Reviews: Captain Shipping Protection

Customer reviews: Captain Shipping Protection

Reviews (389)

Overall rating

4.9

5

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4

7
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2

1
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4

What Merchants Think

The feedback from merchants regarding the "Captain Shipping Protection" app is predominantly positive. Many users appreciate the simplicity of installation and the immediate support provided by the customer service team. Merchants have noted its effectiveness in increasing the average order value (AOV) and have highlighted the intuitive design and functionality of the app, which fits seamlessly into their online stores.

Key Strengths

Outstanding and responsive 24/7 customer support.
Increases Average Order Value (AOV).
Easy and quick setup process.
Seamless integration with various store themes.
Allows merchants to manage shipping protection premiums independently.

Common Concerns

Incompatibility with other discount apps on Shopify.
Limited functionality on the checkout page unless on Shopify Plus.
High pricing for small stores or additional features.
Some requests for further customization are not always possible.

Final Thoughts

The "Captain Shipping Protection" app is highly valued by merchants for its ease of use, efficient customer support, and ability to enhance customer trust by protecting their orders. While there are a few limitations, particularly regarding integration with discount apps, the app remains a popular choice for those looking to increase their sales and customer satisfaction efficiently.

ATACLETE

Mar 20, 2025 on Shopify

DO NOT USE IF YOU ADVERTISE ON GOOGLE OR IF SEO IS IMPORTANT TO YOUR BUSINESS. Out of the blue, our business got shut down in a single day. We got delisted from Google search results, meaning people could no longer find us through organic search, and our Google Ads account got shut down. Why? Because of this app right here. Their domain where they host their services became compromised due to them not doing their due diligence on their domain, and as a result, so did our site. I reached out to their support, they were oblivious to what was going on. I asked them what's captaintop and they said "I don't know what that is, we are not affiliated with that." They are, this is their domain. This is what caused havoc to ours. Now we have a mass clean-up to even get back to what we were doing on a daily basis. It's crazy to me that they don't do their own due diligence when it comes to keeping up with their domain and I am supposed to trust them on our store.? NEVER AGAIN. There's absolutely NOTHING they could ever offer us to have us trust them ever again! If you choose to use them, you have read it here and you are warned. I'll never risk our store like that again. Unless you know code or programming and this happens to you, you are done for. The only reason I found it was going through our source code.

Portable Sun LLC

Mar 20, 2025 on Shopify

Google is flagging API calls made by this app as malicious. They killed all of our google ads after installing this app. Support did not respond.

Quivale

Dec 31, 2024 on Shopify

Didn't work with my store. Customer support was a waste of time. Now my refund request is being "reviewed"

Climcat

Mar 25, 2024 on Shopify

Unable to contact support, even via email or live chat. too bad