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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

DIVIN Australia

Jul 01, 2024  on Shopify

Vignesh is very professional. I was planning to set up shipping rates through postcode. He is very patient and helpful. Vignesh is the best!!!

Good Furniture

Jun 30, 2024  on Shopify

We've tried 4 different apps for our shipping settings, because our rates are based on postcodes, this one is the best. Their customer service is good as well, Janani helped me to solve the problem I have, easy to communicate, and highly recommend to all!

Computer Lounge

Jun 30, 2024  on Shopify

Super Helpful Support Team, Thanks for Jennifer, Appreciate Your Help.

Nature's Balance

Jun 26, 2024  on Shopify

great service by Vignesh!!

VitalityPoints

Jun 26, 2024  on Shopify

Janani provided exceptional assistance in resolving shipping rate issues on our website. Her clarity and support during a zoom call led to a quick resolution. 5 star service!

Tiles & Trims

Jun 25, 2024  on Shopify

I needed some help setting up shipping rates for various scenarios, Rahul jumped onto a Zoom call and configured the app to handle every scenario in just a few minutes. Really impressed with response time, explanation and end result - would highly recommend App for handling even the most complex shipping scenarios.

Shop

Jun 24, 2024  on Shopify

Rahul was very helpful and gave us lots of information to help organise our shipping process.

Habitual Skin Canada

Jun 23, 2024  on Shopify

Very helpful team, helped me setting up advanced postcode segmentation to deliver postcode level freight costs and fall back scenarios. Very helpful, instant service including zoom support. Highly recommend! Shout out to Nithish Kumar for his help!

Sealy

Jun 23, 2024  on Shopify

Best service ever! very quick responce. The app is great! helped me achive my goals. Thanks for: Rahul, Durkesh, Vindega

Ariah Nails

Jun 22, 2024  on Shopify

GREAT APP, RAHUL HELPED ME ALOT WITH THE INTRIGATION

GONG Galaxy

Jun 20, 2024  on Shopify

Just had a call with Barath who was super helpful to deal with a small complication I had. Awesome app and great staff

TheSoapery

Jun 20, 2024  on Shopify

Really useful app and great customer service. Jenifer set up all of our shipping rates for us, saving us hours of work. They helped us through the testing process and made amendments where necessary.

Rayne Automotive

Jun 19, 2024  on Shopify

Jenifer was super helpful on our setup, all seems good so far!

הראל ועידן הכל לבניין

Jun 16, 2024  on Shopify

This app is fantastic, and the support team is efficient and helpful!

Yok Chan's Chilli Oil

Jun 13, 2024  on Shopify

I've just installed the app, set it up and tested it. So far so good however a massive shout out goes out to Jenifer (and also partly Vignesh) who collectively spent pretty much three and half hours to set up my shipping calc and permissions, painstakingly going over my criteria and making it work for me in the best possible way. That alone deserves 5 stars, so appreciated with the service and their availability to help fix issues, which is needed as there's a lot of variables to choose. Very impressed.

All U Need Garden Supply

Jun 13, 2024  on Shopify

Barath helped us created multiple shipping scenarios and solve my issues. Great guy!

FRANCE CHR

Jun 12, 2024  on Shopify

This application is really good, a little complex to use when you have several suppliers and starting delivery points to manage, but the support is really present and has helped me enormously! I recommend this application.

Filz Asmussen

Jun 12, 2024  on Shopify

I am very pleased with the Shopify app "Shipping Rates - Shipeasy". I want to highlight the excellent support I received from Jenifer Logbase. She provided me with tremendous assistance and was extremely helpful with all my inquiries.

eiei.shop

Jun 11, 2024  on Shopify

Thanks forsupport

FarmHouse Fresh

Jun 10, 2024  on Shopify

Barath helped a lot!

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