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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

SeriouslyPersonal

Jan 26, 2025  on Shopify

Janani has been fantastic , she has helped us set our rates up via zoom call and explained everything in depth. Janani made sure all my expectations were met and i have been blown away by the quality and value.

Forge & Foundry Limited

Jan 26, 2025  on Shopify

Nitihish was a great help, thank you

Renovation Square

Jan 24, 2025  on Shopify

Great help and support by Nithish, been using the app for sometime now and very happy with it. Does excatly what we need.

Amighetti Shop

Jan 22, 2025  on Shopify

This is the best help center I've found and Jennifer helped me to set up the plugin correctly and she found the solutions for my needs. I strongly recommend this plugin.

Talk To Me In Korean Bookstore

Jan 20, 2025  on Shopify

Vindu who helped us set up the app was very helpful :) The app works only when you need just a few shipping rates. It does not work if you need customized shipping rates.

Urban Living Collective

Jan 20, 2025  on Shopify

Jennifer was absolutely great to work with. She was very knowledgeable about the product and I hope to work with her again in the future.

Z-Furnishing

Jan 20, 2025  on Shopify

Durkesh is really helpful, spent nearly two hours to help me fix the issues

Ancient Warrior

Jan 20, 2025  on Shopify

This app is really great for shipping rates specially the scenarios having different conditions, Nithish, the representative from, Logbase, the owner of this app, was really helpful during setting up the rates for me, he guided me through all the settings on zoom!

Feed The Ravens

Jan 19, 2025  on Shopify

The service (via chat, zoom) has been excellent on this app. Nithish was very helpful in troubleshooting some setup and metafield details for me!

No Mas! Productions, Inc

Jan 16, 2025  on Shopify

*****Vignesh was a great help in setup! App is very organized - so far, so good.

Rossett Tiles & Bathrooms

Jan 16, 2025  on Shopify

I needed help working out how best to setup some complicated shipping rates - I wasn't even sure it was possible! I jumped on a Zoom call with Durkesh, he was able to get the rates working properly and explained how to setup the rules to enable me to develop them further. I believe this is the best shipping rates app for shopify!

Precision Matthews Machinery Co

Jan 14, 2025  on Shopify

Vignesh has been very helpful correcting my settings to make the app behave as I intend it to.

High QLO

Jan 14, 2025  on Shopify

We’re incredibly grateful to Vindu for helping with the setup process. She is extremely patient and guided us step by step, making everything so much easier to understand. The app itself is user-friendly and works seamlessly. Highly recommend both the product and the excellent support team!

SPIN

Jan 13, 2025  on Shopify

Janani Help us to setup the shipping rates on our website.

Cardhaven Games

Jan 12, 2025  on Shopify

This app does exactly what it says it's going to do and I couldn't be more satisfied. The support is top notch and worth every penny. I'm pretty green when it comes to Shopify, Vindo was ultra patient and efficient in getting us set up for success.

Krank Rocks 1

Jan 11, 2025  on Shopify

Vignesh, Jennifer and Siva did a great job helping me set up the app. They of them saved me a lot of time by getting on a zoom call, sharing my screen and walking through everything I needed, including chating with Shopify on my behalf. Super service. Great App!! Highly recommended!!! Thank you

Distributor

Jan 09, 2025  on Shopify

Vignesh is very helpful and cleared all the doubts and issues.

Shopperhaus

Jan 09, 2025  on Shopify

Barath helped me explaining the features

Weldbeat

Jan 09, 2025  on Shopify

I had the pleasure of working with Siva during the onboarding process for the app, and I couldn't be more impressed. Siva was incredibly professional, knowledgeable, and helpful throughout the entire process. Siva's expertise and dedication truly stood out, and I felt well-supported at all times. Highly recommend Siva for their exceptional professionalism and outstanding service!

Lucca Antiques

Jan 07, 2025  on Shopify

I installed this app and I reached out to customer support (Vignesh) and he helped me configure it according to my needs. It was quick to setup and app works great!

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