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Customer reviews: ShipStation

Develop by ShipStation

Reviews (561)

Overall rating
3.9

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Erathea

Jul 29, 2025  on Shopify

I am using Shipstation for a month and is the easiest shipping platform. Emily support every step to connect my 3 market places, she was polite and professional. I would recommend Shipstation 100% for fast and affordable shipping.

Vacuums direct store

Jul 29, 2025  on Shopify

Balqees.co.uk

Jul 25, 2025  on Shopify

I wish i found out about Shipstation sooner! We've been using it for about a month and so far it's been so much better than click & drop which we were previously using. Orders are pulled in from all of our channels seamlessly and accurately, and any cancellations across the channels are updated on shipstation. Plus, there's lot of rules which you can create such as putting medium/high risk orders on hold so you can investigate before printing etc. Overall a great piece of software with great support

Herbal Hound

Jul 17, 2025  on Shopify

Great user experience, the app pays for itself - brought down my shipping cost by $5 on average

My Cluck Hut

Jul 10, 2025  on Shopify

First of all, the very first experience with Shipstation was daunting, but that's because it can do SOOOO much. Once we met with our onboarding person, Chelly, she walked us through it like we were children, which is exactly what we felt like at first. lol Honestly, once we got it, we couldn't be happier and as we grow it can absolutely grow with us, which is awesome.

Leviathan Rods

Jun 17, 2025  on Shopify

ZMF Headphones

May 28, 2025  on Shopify

I have been using Shopify and Shipstation together for years. They work very well together! While one might say that you can ship straight through Shopify, my team and I have found that Shipstation holds a distinct value in being able to get very granular in your shipping data, reports, automations, and views.

Pretty farm girl

May 23, 2025  on Shopify

Chelly was extremely helpful with setting up Shipstation to work with our shopify store. She has helped answer all of my questions as well as been very understanding when I had to reschedule due to unforeseen circumstances that all business have. She has made the process fun and enjoyable, when it would have been a total headache otherwise! I highly recommend her :)

Bijouland

Apr 25, 2025  on Shopify

ShipStation has been a game changer for my business. Managing orders across multiple platforms is now seamless, and the automation tools save me hours every week. The discounted shipping rates are a huge bonus, and the interface is very easy to use. Customer support has also been great whenever I had questions. I highly recommend ShipStation to any small business owner looking to streamline their shipping and grow more efficiently!

Hadley Pottery

Apr 21, 2025  on Shopify

We are so happy we made the switch! We have saved time by automating some of our more repetitive shipments, and money with ShipStation's rate shopper tool. Our rep Chelly was awesome, she helped us learn the platform and make sure everything was implemented. Support was able to help us resolve an issue we were having with package insurance.

Coca + B.

Apr 04, 2025  on Shopify

So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders. My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.

Xena Workwear

Apr 01, 2025  on Shopify

Seamless experience - honestly, no complaints.

Explicit Essentials

Mar 19, 2025  on Shopify

Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!

naturavive

Mar 19, 2025  on Shopify

Streamlined my shipping process effortlessly! As a solo business owner running an organic skincare Shopify store, handling shipping used to be overwhelming. ShipStation has completely simplified it!

Longhorn Chassis Gear

Mar 18, 2025  on Shopify

Chelly Bell, our implementation manager, was nothing short of amazing! She has taught us so much about the app, and we are loving it. It has saved us so much in shipping, which we appreciate!! 10/10 recommend!

FITO MEDICS USA

Mar 08, 2025  on Shopify

Effectus Clothing

Feb 23, 2025  on Shopify

Competition Motorsport

Feb 19, 2025  on Shopify

Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.

That'so Italy

Feb 06, 2025  on Shopify

Superbe application qui permet de fusionner les informations de la boutique shopify à la plateforme shipstation (nom et adresse d'expédition sans avoir a tout entrer l'information manuellement, si le poids de l'article est entré dans la boutique l'info va suivre) le type de colis et le transporteur peuvent être sélectionnés par défaut, reste plus qu'a imprimer l'étiquette d'expédition dont on peut voir le tarif et le numéro de suivi de colis s'inscrit automatiquement dans la commande et la commande passe au statut traitée. vraiment userfriendly

Marco Pelusi Studio

Feb 05, 2025  on Shopify

Pricing is so fair and have run into very few issues!

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