Shopify Email logo

Customer reviews: Shopify Email

Develop by Shopify

Reviews (2,358)

Overall rating
4.6

What Merchants Think

Merchants generally find "Shopify Email" to be a well-integrated and user-friendly tool within the Shopify ecosystem. Most find it suitable for basic email marketing needs, appreciating its simplicity and integration with existing Shopify features. However, advanced users occasionally find it lacking when compared to more specialized competing products offering greater customization and complexity.

Key Strengths

  • Easy to use and quick setup process
  • Seamless integration with Shopify store data and other Shopify apps
  • Cost-effectiveness, especially for small businesses with low volume
  • Efficient for creating email campaigns quickly
  • Good variety of ready-to-use templates
  • Integrated analytics for performance tracking

Common Concerns

  • Limited customization options and advanced features
  • Issues with email alignment on certain email clients
  • Occasional bugs and technical issues, like delayed sending
  • Some users experience high bounce rates or delivery issues
  • Support and guidance for complex issues could be improved
  • Lack of SMS integration and other advanced functionalities, like embedding videos

Final Thoughts

Overall, "Shopify Email" serves as a valuable tool for businesses looking for efficient and straightforward email marketing solutions integrated within Shopify. It's particularly beneficial for small to medium-sized businesses operating on a budget. However, those requiring more comprehensive features may need to supplement it with additional apps or services.

Delicya skincare

Apr 07, 2024  on Shopify

Easy to create amazing style, completely optimized for branding, many tools to use, I love it. I have made stunning email.

Pole Zone

Apr 07, 2024  on Shopify

is good

Yunea

Apr 06, 2024  on Shopify

Indispensable !

DIYamond dELights

Apr 05, 2024  on Shopify

Very user-friendly and has simple tools.

ElegantWaves

Apr 05, 2024  on Shopify

I would recommend this app 100% its so easy to manage once you get the hang of everything. I honestly don't have anything bad to say about this platform.

Cosmo Hair

Apr 05, 2024  on Shopify

COOLHORSE

Apr 05, 2024  on Shopify

Midland Helicopters

Mar 21, 2024  on Shopify

Super easy to use, delivers emails to my subscribers, running on the free plan currently. Only 1 gripe with the system which is, when adding products to an email, if the product has more than 1 image, then the system uses the last image available, not the first (or main) product image as you would expect. This can be edited to display your choice of image for the product, but IMO it should always load the first, main, default image for a product as standard IMO. This is why we set a default image for a product in Shopify product admin, right? - the first image a customer sees of a product! Beyond that, it really is a super easy to use system that gets the job done! And for lower volume email sending users, most likely free to use - and low cost when you start paying to send more.

Patricia Loofbourrow

Mar 01, 2024  on Shopify

Really good free app. You can set up automations up to 90 days wait time, and send up to 10000 emails for free! This is perfect for those with small email lists that have to otherwise pay through the nose for basically the same thing. Of course, there are things I wish it would do (mostly would like to know the non-Shopify links that are clicked), but for free email hosting? It's pretty darn amazing.

BuyerEssentials uk

Feb 03, 2024  on Shopify

worst for your brand domain! i did everything from my side and call for support to fix the send via shopify email! to customer marketing email. i dont want to show its send from shopify

INSPECIAL HOME

Jan 22, 2024  on Shopify

To Shopify management, Please fire the product team whoever developed this ridiculous app. It is completely useless and they're wasting the development resources. The email could only be sent to email subscriber, even for the abandon checkout, abandon cart & abandon product browse. Really? have you guys ever done a simple analysis to find out the percentage of people who ever abandon cart or checkout would subscribe to the email list? No mention a pivotal part of email marketing is to recall & win back churn customers.

Gentle Moose

Dec 02, 2023  on Shopify

I like that it's free. When you are running a company all it does is cost you money so to save in some areas is great. It works great but it's not seamless. We can only send out about 900 emails at a time. For some reason we get a glitch every time if we try to send to all 4,000 subscribers. The emails could be fancier too. They are pretty boring but it still works fine.

Scroll to Top