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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Rohr-verbinder.de

Jun 10, 2024  on Shopify

Lots of options, fast and reliable support, never experienced an outage. Perfect app!

Hydraulic Parts Online

Jun 05, 2024  on Shopify

Barath was incredibly helpful! After 10 different conversations he was able to explain what I need and would definitely recommend!

Modest Fashionn

Jun 05, 2024  on Shopify

Barath very knowledgeable and informative, very satisfied by his work. and he help me what i was having trouble in. highly recommend his services.

SpaJuiceBar

Jun 05, 2024  on Shopify

Jennifer is amazing! I truly enjoyed working with her, she is so knowledgeable about the product!!!! Wonderful company!

GVAwood

Jun 05, 2024  on Shopify

Support works quickly. They solved my problem within a few minutes. Thanks Durkesh kumar R.

Amy's Interiors Collection

Jun 04, 2024  on Shopify

Barath was so helpful and answered all of questions with ease. Would highly recommend this app!

Genius Game Mods

Jun 02, 2024  on Shopify

Great app so far. Helps to simply shipping rates. Barath was of great help during the Zoom meeting!

Holly Days Nursery

May 30, 2024  on Shopify

Wonderful support team! Jenifer is always able to help our company find the shipping solutions that we need. We appreciate this app and the support.

MacGregor and MacDuff

May 30, 2024  on Shopify

When it comes to Shopify apps, Support is crucial. I have used their support a few times and it has always been great but today I got in touch with a particular problem that was slightly more complicated. I got in touch with Jenifer through live chat and she offered a Zoom meeting to clarify the issue. This was a step above any support I have received in the past and she kept me on the call while she figured out a solution. Really pleased and thanks again, Jenifer.

Pafe Plants

May 29, 2024  on Shopify

Siva was great help with setting up our app, Logbase has a variety of apps that are helpful with shipping rates, their app makes setting up shipping rates very easy, just download and schedule a setup call with them!

Taste for Life Products

May 28, 2024  on Shopify

I can't say enough good things about this plugin! It's incredibly amazing and super user-friendly, making my tasks so much easier to manage. A special shoutout to Jenifer, who provided exceptional support and patiently guided me through every step. Her assistance made the whole experience even better. Highly recommend!

Grown Florists

May 28, 2024  on Shopify

Great app and support from Vinduja. Helped to get our customers to select from both standard and express delivery options for selected suburbs. Helped to offer a better experience for our clients

Pro Parts Warehouse

May 01, 2024  on Shopify

Vinda Jula was very helpful in assisting me with information and technical advice to best set up the App, I was shown how effective it can work to make our shipping more competitively priced and efficient. Very polite and went above and beyond what I expected great customer service.

Foy & Co Interiors

May 01, 2024  on Shopify

App works brilliantly just how we need it, Jenifer was amazing in setting up our shipping rates and answered every question we had, couldn't recommend this app enough.

Vault City Brewing

Apr 25, 2024  on Shopify

Barath was fantastic!

Sweet Obsession | Fresh Cakes Within 45 mins

Apr 25, 2024  on Shopify

Jenifer did a super job and this app works very well! and support also very good Thanks

LINE Furniture Denmark

Apr 25, 2024  on Shopify

Rahul is the perfect assist for us.

The Fine Furniture

Apr 24, 2024  on Shopify

Bharat was fantastic assisting with the implementation of the Shipeasy App. Thank you!

Suplementos HSD

Apr 23, 2024  on Shopify

El equipo de soporte es muy amable y me ayudaron con mi configuración

24kupi

Apr 20, 2024  on Shopify

BARAT Wa so nice and fast support even on Saturday he help me set up the shipping rates. great app and an excellent support Recommended 5*

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