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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (953)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

IndiaMate

Oct 08, 2024  on Shopify

Tracks Mag Shop

Oct 08, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani and Durkesh were so helpful helping me set everything up in the backend. Thank you :)

GAPS Water Treatment

Oct 07, 2024  on Shopify

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

Heracles Wellness

Oct 07, 2024  on Shopify

I was struggling to get my head around how to add different rates for different UK Post Codes and Vinduja was very responsive on the chat. After a few back and forths, she suggested a zoom call, asked for control of my screen and showed me exactly what to do. Great customer support and highly recommend this app.

PLUM CREATIONS

Oct 07, 2024  on Shopify

vignesh provided excellent customer service to us when helping to get everything set up.

bibiclothingusa

Oct 07, 2024  on Shopify

Professional and the result was perfect!

The Balcony Garden EU

Oct 06, 2024  on Shopify

Thank you Nitish. Great help. this app is very helpful to our site, easy use

PATH Water

Oct 06, 2024  on Shopify

Barath did a great job figuring out the issue and he got the problem fixed very quickly. I really appreciated the timely manor he got things working.

The Brighton Beard Company

Oct 03, 2024  on Shopify

Durkesh was really helpful, and got me on the right track - support was very easy to get

Morales Ltda

Oct 03, 2024  on Shopify

Barath assisted on setup.

Tracks Mag Shop

Oct 02, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani was so helpful helping me set everything up in the backend. Thank you :)

Birdie Vogue

Sep 30, 2024  on Shopify

Their support is really on time and very helpful. Thanks for Nithish, he is simply knows what should be done.

The South African Spaza Shop

Sep 30, 2024  on Shopify

App does what other apps cannot in terms of conditions IRO Shipping rates and multi carriers. Customer Services is top class - all emails responded to same day. Nithish assisted in full with the initial setup and service was excellent

Norski

Sep 30, 2024  on Shopify

Durksh was super helpful. I was a little confused to start with, but within 40 minutes we had the shipping setup. App now seems simple to use and I could implement it on any website now. Way better than Shopifys shipping rules!!

Medcore Direct

Sep 30, 2024  on Shopify

Janani provided me the superb help today, our life saver.

1913 Kickapoo Orchard

Sep 30, 2024  on Shopify

Barath was amazing, very helpful, intelligent and quick.

Dessert Boxes

Sep 29, 2024  on Shopify

Thank you Vinjuda for your assistance to solve my questions so quickly. The Shipeasy app has been a great help to our new Shopify Plus store.

Nameswear.com - Store

Sep 29, 2024  on Shopify

Had a lovely experience with the Ship Easy team. I was stuck with something and Durkesh got on a call with me several times to ensure everything worked smoothly. He spent extra time on my issue to make sure I got exactly what I wanted. Cannot thank the entire team, and especially Durkesh for his effort, politeness and friendly behavior. Kudos!

Tuck In Tight

Sep 26, 2024  on Shopify

Nithish was helpful in aiding us through our complex shipping process. Very helpful - thank you.

Holgers Stugmaterial AB

Sep 25, 2024  on Shopify

The app works amazing, we had missed a setting and Nitish from the support team was very helpful and solved our problem on a zoom meeting. We recommend!

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