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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

SPIN

Jan 13, 2025  on Shopify

Janani Help us to setup the shipping rates on our website.

Cardhaven Games

Jan 12, 2025  on Shopify

This app does exactly what it says it's going to do and I couldn't be more satisfied. The support is top notch and worth every penny. I'm pretty green when it comes to Shopify, Vindo was ultra patient and efficient in getting us set up for success.

Krank Rocks 1

Jan 11, 2025  on Shopify

Vignesh, Jennifer and Siva did a great job helping me set up the app. They of them saved me a lot of time by getting on a zoom call, sharing my screen and walking through everything I needed, including chating with Shopify on my behalf. Super service. Great App!! Highly recommended!!! Thank you

Distributor

Jan 09, 2025  on Shopify

Vignesh is very helpful and cleared all the doubts and issues.

Shopperhaus

Jan 09, 2025  on Shopify

Barath helped me explaining the features

Weldbeat

Jan 09, 2025  on Shopify

I had the pleasure of working with Siva during the onboarding process for the app, and I couldn't be more impressed. Siva was incredibly professional, knowledgeable, and helpful throughout the entire process. Siva's expertise and dedication truly stood out, and I felt well-supported at all times. Highly recommend Siva for their exceptional professionalism and outstanding service!

Lucca Antiques

Jan 07, 2025  on Shopify

I installed this app and I reached out to customer support (Vignesh) and he helped me configure it according to my needs. It was quick to setup and app works great!

Talk To Me In Korean Bookstore

Jan 07, 2025  on Shopify

Vindu who helped us set up the app was very helpful :)

Crown Display UK

Jan 06, 2025  on Shopify

I have only downloaded the app in test mode, and there is a lot to take in initially. However, I have been in touch with Durkesh, who has been extremely helpful in sorting out some initial issues. So far, 5* support from this company!

Banana Club In Vogue Pvt Ltd

Jan 06, 2025  on Shopify

An excellent app for configuring all shipping requirements in the desired format! We were able to meet multiple needs seamlessly using this single app. A special thanks to Durkesh for guiding us through every step and helping us address all our requirements efficiently. Highly recommended!

DOSEFFECT MEDICAL SUPPLY

Jan 02, 2025  on Shopify

Durkesh did an amazing job helping me! Thanks!

beta.doto

Jan 02, 2025  on Shopify

El servicio es bueno Falta poder configurar ciertas reglas

Tennis Express

Dec 29, 2024  on Shopify

Vignesh provided fantastic service. He has been great in helping me set up our complicated shipping rules for our website. I also have to say the app is great. It takes a little time to learn how to set up scenarios and rules, but once you do, it's super easy to use. If you are stuck, just reach out to support.

2Magpies

Dec 29, 2024  on Shopify

Janani was fabulous and patient setting up my Shipping profiles and scenarios. Great work and i think she should get a pay rise for her app knowledge.

ProteinSnackShop

Dec 26, 2024  on Shopify

I installed other apps that have the same functionality but couldn't get much help. I read the reviews about Shipeasy's customer service, and 5 stars is not enough. Durkesh spent almost an hour helping me set everything up and testing every scenario. I have literally spent hours and hours trying to figure this stuff out on my own. Thank you so much Durkesh for all your help!!!!!!

Warrior Plunge

Dec 25, 2024  on Shopify

Jennifer has been very meticulous, patient and very help. 5 stars for her.

Shop Kit Kemp

Dec 23, 2024  on Shopify

Great service from Durkesh, will need more time getting familiar with things as there is alot of steps but once up its works well.

Little Cotton Clothes

Dec 19, 2024  on Shopify

Thanks so much for your help on boarding us Jennifer

AGSWHOLESALE

Dec 17, 2024  on Shopify

vignesh and nitish

Apricus Art Collection

Dec 17, 2024  on Shopify

Vignessh supported me in understanding everything. His support was absolutely awesome.

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