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Customer reviews: ShipStation

Develop by ShipStation

Reviews (664)

Overall rating
3.9

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Bespoke Hearts

Oct 11, 2024  on Shopify

As a small business startup, navigating shipping platforms can be overwhelming, but Joey from ShipStation made it a breeze! He took the time to explain everything in detail and even sent me helpful videos. His exceptional support went above and beyond my expectations. Joey truly restored my faith that there are still good people out there providing amazing customer service. I highly recommend Joey and the ShipStation app for anyone looking for a reliable and user-friendly solution!

No Mercy No Quit

Oct 10, 2024  on Shopify

Vermont Brownie Company

Oct 09, 2024  on Shopify

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Artifacts Trading Company

Oct 08, 2024  on Shopify

Northland Vapor Company

Oct 06, 2024  on Shopify

Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL

Elleebana Store USA

Sep 30, 2024  on Shopify

Love it! It has really streamlined our shipping processes.

KP Pigments

Sep 30, 2024  on Shopify

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐

Phillips Brush

Sep 30, 2024  on Shopify

Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!

Decoupage Napkins.Com

Sep 18, 2024  on Shopify

Awesome App with great support. You can actually call them and they speak English. The rates are generally the same or better than Shopify for shipping.

Beehive Meals

Sep 18, 2024  on Shopify

This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.

Things Engraved

Sep 17, 2024  on Shopify

Chelly was super helpful! She was very knowledgeable about the whole system. She was also very helpful with all of my specific questions and needs!

Roger George Special Effects

Sep 11, 2024  on Shopify

Makes shipping easy!

Blissful Health & Beauty Supply

Sep 10, 2024  on Shopify

Get On Down

Sep 04, 2024  on Shopify

Surprise Gifts

Aug 29, 2024  on Shopify

Great app . Saves time and money.

Zutto Fire

Aug 24, 2024  on Shopify

I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for. Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.

ONE®

Aug 21, 2024  on Shopify

ShipStation has revolutionized our operations, enabling us to rapidly scale our direct-to-consumer channel. Their platform is powerful, fast, and highly scalable.

Reload

Aug 14, 2024  on Shopify

Been using shipstation for years with other platforms. Finally moved over to Shopify and the transition was seamless. Now if only Shopify's integration with Fedex would be as good as Shipstations ;)

Hampton Chocolate Factory

Aug 14, 2024  on Shopify

I like the way you can select your prefer carrier. Differentiate between residential and commercial address.

Mostly Good Books

Aug 13, 2024  on Shopify

I've found the people at ShipStation to be attentive and great to work with. It's a good product.

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