Reviews: ShipStation

Customer reviews: ShipStation

Reviews (836)

Overall rating

4.1

5

77
4

6
3

3
2

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1

25

What Merchants Think

Overall, merchants have mixed feelings about ShipStation. It receives praise for its functionality in streamlining shipping processes across multiple platforms, but it is also criticized for technical issues and poor customer service. Many users appreciate its user-friendly interface, efficient order management, and the time it saves them in the shipping process, while others report frequent bugs, billing issues, and lose faith in its support system.

Key Strengths

Seamless integration with multiple sales platforms (e.g., Shopify, Etsy)
User-friendly interface that enables efficient order management
Automation features that save time and streamline the shipping workflow
Ability to manage multiple sales channels on one platform
Helpful customer service, usually via specific representatives who go above and beyond

Common Concerns

Poor customer service and support response times
Buggy and sometimes unreliable app performance
Billing issues, including overcharging and unauthorized charges
Troubles with specific integrations, such as with Shopify
Concerns about recent decreases in app reliability compared to past performance

Final Thoughts

ShipStation is highly valued for its ability to integrate multiple sales platforms and automate shipping processes, saving time and effort for businesses. However, frequent technical issues and criticism of customer support have diminished its reputation among some users. For those who come to rely on its functionalities, it is a powerful tool, though prospective users should be cautious and aware of its limitations.

Shop Foodocracy

Apr 20, 2024 on Shopify

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.

Healthymouth Canada

Apr 18, 2024 on Shopify

No customer support

iCowhide UK

Mar 29, 2024 on Shopify

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

DreamBuy

Mar 15, 2024 on Shopify

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

Yes Melanin

Mar 14, 2024 on Shopify

Pretty horrible app, to say the least... First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you. I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application. There are much better apps out there, give them a shot first!!!