Shopbot: AI Customer Service

Name: Shopbot: AI Customer Service Introduction Video
Uploaded: 2025-02-06T14:06:09Z
Duration: 1 min 33 s
Description: "AI chatbot boosting sales with seamless Shopify integration and smart responses."

Develop by Shopify

$149-$399

/ Month

Free plan available 14 Days Free Trial

"AI chatbot boosting sales with seamless Shopify integration and smart responses."

Quick setup

Multilingual support

Order tracking

Seamless shopify integration

Customizable chat widget

Instant ai responses

Automatic learning

Smart responses

About Shopbot: AI Customer Service

Launched Dec 26, 2024

Built by Shopify

Address

10 Stratigou Napoleontos Zerva str., Thessaloniki, 54640, GR

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

AI chat for instant store support. Optionally answers customer phone calls with the same assistant.

Shopbot adds an AI assistant to your Shopify storefront. It learns your catalog, policies, and FAQs, then responds to chat questions in real time. The same assistant can answer calls routed through a store phone number, so customers get help without waiting. Conversations are logged for review. Setup takes minutes and requires no code.

Provide instant AI chat trained on products, policies, and FAQs
Answer customer phone calls through an AI voice assistant
Track order status in real time for shoppers
Refine responses with easy self-service training tools
Serve customers in 80+ languages automatically

Pros

Seamless integration with Shopify, simplifying the setup process.
Automatically learns store products and policies for accurate customer support.
Provides smart responses, enhancing the shopping experience.
Supports customers in over 80 languages, broadening the customer base.
Offers customizable chat widget and quick setup, saving time and effort.
Positive user feedback on improving customer service pre- and post-purchase.

Cons

Limited reviews available, making it hard to assess user satisfaction comprehensively.
Specifics on customization features and limitations are not detailed.

Top Helpful Reviews

Aurora Poznań

Aug 20, 2025 on Shopify

What an app! ShopBot has handled a lot of our customer service issues over the past few weeks. Customer service questions that would take a few hours to handle due to the size of ur team now takes a few seconds. If you alre looking for a free/cost-effective solution for most Customer Service related tasks, this is the app! It also supports multiple languages!

EchoWave

Aug 01, 2025 on Shopify

We've been using Shopbot for a while now and it's been amazing! It was a smooth onboarding with only one hiccup, but the support team was very quick to respond. It definitely saves us a lot of time.

My Store

Jan 15, 2025 on Shopify

We have been using ShopBot since its release, and it's made our customer service amazing both before and after a purchase. Our customers always got frustrated using the previous store assistant app, but somehow this assistant is has served our customers amazingly. 100% recommend honestly.