<h3>What Merchants Think</h3> <p>Merchants appreciate "Shipping Rates Logic" for its flexibility and intuitive design, allowing them to set up customized shipping rates based on various criteria. There is widespread satisfaction with the app's functionality and the reliable support provided by the customer service team, although some users have expressed concerns about communication and billing issues.</p> <h3>Key Strengths</h3> <ul> <li>Easy to use and setup for custom shipping rates.</li> <li>Highly customizable to fit business-specific needs and logic combinations.</li> <li>Responsive and effective customer support, especially praised for assistance provided by specific team members like George and Chad.</li> <li>Flexibility to integrate various shipping rate configurations based on tags, vendors, products, and zones.</li> <li>Supports separate shipping profiles and promotional shipping offers (e.g., free shipping over a set value).</li> </ul> <h3>Common Concerns</h3> <ul> <li>Communication delays and support response issues due to time zone differences.</li> <li>Instances of billing discrepancies and lack of prompt resolution for these issues.</li> <li>Compatibility challenges with certain external platforms, such as Google Merchant Center.</li> <li>Some users encountered initial setup complexities.</li> </ul> <h3>Final Thoughts</h3> <p>"Shipping Rates Logic" is highly regarded for its ease of use and comprehensive functionality, making it a valuable tool for merchants needing custom shipping solutions. Despite some concerns, particularly regarding support speed and billing transparency, its strengths, especially in terms of customer support and configurability, have secured its recommendation among many merchants.</p>