Customer reviews: Shipping Rates Logic

<h3>What Merchants Think</h3> <p>Merchants appreciate "Shipping Rates Logic" for its flexibility and intuitive design, allowing them to set up customized shipping rates based on various criteria. There is widespread satisfaction with the app's functionality and the reliable support provided by the customer service team, although some users have expressed concerns about communication and billing issues.</p> <h3>Key Strengths</h3> <ul> <li>Easy to use and setup for custom shipping rates.</li> <li>Highly customizable to fit business-specific needs and logic combinations.</li> <li>Responsive and effective customer support, especially praised for assistance provided by specific team members like George and Chad.</li> <li>Flexibility to integrate various shipping rate configurations based on tags, vendors, products, and zones.</li> <li>Supports separate shipping profiles and promotional shipping offers (e.g., free shipping over a set value).</li> </ul> <h3>Common Concerns</h3> <ul> <li>Communication delays and support response issues due to time zone differences.</li> <li>Instances of billing discrepancies and lack of prompt resolution for these issues.</li> <li>Compatibility challenges with certain external platforms, such as Google Merchant Center.</li> <li>Some users encountered initial setup complexities.</li> </ul> <h3>Final Thoughts</h3> <p>"Shipping Rates Logic" is highly regarded for its ease of use and comprehensive functionality, making it a valuable tool for merchants needing custom shipping solutions. Despite some concerns, particularly regarding support speed and billing transparency, its strengths, especially in terms of customer support and configurability, have secured its recommendation among many merchants.</p>

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Reviews (16)

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What Merchants Think

Merchants appreciate "Shipping Rates Logic" for its flexibility and intuitive design, allowing them to set up customized shipping rates based on various criteria. There is widespread satisfaction with the app's functionality and the reliable support provided by the customer service team, although some users have expressed concerns about communication and billing issues.

Key Strengths

Easy to use and setup for custom shipping rates.
Highly customizable to fit business-specific needs and logic combinations.
Responsive and effective customer support, especially praised for assistance provided by specific team members like George and Chad.
Flexibility to integrate various shipping rate configurations based on tags, vendors, products, and zones.
Supports separate shipping profiles and promotional shipping offers (e.g., free shipping over a set value).

Common Concerns

Communication delays and support response issues due to time zone differences.
Instances of billing discrepancies and lack of prompt resolution for these issues.
Compatibility challenges with certain external platforms, such as Google Merchant Center.
Some users encountered initial setup complexities.

Final Thoughts

"Shipping Rates Logic" is highly regarded for its ease of use and comprehensive functionality, making it a valuable tool for merchants needing custom shipping solutions. Despite some concerns, particularly regarding support speed and billing transparency, its strengths, especially in terms of customer support and configurability, have secured its recommendation among many merchants.

Planet Deluxe

May 18, 2021 on Shopify

I love this app. SImply to use and it works as it describes. Highly recommended. I only have to uninstall it because I need to link the product attributes to Google Merchant Center and all third-party apps calculated shipping rate will come into conflict.

MyNutriHome

Dec 05, 2020 on Shopify

The app it's quite easy to use. You can set all the shipping rate depending on your Vendors or products. You can match different shipping rates (by tags, by vendors and so on). There are a lot of logic combination that you can use as per your business needs. If you have so issue to set the rules, don't hesitate to contact the customer service which is very kind and professional. I love this app!

Fancy Brass Co

Nov 17, 2020 on Shopify

I had quite a complicated situation that I couldn't figure out at first, not due to limitations of the app, but rather limitations of my own understanding of how to make it happen logistically. Contacted support to ask for guidance and George was AWESOME. I can't overstate it. He went above and beyond, especially for an app that offers a free version. THANK YOU. :) - Alexandra P.S. Needed George's help to fix something I had funky that caused the app to sometimes not work with some new products I made, and once again George went above and beyond to help me out!!!

Lip Smackin' Good

Oct 21, 2020 on Shopify

I used this app to set up $5.99 shipping for the first item and $1 per additional item, plus free shipping on orders over $45. I had a little bit of trouble getting the app to show up in my shipping profiles and it kept giving me an error about my "Carrier Calculated Shipping feature" I emailed them and they had everything fixed within twenty minutes. They have excellent customer service! I highly recommend this app. I love the customizable rates they offer.

Saatxa

Oct 13, 2020 on Shopify

Installed it, quite easy to set-up the rules and it worked perfectly. In my opinion, the best thing is the customer service, they reply within 24 hours (or less). I will highly recommend it to anyone.

The Shift Anthology Shop

Oct 05, 2020 on Shopify

Installed to help with separate shipping rates on products and zones. Does exactly what it says - very impressed. Also support was excellent - I had one issue, Chad came on and sorted it and a few more, and helped with my rules - what a dude!

Fusion Chemical Corp

Sep 24, 2020 on Shopify

Outstanding customer service by Chad and George. They helped me set up special shipping zones within the US and answered all my questions with patience. I set up all of our different shipping profiles easily. I recommend this app.

Modeska

Jul 22, 2020 on Shopify

I've been looking for an app to help me set up per-product shipping rates. This is EXACTLY what I've been looking for. Thanks so much for helping me to set it up in my store too!