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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (952)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

2Magpies

Dec 29, 2024  on Shopify

Janani was fabulous and patient setting up my Shipping profiles and scenarios. Great work and i think she should get a pay rise for her app knowledge.

ProteinSnackShop

Dec 26, 2024  on Shopify

I installed other apps that have the same functionality but couldn't get much help. I read the reviews about Shipeasy's customer service, and 5 stars is not enough. Durkesh spent almost an hour helping me set everything up and testing every scenario. I have literally spent hours and hours trying to figure this stuff out on my own. Thank you so much Durkesh for all your help!!!!!!

Warrior Plunge

Dec 25, 2024  on Shopify

Jennifer has been very meticulous, patient and very help. 5 stars for her.

Shop Kit Kemp

Dec 23, 2024  on Shopify

Great service from Durkesh, will need more time getting familiar with things as there is alot of steps but once up its works well.

Little Cotton Clothes

Dec 19, 2024  on Shopify

Thanks so much for your help on boarding us Jennifer

AGSWHOLESALE

Dec 17, 2024  on Shopify

vignesh and nitish

Apricus Art Collection

Dec 17, 2024  on Shopify

Vignessh supported me in understanding everything. His support was absolutely awesome.

Revland Outdoor Living

Dec 17, 2024  on Shopify

Amazing customer service! They really take the time to make sure the application is working the way you want it to on your website. Jenifer Joys has been great to work!

Medina Rug Co

Dec 17, 2024  on Shopify

I recently started using Shopeasy to set up custom shipping rates for different products in a Shopify store I am working on, and I couldn't be happier with the experience! The app is incredibly user-friendly and offers exactly the flexibility I needed for managing shipping rates per item. A special shoutout to Durkesh from the support team, who went above and beyond to assist me. He patiently walked me through the setup process and explained everything in detail, making it so much easier to get started. If you're looking for a reliable app to manage your shipping rates with exceptional customer support, I highly recommend Shopeasy!

UrbanFindr

Dec 15, 2024  on Shopify

Janani did a great job. Fantastic support experience and configure PickEasy to work perfectly with ShipEasy. In fact, Shopify support told us that we could not setup ShipEasy and PickEasy for CCI API and had to select one. But she proved them wrong and got it to work.

Deck Deals

Dec 11, 2024  on Shopify

Shipeasy is an excellent app for anyone needing more advanced shipping rules than Shopify's basic options. The app offers a wealth of resources, including plenty of YouTube tutorials that make it easy to set up on your own. If you need assistance, their support team is fantastic. They respond to chat promptly and even offer the option to schedule Zoom calls for more in-depth help. I took advantage of the Zoom call feature and had the pleasure of working with Vignesh, one of their support team members. He was incredibly helpful, patiently answering all my questions and providing practical solutions to the issues I was facing. Thanks to his guidance, I was able to get everything running smoothly. Overall, Shipeasy is a must-have app for advanced shipping needs, backed by an outstanding support team. Highly recommended!

Anjadeer LLC

Dec 11, 2024  on Shopify

Jenifer was great in explaining and helping out with my requirements for my shopify store. She was able to listen to my needs and provide the best solutions that are relevant. It turned out to be simpler than I originally thought due to her explanation. I love the versatility of the Shipeasy app and it has many features that are very useful for small ecommerce store like mine.

Sss Home needs

Dec 11, 2024  on Shopify

I recently onboarded with Ship Easy for shipping price calculations, and while the setup process was initially overwhelming, I had the incredible support of Nitish, one of their representatives. Nitish went above and beyond to ensure I understood every detail. His patience, thorough explanations, and willingness to guide me step by step while maintaining a friendly and professional attitude made the experience seamless. Although I haven’t had much time to use Ship Easy yet, Nitish’s stellar customer service has already left a lasting impression. His deep knowledge and hands-on expertise with the platform gave me confidence in the product. If I ever need assistance again, I’ll definitely hope to work with Nitish! Highly recommend Ship Easy for both their service and their outstanding team members.

Vantage Coffee Roasters - Wholesale

Dec 11, 2024  on Shopify

Rahul was extremely helpful in working through questions I had for my unique set up. I have had great customer service and quick response through Shipeasy and highly recommend!

Vodaland UK Ltd

Dec 10, 2024  on Shopify

Barath offered excellent customer service ad helped resolve all our queries! Thank you.

Simone I. Smith

Dec 09, 2024  on Shopify

vignesh is super helpful! He resolved my issue fast and considerate. Very good app!

CERRET

Dec 07, 2024  on Shopify

Thank you again Vindu for the great support this Sunday you spent a lot of energy to fix my problem and now it work. Thank you again for your patience and Support Alexandre Cerret

Bookishly

Dec 07, 2024  on Shopify

This seems like a really powerful app with some great features. I really appreciated being able to have a zoom call with an expert to help set things up. Vignesh was so helpful!

Sketchand

Dec 06, 2024  on Shopify

Jenifer Joys was helpful and professional

Buysoundtrax

Dec 04, 2024  on Shopify

Service was awesome, the person was informative and most helpful Janani was just super!

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