DO NOT USE IF YOU ADVERTISE ON GOOGLE OR IF SEO IS IMPORTANT TO YOUR BUSINESS. Out of the blue, our business got shut down in a single day. We got delisted from Google search results, meaning people could no longer find us through organic search, and our Google Ads account got shut down. Why? Because of this app right here. Their domain where they host their services became compromised due to them not doing their due diligence on their domain, and as a result, so did our site. I reached out to their support, they were oblivious to what was going on. I asked them what's captaintop and they said "I don't know what that is, we are not affiliated with that." They are, this is their domain. This is what caused havoc to ours. Now we have a mass clean-up to even get back to what we were doing on a daily basis. It's crazy to me that they don't do their own due diligence when it comes to keeping up with their domain and I am supposed to trust them on our store.? NEVER AGAIN. There's absolutely NOTHING they could ever offer us to have us trust them ever again! If you choose to use them, you have read it here and you are warned. I'll never risk our store like that again. Unless you know code or programming and this happens to you, you are done for. The only reason I found it was going through our source code.

Google is flagging API calls made by this app as malicious. They killed all of our google ads after installing this app. Support did not respond.

Fantastic support from the Captain Insure team! They were quick, helpful, and resolved my issues with ease. The app works great, and the support team made the experience even better. Highly recommend!

It works flawlessly, and the tech support responds quickly—though you might not even need them (I once asked about a feature that was right in front of me!).

Didn't work with my store. Customer support was a waste of time. Now my refund request is being "reviewed"

Just started using the app. Had a problem with my theme but Ria from customer support was great. THanks again

It was really easy to set up, and support was instant and very helpful. I have only used it for a day, I don't even have a sale yet. I am hopeful it's going to work well, I have no reason to believe it won't. Very nice and quick installation process. Maybe the best I have seen.

support is great from these guys and in terms of setting up is seems very straight forward which is great. Looks very clean as on the cart page which is great.

Have only just started using the app, but so far the response time from support is great, and Tessa was great to speak with. Thank you.

My chat person was awesome. Answered all my questions very rapidly and made sure I did not have any other concerns. Great customer service

very helpful app to increase the value of orders, the customer service is really nice and fast, one of the best app for sure

Easy to add to the website, compatible with my custom theme, and customer service was very helpful and pleasant. So far I am very happy with the service. Thank you!

Just started the app but the support is a W for being available 24/7 - i mean the app will pay for itself! Only downside is that you cant add it to the checkout page unless you have a shopify plus plan.

Definitely a good app to have to increase AOV. 24/7 customer support is a big W as well. Only downside is you can only have the Insured Shipping on the cart page. You need to have a Shopify Plus plan to be able to add it to the checkout page - meaning many customers will not see it as they go straight to checkout.

So far, easy set up. Although I would like to be able to edit "Refund Policy" as we don't offer a refund. After free trial will know more if we want to keep.

Too bad this APP does not work with other discount APPs on Shopify stores. It over rides the discounts. That unfortunately is a SHOPIFY issue in the design. Maybe Captain Shipping can get this figured out with SHOPIFY. I would gladly use the service.

Very good customer support, fast replies and immediate action after a question. Also the upsell works really good and helps me get extra profit.

Asked to remove the "Powered By" text, and Mig helped me out within 1 minute. It got removed faster than it took to download the app :)

Great customer support. Love the gifs their customer support team sends in the live chat. Easy to work with, nice feedback system for new feature requests, and setup & installation was a breeze. Highly recommend!

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that! Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.