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Customer reviews: ShipStation

Develop by ShipStation

Reviews (814)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Get On Down

Sep 04, 2024  on Shopify

Surprise Gifts

Aug 29, 2024  on Shopify

Great app . Saves time and money.

Zutto Fire

Aug 24, 2024  on Shopify

I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for. Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.

ONE®

Aug 21, 2024  on Shopify

ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.

Reload

Aug 14, 2024  on Shopify

Been using shipstation for years with other platforms. Finally moved over to Shopify and the transition was seamless. Now if only Shopify's integration with Fedex would be as good as Shipstations ;)

Hampton Chocolate Factory

Aug 14, 2024  on Shopify

I like the way you can select your prefer carrier. Differentiate between residential and commercial address.

Mostly Good Books

Aug 13, 2024  on Shopify

I've found the people at ShipStation to be attentive and great to work with. It's a good product.

www.MarineVinylFabric.com

Aug 12, 2024  on Shopify

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

Optishot Golf

Aug 11, 2024  on Shopify

Great reps. Great help center. Great product.

Exotac

Aug 11, 2024  on Shopify

ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services. It also gives you Shipping analytics which is very helpful.

Bearded Garden

Aug 05, 2024  on Shopify

Fantastic experience and app!

nodpod

Jul 30, 2024  on Shopify

Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.

The Clothing Cove

Jul 23, 2024  on Shopify

I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!

7 oh heaven

Jul 19, 2024  on Shopify

Xenopucks.com

Jul 17, 2024  on Shopify

great product we really love the way they helped us. Careful with Canadian shipping. You may get hit with fees after the shipment. Love this product.

Shat-Tech inc.

Jul 17, 2024  on Shopify

Greetings.....This will be my easiest review for 2024. SHOPIFY absolutely rocks. Their customer support is exceptional, their platform is clean and efficient. Very user friendly and simple to add products and shipping methods. If you are on the fence on selecting a platform for your company, I will save you time and effort trying to decide. Go with SHOPIFY.

Rockywoods Fabrics

Jul 16, 2024  on Shopify

This application has saved our company time and money and helped us streamline our shipping process

SuperheroDIY

Jul 16, 2024  on Shopify

OK, it's time to leave a review as we've been using ShipStation for a few years now. The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation. I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well. Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really. I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels. TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome! ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.

My Bril

Jul 10, 2024  on Shopify

Great easy app! Connected multiple Shopify stores to ShipStation in minutes without ANY issues. Couldn't be easier!

Premium Teas

Jul 08, 2024  on Shopify

great app. easy to ship !

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