowledgment of the minimal usage and the nature of the oversight. Many companies offer goodwill adjustments in such cases to support small businesses — sadly, Shopify did not. While the POS itself works fine for basic transactions, this experience left me feeling that the service is not flexible, empathetic, or supportive when small merchants make an honest mistake. If you’re a seasonal or occasional seller, be very cautious — you won’t find much understanding here if you forget to cancel. looking for a different system for my once a year pop up events

Running a small retail bakery, switched from Square because of their sub-par online product. However, Shopify's POS is really behind. To start, very slow to respond - adding items or discounts to the cart takes forever. With a line of customers waiting, that's no good. Secondly, no modifiers/options (!!!). Customer wants to add toppings to their pizza? forget about it. Third party app for this on the POS are very limited and so slow that it's easier to take order by hand. Also, there are no real tickets. There are drafts, but you cannot print them to attached to orders. No scheduling for order without clunky third party apps, that are even slower. Text and icons are all tiny, especially when adding multiple of the same item there's a little bubble with the number that you can barely see. The "smart grid" presents only 10 tiles at a time (Square fit 25 on the same screen). We keep scrolling up an down as the customers give their orders. For a product that charges $89 a month, this is just embarrassing.

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card. 2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in POS with a button to notify the customer that their order is ready for collection In-Store. 3. The app does not display product SKU's when searching for items. This makes it very difficult to search for products by SKU as it only displays the Size/Colour etc and often results in our staff selling an incorrect product. 4. There is no way to refund orders to store credit, only a gift voucher which messes with our accounting system. 5. There is no way for our warehouse to "Fulfil" an order on the POS Go device. So when customers come in to collect their order, they have to log in to the desktop version to fulfil an order. I have contacted Shopify multiple times about these issues and they couldn't care less. They keep releasing "Updates" but don't actually include any of the necessary features that people are actually asking for.

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail experience!!

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing; - Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device.. - Cancellations should be more accessible.. I will not be making an international call that will cost more time and money likely to be asked "to return the hardware and call back". The product page for the Terminal need to clearly specify - These devices are upcycled retro-grade hardware. I made a concise decision based on mixed information and was very much under impression I had a functioning POS terminal with alot of features; not a glorified Customer Display Unit. It's my genuine hope that many of these problems can be addressed and that more support for Third Party systems out of preference and commercial flexibility can be added.

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make it less limited but still very lacking, you will be paying more than your old POS. Shopify Online is amazing. Shopify POS needs so much work.

Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so basically I was charged for a service that was never used or seen joke, big joke

JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.