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Customer reviews: ShipStation

Develop by ShipStation

Reviews (814)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Birth Supplies Canada

Jul 03, 2024  on Shopify

Been using Shipstation for a couple years now with UPS and Canada Post as my carriers and it's been flawless the entire time. Thanks

Creations by Alfie

Jul 02, 2024  on Shopify

For me this has the best UI and integration of the shipping apps we've used

Africa Direct

Jun 24, 2024  on Shopify

Easy to use. Customer service is wonderful and thought me many tricks and tips!

Reservertech

Jun 20, 2024  on Shopify

JosaBeauty

Jun 13, 2024  on Shopify

I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business

Signal Fulfillment Center

Jun 11, 2024  on Shopify

Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?

Bucket Culture

Jun 10, 2024  on Shopify

Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.

Essensa

Jun 09, 2024  on Shopify

Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.

6 Pack Fitness

Jun 05, 2024  on Shopify

Gret Service and prodcuts

Merkaz Hosofrim

Jun 04, 2024  on Shopify

Shart.com

Jun 04, 2024  on Shopify

Software makes shipping our Sharts® a breeze.

Gospel Golf

May 30, 2024  on Shopify

Works great for our Golf Business!

Complexity Shop

May 28, 2024  on Shopify

Shipstation has made our shipping experience so much easier!

BeautyINKstitute

May 28, 2024  on Shopify

Bustin Boards Co.

Apr 25, 2024  on Shopify

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Bicycle Warehouse

Apr 19, 2024  on Shopify

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes. The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

Classy Cufflinks

Apr 03, 2024  on Shopify

Most productive shipping app

bohohippyshop

Mar 26, 2024  on Shopify

User friendly interface, great shipping options, fast & friendly support & account management.

SafeWatchSolutions

Mar 19, 2024  on Shopify

Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!

Boosted Safe

Mar 19, 2024  on Shopify

It makes shipping cheap and easy!

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