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Customer reviews: ShipStation

Develop by ShipStation

Reviews (836)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Elleebana Store USA

Sep 30, 2024  on Shopify

Love it! It has really streamlined our shipping processes.

KP Pigments

Sep 30, 2024  on Shopify

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐

Phillips Brush

Sep 30, 2024  on Shopify

Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!

Decoupage Napkins.Com

Sep 18, 2024  on Shopify

Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.

Beehive Meals

Sep 18, 2024  on Shopify

This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.

Things Engraved

Sep 17, 2024  on Shopify

Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!

Roger George Special Effects

Sep 11, 2024  on Shopify

Makes shipping easy!

Blissful Health & Beauty Supply

Sep 10, 2024  on Shopify

Get On Down

Sep 04, 2024  on Shopify

Surprise Gifts

Aug 29, 2024  on Shopify

Great app . Saves time and money.

Zutto Fire

Aug 24, 2024  on Shopify

I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for. Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.

ONE®

Aug 21, 2024  on Shopify

ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.

Reload

Aug 14, 2024  on Shopify

Been using shipstation for years with other platforms. Finally moved over to Shopify and the transition was seamless. Now if only Shopify's integration with Fedex would be as good as Shipstations ;)

Hampton Chocolate Factory

Aug 14, 2024  on Shopify

I like the way you can select your prefer carrier. Differentiate between residential and commercial address.

Mostly Good Books

Aug 13, 2024  on Shopify

I've found the people at ShipStation to be attentive and great to work with. It's a good product.

www.MarineVinylFabric.com

Aug 12, 2024  on Shopify

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

Optishot Golf

Aug 11, 2024  on Shopify

Great reps. Great help center. Great product.

Exotac

Aug 11, 2024  on Shopify

ShipStation is so easy to use. It walks you completely through the process of shipping your package. It sends notification about upcoming changes to carrier pricing, and services. It also gives you Shipping analytics which is very helpful.

Bearded Garden

Aug 05, 2024  on Shopify

Fantastic experience and app!

nodpod

Jul 30, 2024  on Shopify

Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.

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