Shopify Shipping Rates App Review: Features & User Feedback

Customer reviews: ShipX ‑ Shipping Rates & Rules

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,092)

Overall rating

4.9

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What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
Exceptional customer support, often available via quick Zoom calls.
User-friendly interface once the initial setup is completed.
Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

Initial setup can be complicated and requires support intervention.
Lack of clear documentation for advanced features and configuration.
Occasional bugs that require technical support to resolve.
Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Spiegelmax

Oct 15, 2025 on Shopify

Durkesh very lovely guy. Amazing experience!! <3 Jenifer also lovely person. Amazing experience too <3

Fruitbowl

Oct 15, 2025 on Shopify

Genifer very nice support and clear explaination thanks a lot

SUGAR PAPI

Oct 14, 2025 on Shopify

Great experience and onboarding with Vignesh

Horses Home

Oct 14, 2025 on Shopify

Eine ausgezeichnete App, die auch komplexe Aufgaben mit vielen verschiedenen Lagern und Versanddienstleistern gelöst bekommt. Bei Problem ist der Support schnell und einfach zur Stelle und löst das Problem. Mein Berater Durkesh war spitze und konnte alle Fragen und Probleme in Sekunden lösen. Der Support ist allerdings in Englisch und Ihr solltet der Sprache mächtig sein.

Fenlux Shop

Oct 09, 2025 on Shopify

Jenifer Joys was really helpful and answered all my questions.

.FR a l'epoque

Oct 08, 2025 on Shopify

Jennifer was very helpful and accommodating to me, someone who is not very good with systems. I am very grateful. She also helped me with the setup on Zoom. Thank you very much.

Ozee beekeeping Supplies

Oct 08, 2025 on Shopify

Excellent service,

Linda's Place Bundall

Oct 08, 2025 on Shopify

The app is easy to setup and understand. When I struggled with something I went on a zoom meeting with Durkesh and he was very helpful and patient.

Goodwoods Saddlery

Oct 06, 2025 on Shopify

Nithish and Durkesh were super helpful setting up our scenarios and the app has the capability to handle the variety of shipping options we required across our large catalogue of products.

SHINETIME AUTOTECH

Oct 04, 2025 on Shopify

Barath provides excellent service. very helpful!

ReTeka

Oct 03, 2025 on Shopify

Nitish was a great help in guiding us through the set up

ES Kids Wholesale

Oct 02, 2025 on Shopify

Durkesh was very helpful and knowledgeable.

Designer Doors & Building Supply

Sep 27, 2025 on Shopify

Really Good App. Vignesh & Nithesh really helped us to solve our shipping issue. Thank You.

Emballage tout

Sep 26, 2025 on Shopify

Deepan was very helpful in helping me setup the ShipX app on my Shopify profile. I find the app perfect for our needs, and not too complicated to setup. Thank you!

tilespace.us

Sep 26, 2025 on Shopify

This is a great extension. Especially while struggling with installing the support (Durkesh) helped me a lot and solved all my problems. Thank you for this great extension and the support.

Bettanshus

Sep 25, 2025 on Shopify

A great app for fixing our needs for shipping conditions. If you need a smarter way of structuring your shipping rates than Shopify can offer, this is a must-have. Had an onboarding call with Vinduja which made everything super clear and helped me set up the requirements. 10/10.

Graneer

Sep 23, 2025 on Shopify

Great functionality and support.

Car Wash Superstore

Sep 22, 2025 on Shopify

Deepan was very helpful in setting up our shipping methods for our new e-Commerce site on Shopify, and ShipX took care of all of our shipping logic with ease.

Pieces For Places

Sep 20, 2025 on Shopify

Nithish was amazing, really couldn't recommend this developer more, great service and help.

chabsonss

Sep 19, 2025 on Shopify

Thanks @vindhu and @Nithish for setting up our ship rates very patiently.