I’ve been struggling with Shopify’s default shipping profiles, I had two hampers (alcohol + non-alcohol) in different profiles and every checkout stacked the two shipping fees. I installed ShipMagic, hoping to find a better solution, and Adiyta from their team truly saved the day. From the moment I reached out, Adiyta was on the ball. They jumped on a call with me almost immediately, listened carefully as I explained that I needed to stop shipping rates from being doubled for mixed-cart orders. Then, he walked me through how ShipMagic’s “rate blending” can be configured to pick the highest of the two rates instead of summing them, exactly what I needed. During the call, Adiyta: Quickly understood my Shopify setup (how I had previously used multiple shipping profiles) Explained how to configure ShipMagic’s rules based on product tags (I tagged my alcohol products “alcohol”) Helped me build a blending rule so that if a customer adds both an alcohol hamper and a non-alcohol hamper, they only pay one shipping rate (and it's not the sum of both — just the higher) Talked me through testing the rules using different shipping addresses (Jersey vs UK mainland) Stayed patient, answered all my questions, and made sure I was confident with the setup Since implementing the rule, everything works exactly as intended: a Jersey customer sees the correct rate for alcohol only; a UK customer doesn’t get offered shipping for alcohol; and mixed orders always generate a single, fair rate. No more overcharging. I can't overstate how much it matters to have an app with fantastic customer support, not just a one-size-fits-all solution, but people who care and actually help you tailor things to your business needs. If you’re running Shopify and want to get real, reliable control over your shipping logic (especially for restricted or mixed-product orders), ShipMagic with Adiyta’s help is absolutely worth it. Five stars without hesitation.

Amazing experience working with Aditya! We have complex shipping rules and unique cases across multiple products and setup was a breeze with his support! Highly recommend!!

Aditya has the most amazing customer service i've experienced in a shopify app. He took the time out of his weekend to jump on a call with me regarding an urgent shippin problem I had and resolved it immediately. The app is top notch as well, couldn't recommend more!

Every. Single. Time. Aditya from Shipmagic pulls through. I cannot tell you how complicated my shipping set-up can get, and he keeps on performing miracles to ensure that my shop runs smoothly! He truly is the BEST! I literally will never go over to another app - the support Aditya has shown has been 100/10 fantastic. I gladly pay the $14 a month - without it, my shop would be chaos as there is no native way to do what ShipMagic does for us. You can't go wrong with this system!

App support has been fantastic! Aditya has been very patient despite my lack of knowledge and helped set up carrier calculated rates, that we'd almost given up on after attempting previously. Very happy.

Amazing support from Aditya! Very capable developer who can setup very complex shipping logic and rules. Anything is possible with Ship Magic! Many thanks A+++++

App works well and is easy to understand with a lot of options. Support is very helpful and they even wrote a small program for me to help with my situation. Highly recommended

Great app with an excellent, helpful support team who does everything to fulfill the customer's needs. Highly recommended!

We absolutely love this app – it’s truly a life saver! It allows us to fully customize our shipping settings just the way we want — including setting free shipping thresholds, choosing which products qualify, and more. The support team is also extremely professional and responsive — most of the time we get help instantly without waiting. We’ve tried many apps before, but none of them gave us the flexibility we needed for managing shipping like this one. Highly recommend it to anyone looking for a reliable solution. Huge thumbs up!

I needed something that would charge 15% of each item's price. They helped me meet my needs and explained it so thoroughly. It is working perfectly and meets every need we had for our complicated shipping process.