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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Dissent Pins

May 14, 2025  on Shopify

Easy to use and the customer service is fast and helpful!

Ecomarket.com

May 14, 2025  on Shopify

5 stars for the App and 5 stars for customer support. I had a call with Jennifer and she was amazing, patience and very knowledgable. She help me do a particular installations with different rules, rates, Markets she knew it all. Thank you Jennifer! we are now ready to sell and to market our new shipping proposition to our consumers!

Myrabag

May 13, 2025  on Shopify

Durkesh and Deepan is verry supportive and helped me out very quickly Thank you for your support

Elisha Illustrates

May 12, 2025  on Shopify

Jenifer helped me in a very professional and polite manner. She was patient, attentive, and made sure all my concerns were addressed. I truly appreciate her support!

JJ Valaya

May 10, 2025  on Shopify

Thankyou so much team ShipX.. you should be call ShipRoX :) Special Mention & Thumbs up: Barath & Jenifer Joys (Loved your help & support in setting this app for me) I recommend this app to everyone who wants to use calculated shipping/handling rates on multiple conditions.. I've using it for couple of months and I'm in love with the features this app provides. It looks difficult to set it up for the first time and I was overwhelmed by seeing so many parameters, that's when I asked for the support and to my luck which I don't find with multiple apps em using, it was super prompt. They had setup a zoom call within minutes and if one is not comfortable with the settings like me, taken the control and set them up themselves. Just wowwwwww!!!!

Supply Solutions Group Pty Ltd

May 09, 2025  on Shopify

Nithiesh was very helpful, efficient and solved my issues very professionally.

Hot Tub Swim Spa Parts

May 08, 2025  on Shopify

very helpful and easy to understand. thank you

ICON. AMSTERDAM

May 08, 2025  on Shopify

Nithish was a great help and supported me through creating the first shipping rates, answering all of my questions.

SauberMaus

May 07, 2025  on Shopify

I had a live online meeting with one of the team members, Vindu, and I couldn’t be more satisfied with the support I received. She was extremely patient and explained everything clearly, going through all my questions in great detail. Thanks to her, I now have a much better understanding of how the whole system works. The app itself is also excellent, it offers a lot of flexible options for different shipping cost scenarios, which makes it really easy to set up exactly what I need for my store. Overall, a great experience both with the app and the amazing support team. Highly recommended!

Petit Tool Company

May 07, 2025  on Shopify

The support team is outstanding!

Tyner Pond Farm

May 07, 2025  on Shopify

Vignesh was incredibly helpful and patient. This is a very complex and feature rich app and he was able to help me set it up exactly as needed. Thanks Vignesh!

Batley DIY

May 06, 2025  on Shopify

Barath helped me on assiting

Vivid Light Bars

May 06, 2025  on Shopify

great service ,

Marco Paul

May 02, 2025  on Shopify

Great Service

The Floral Advisor

Apr 30, 2025  on Shopify

Good apps & good explanation Durkesh

Oak Valley Designs

Apr 30, 2025  on Shopify

Barath was awesome and super helpful. We needed a little help to finish getting everything setup and he jumped in and understood our requirements quickly. He's sharp! Great app!

Honey & Rose Cakes

Apr 29, 2025  on Shopify

Manaz and Nithish have both been very helpful to setup custom shipping rules for my website. Very helpful team and great product/service :)

Eat Good

Apr 28, 2025  on Shopify

thanks for nithish for helping, it was very helpful

HAVEITT APPAREL

Apr 26, 2025  on Shopify

Great customer service!

The Shed Box

Apr 26, 2025  on Shopify

Vignesh is amazing...he is patient with all my questions and has helped a very complicated situation

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