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Customer reviews: ShipStation

Develop by ShipStation

Reviews (836)

Overall rating
4.1

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

  • Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
  • User-friendly interface that enables efficient order management
  • Automation features that save time and streamline the shipping workflow
  • Ability to manage multiple sales channels on one platform
  • Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

  • Poor customer service and support response times
  • Buggy and sometimes unreliable app performance
  • Billing issues, including overcharging and unauthorized charges
  • Troubles with specific integrations, such as with Shopify
  • Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Coca + B.

Apr 04, 2025  on Shopify

So far so good. It has its learning curves but not as bad as some of these reviews. It's been great having my 3 shops in one place, I love to be able to use the barcode scanner to correctly pack orders. My only complaint is can't get the ShipStation Connect App to work and the chat customer service is very slow to respond, and they normally respond very late in the day.

Xena Workwear

Apr 01, 2025  on Shopify

Seamless experience - honestly, no complaints.

Explicit Essentials

Mar 19, 2025  on Shopify

Shipstation has really helped my small business pull everything together in one place making it so much more effecient. It was a lot to take in at first, but our rep, Chelly made everything so easy. She held my hand through the whole process and made sure everyone on my team was comfortable and very familiar with all of the feautures. We wouldn't have got as far with out her, thank you so much Chelly for all of your help and support!! We appreciate you so very much!

naturavive

Mar 19, 2025  on Shopify

Streamlined my shipping process effortlessly! As a solo business owner running an organic skincare Shopify store, handling shipping used to be overwhelming. ShipStation has completely simplified it!

Longhorn Chassis Gear

Mar 18, 2025  on Shopify

Chelly Bell, our implementation manager, was nothing short of amazing! She has taught us so much about the app, and we are loving it. It has saved us so much in shipping, which we appreciate!! 10/10 recommend!

FITO MEDICS USA

Mar 08, 2025  on Shopify

Effectus Clothing

Feb 23, 2025  on Shopify

Competition Motorsport

Feb 19, 2025  on Shopify

Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.

That'so Italy

Feb 06, 2025  on Shopify

Superbe application qui permet de fusionner les informations de la boutique shopify à la plateforme shipstation (nom et adresse d'expédition sans avoir a tout entrer l'information manuellement, si le poids de l'article est entré dans la boutique l'info va suivre) le type de colis et le transporteur peuvent être sélectionnés par défaut, reste plus qu'a imprimer l'étiquette d'expédition dont on peut voir le tarif et le numéro de suivi de colis s'inscrit automatiquement dans la commande et la commande passe au statut traitée. vraiment userfriendly

Marco Pelusi Studio

Feb 05, 2025  on Shopify

Pricing is so fair and have run into very few issues!

The Cafe Passport

Dec 18, 2024  on Shopify

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.

Shoyeido USA Wholesale

Nov 04, 2024  on Shopify

ShipStation helps us manage multiple sales channels on one shipping platform. The integrations are smooth, and when we needed help, the account setup assistance was amazing! We have been able to streamline so many SOPs and our quick shipping department is now scary fast and accurate. A+

Old Resaca Mercantile

Oct 22, 2024  on Shopify

Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms

Nestor Liquor

Oct 19, 2024  on Shopify

DeliverThat

Oct 15, 2024  on Shopify

Bespoke Hearts

Oct 11, 2024  on Shopify

As a small business startup, navigating shipping platforms can be overwhelming, but Joey from ShipStation made it a breeze! He took the time to explain everything in detail and even sent me helpful videos. His exceptional support went above and beyond my expectations. Joey truly restored my faith that there are still good people out there providing amazing customer service. I highly recommend Joey and the ShipStation app for anyone looking for a reliable and user-friendly solution!

No Mercy No Quit

Oct 10, 2024  on Shopify

Vermont Brownie Company

Oct 09, 2024  on Shopify

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Artifacts Trading Company

Oct 08, 2024  on Shopify

Northland Vapor Company

Oct 06, 2024  on Shopify

Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL

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