Shopbot: AI Customer Calls

Name: Shopbot: AI Customer Calls Introduction Video
Uploaded: 2025-02-06T14:06:09Z
Duration: 1 min 33 s
Description: "AI chatbot boosting sales with seamless Shopify integration and smart responses."

Develop by Shopify

$39-$349

/ Month

Free plan available 14 Days Free Trial

"AI chatbot boosting sales with seamless Shopify integration and smart responses."

Quick setup

Multilingual support

Order tracking

Seamless shopify integration

Customizable chat widget

Instant ai responses

Automatic learning

Smart responses

About Shopbot: AI Customer Calls

Launched Dec 26, 2024

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Call-first AI support. Answers customer phone calls with live orders, returns & tracking. Free chat.

Shopbot is an AI call assistant purpose-built for Shopify. It connects to your store to resolve order tracking, returns, exchanges, and product questions by phone. Add local phone numbers for each market, keep transcripts, and escalate to your team when needed. A free on-site chatbot is included for pre-sale and simple FAQs.

⁠Answers your customer calls automatically with live Shopify data
⁠Live order lookups: status, shipments, delivery ETAs from Shopify
Auto-syncs with Shopify: catalog, adds/removes, qty/size updates
⁠Brand-tuned voice: custom greeting, tone, allowed actions
⁠Seamless human handoff when needed; transcript included

Pros

Seamless integration with Shopify, simplifying the setup process.
Automatically learns store products and policies for accurate customer support.
Provides smart responses, enhancing the shopping experience.
Supports customers in over 80 languages, broadening the customer base.
Offers customizable chat widget and quick setup, saving time and effort.
Positive user feedback on improving customer service pre- and post-purchase.

Cons

Limited reviews available, making it hard to assess user satisfaction comprehensively.
Specifics on customization features and limitations are not detailed.

Top Helpful Reviews

Gold Mobility Scooters of Orlando LLC.

Oct 14, 2025 on Shopify

This app has made our world a lot easier, from reducing calls into our location, de-escalating customer issues, keeping customers informed and knowledgeable, and making it easy for us to pinpoint keywords that are customers are having questions about.

Aurora Poznań

Aug 20, 2025 on Shopify

What an app! ShopBot has handled a lot of our customer service issues over the past few weeks. Customer service questions that would take a few hours to handle due to the size of ur team now takes a few seconds. If you alre looking for a free/cost-effective solution for most Customer Service related tasks, this is the app! It also supports multiple languages!

EchoWave

Aug 01, 2025 on Shopify

We've been using Shopbot for a while now and it's been amazing! It was a smooth onboarding with only one hiccup, but the support team was very quick to respond. It definitely saves us a lot of time.

My Store

Jan 15, 2025 on Shopify

We have been using ShopBot since its release, and it's made our customer service amazing both before and after a purchase. Our customers always got frustrated using the previous store assistant app, but somehow this assistant is has served our customers amazingly. 100% recommend honestly.