Reviews: Captain Shipping Protection

Customer reviews: Captain Shipping Protection

Reviews (368)

Overall rating

4.9

5

172
4

7
3
2

1
1

2

What Merchants Think

The feedback from merchants regarding the "Captain Shipping Protection" app is predominantly positive. Many users appreciate the simplicity of installation and the immediate support provided by the customer service team. Merchants have noted its effectiveness in increasing the average order value (AOV) and have highlighted the intuitive design and functionality of the app, which fits seamlessly into their online stores.

Key Strengths

Outstanding and responsive 24/7 customer support.
Increases Average Order Value (AOV).
Easy and quick setup process.
Seamless integration with various store themes.
Allows merchants to manage shipping protection premiums independently.

Common Concerns

Incompatibility with other discount apps on Shopify.
Limited functionality on the checkout page unless on Shopify Plus.
High pricing for small stores or additional features.
Some requests for further customization are not always possible.

Final Thoughts

The "Captain Shipping Protection" app is highly valued by merchants for its ease of use, efficient customer support, and ability to enhance customer trust by protecting their orders. While there are a few limitations, particularly regarding integration with discount apps, the app remains a popular choice for those looking to increase their sales and customer satisfaction efficiently.

Natural Girl 🇺🇸

Aug 14, 2024 on Shopify

The app just works, and when anything happens, the customer support is so so great and ever prompt in helping out.

Wanderlust Warehouse

Aug 08, 2024 on Shopify

Protect your business and your customers' orders. ShipInsure offers comprehensive insurance coverage for lost, stolen, or damaged packages, ensuring everyone is protected in case of unforeseen circumstances.

Loving Flair

Jul 31, 2024 on Shopify

My interaction with the customer service team was excellent! They were extremely knowledgeable, polite, and on time. They provided me with comprehensive answers to all of my questions and went above and beyond to make sure my problem was fixed right away. I was genuinely impressed by their expertise and commitment to client fulfillment.

Rosewood Dublin

Jul 20, 2024 on Shopify

Getting quick replies to your urgent messages is always great. And it took just 2min and they already helped me with my request. Amazing!

Knives.mx

May 29, 2024 on Shopify

The app works excellent, I had some issues with my template, but the customer service has been an incredible experience, thank you very much!

MilanoBello

Apr 23, 2024 on Shopify

At first had some problems with the app but the team helped me and have sorted everything out for me. Thank you so much

Honey Purple

Apr 04, 2024 on Shopify

This app is super easy to use. Took me 5 minutest to set up. The support responded to my questions right away. Everything is great!

Hidden Samples

Mar 30, 2024 on Shopify

Great app! Very complete with many features and very well made! The support also is outstanding. Very happy. 5 STARS!

Yes, That's 3D Printed

Mar 26, 2024 on Shopify

A bit expensive for a small app, but it's the one I could find for this. Simple and elegant. I would like it if the staff could help with small customisations that are not available in the app. Anything I asked about, they just said they can't do it.

Daeor Beauty Brand

Mar 25, 2024 on Shopify

Im going to give the app four stars currently because I haven't quite used it. HOWEVER, customer service is TOP TIER!! Thank you Mig for your help.

NeckRest

Mar 24, 2024 on Shopify

Integrated perfectly with my store, only app that seemed to work for me. Great customer support, responded quickly and very helpful. Would recommend this app.

IleniaVerona

Mar 21, 2024 on Shopify

App ottima, aumenta il AOV e trasmette più sicurezza ai clienti. L'assistenza clienti è fulminea e competente. La consiglio!

Doze Tape

Jan 22, 2024 on Shopify

The service team has been super responsive and resolved some integration issues without a day. It is the most affordable option out there for shipping protection and seems like its a perfect fit for our store!