Taranker.Com Logo
ShipX ‑ Shipping Rates & Rules logo

Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

MDI Salon Equipment

Mar 19, 2025  on Shopify

Vignesh helped me solving my issue professionally

Stickerbeat.com

Mar 19, 2025  on Shopify

Barath made adding our shipping rates super easy! Highly recommend this app.

Seattle Coffee Gear

Mar 17, 2025  on Shopify

Great app and amazing support. They're always so quick to help with our setup, really appreciate them!

OZ Smart

Mar 17, 2025  on Shopify

Great service from Nithish who helped me set up and resolved issues!

KXKSHOPAU

Mar 14, 2025  on Shopify

The service was fast and perfect and I loved Janani

Likecanada

Mar 14, 2025  on Shopify

The customer service is very fast and excellent. In particular, the consultant named Nithish is very kind and quick to understand, and it seems that he has perfectly set up the shipping fee settings I wanted. Thank you.

Love Persimmon

Mar 14, 2025  on Shopify

I had a great experience with Durkesh from Logbase! He was incredibly helpful in explaining and setting up the app, making the whole process smooth and easy to follow. Even though I haven’t had a chance to use the app yet, the customer service so far has been outstanding. If the app works as well as the support, I’m sure it’ll be fantastic. Thanks again, Durkesh!

Shadow Hunter Blinds

Mar 14, 2025  on Shopify

Vignesh helped get me started with the app and was very helpful with our complex zone shipping. The app is pretty easy to use and if there are questions, support is available and will help guide you though.

Bushwakka Adventure Gear

Mar 13, 2025  on Shopify

Janani was incredibly helpful in guiding me through the platform and addressing all my queries. I had very specific conditions for a free shipping campaign, and several components weren’t triggering correctly to make it work. Janani’s support and expertise were invaluable in resolving these issues—thank you so much for the assistance and guidance!

Hawkins New York

Mar 13, 2025  on Shopify

Barth and Vignesh were very helpful in helping set up our shipping services and scenarios.

PK Safety Sandbox

Mar 11, 2025  on Shopify

A fantastic app that perfectly addresses our shipping rates needs, and their support team is incredible at providing quick and helpful assistance - Vignesh helped me sort out an issue I was having and was so helpful!

Your Baby Club

Mar 11, 2025  on Shopify

So far, this is a really useful app and at a great price. Initial set-up was a little fiddly, but Jennifer in the customer service team was a fantastic help

www.thomaselectricaldistributors.co.uk

Mar 10, 2025  on Shopify

Great App. Vignesh in support was excellent. Was everything we needed for oue store.

Deco-arts.fr

Mar 10, 2025  on Shopify

Good app, Nithish was really helpful.

BuildQuip

Mar 10, 2025  on Shopify

What a fantastic app! Heaps of smart shipping rules that allows you to customize way beyond any other shipping App we have seen. Durkesh & Janani even called us via Zoom to help us with the initial setup. Highly recommended!

F&S Chassis

Mar 08, 2025  on Shopify

Grosser Betrug, unbrauchbare App und ungerechtfertigte Auszahlung von 207,50€. Achtung!!

Hawkins New York

Mar 06, 2025  on Shopify

Barth was very helpful in helping set up our shipping services.

Wald Imports

Mar 05, 2025  on Shopify

Vignesh did a great job of showing us how the app works and assuring us that ShipX would be there to assist as we ran into questions! Thank you for bringing a human approach to a digital product!

DeMatteis.it

Mar 05, 2025  on Shopify

Barath was very helpful and knowledgable.

American Legacy Fishing

Mar 03, 2025  on Shopify

Tried 3 apps tonight trying to find one that does what I need. This app is slick and works well. We were looking for an app that could create shipping rules based on customer tags. This did the trick!

Scroll to Top