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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

ZLINE Development Store

Oct 10, 2024  on Shopify

Haven't been able to apply to our site, but Jenifer was able to sit on a call and walk me through how the app will work for what we're looking for. It was quite complex but she made it easy. Thank you!

Dreamee Home Furniture

Oct 10, 2024  on Shopify

Great app, wonderful support. Vignesh was very helpful!! Very excited to use it in our store to have shipping rates calculated by distance.

True North Vapor

Oct 08, 2024  on Shopify

We manage several Shopify stores that require advanced shipping rules based on geography. Some are regionally restricted goods, others are variable due to regional licensing agreements. Additionally, we offer several tiers of local delivery. Shipeasy is exactly what we needed! A special call out to the great support offered by Rajkumar over telephone consultation. True 10/10 support, incredibly helpful and readily available. Timely assistance, with dedicated follow-up. I encourage all users to book a free consultation upon installation.

Plaza Bolívar

Oct 08, 2024  on Shopify

Jennifer was knowledgeable and very patiently helped me get through a million and one questions I had regarding my shipping saga!

IndiaMate

Oct 08, 2024  on Shopify

Tracks Mag Shop

Oct 08, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani and Durkesh were so helpful helping me set everything up in the backend. Thank you :)

GAPS Water Treatment

Oct 07, 2024  on Shopify

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

Heracles Wellness

Oct 07, 2024  on Shopify

I was struggling to get my head around how to add different rates for different UK Post Codes and Vinduja was very responsive on the chat. After a few back and forths, she suggested a zoom call, asked for control of my screen and showed me exactly what to do. Great customer support and highly recommend this app.

PLUM CREATIONS

Oct 07, 2024  on Shopify

vignesh provided excellent customer service to us when helping to get everything set up.

bibiclothingusa

Oct 07, 2024  on Shopify

Professional and the result was perfect!

The Balcony Garden EU

Oct 06, 2024  on Shopify

Thank you Nitish. Great help. this app is very helpful to our site, easy use

PATH Water

Oct 06, 2024  on Shopify

Barath did a great job figuring out the issue and he got the problem fixed very quickly. I really appreciated the timely manor he got things working.

The Brighton Beard Company

Oct 03, 2024  on Shopify

Durkesh was really helpful, and got me on the right track - support was very easy to get

Morales Ltda

Oct 03, 2024  on Shopify

Barath assisted on setup.

Tracks Mag Shop

Oct 02, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani was so helpful helping me set everything up in the backend. Thank you :)

Birdie Vogue

Sep 30, 2024  on Shopify

Their support is really on time and very helpful. Thanks for Nithish, he is simply knows what should be done.

The South African Spaza Shop

Sep 30, 2024  on Shopify

App does what other apps cannot in terms of conditions IRO Shipping rates and multi carriers. Customer Services is top class - all emails responded to same day. Nithish assisted in full with the initial setup and service was excellent

Norski

Sep 30, 2024  on Shopify

Durksh was super helpful. I was a little confused to start with, but within 40 minutes we had the shipping setup. App now seems simple to use and I could implement it on any website now. Way better than Shopifys shipping rules!!

Medcore Direct

Sep 30, 2024  on Shopify

Janani provided me the superb help today, our life saver.

1913 Kickapoo Orchard

Sep 30, 2024  on Shopify

Barath was amazing, very helpful, intelligent and quick.

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