One day we saw our app just stopped working (cart estimates). I reached out and the developer responded with a detailed issue with Shopify's API and they recommended I take it up with Shopify to encourage them to escalate their API update. I did that and the next day Shopify fixed their API endpoints which allowed the app to work again. A bit of an inconvenience but proactive support helped us work together to get it up again.

Great app — easy setup and outstanding customer support. They truly take the time to help and make sure everything is perfect. A+ experience.

We used this app across multiple Shopify stores and it caused serious operational damage. Shipping rates and thresholds malfunctioned randomly, resulting in significant revenue loss. After reporting the issue, the developer abruptly terminated our access and removed key configuration options from the app, which caused checkout failures for many hours and major additional losses. We’ve opened a formal case with Shopify Plus Partner Compliance regarding this incident. Based on our experience, we strongly recommend avoiding this app until Shopify completes its investigation.

App errors caused serious financial harm to our business. After we contacted support, the developer disabled key features without notice, making checkout impossible. Currently under Shopify Plus review. Would not trust this app for live operations.

Super happy with this app and with the support provided when things aren't working as they should. We had an issue with CCS not pulling through on the estimated shipping box in the cart page for certain countries. Jade went above and beyond to help get it fixed. Turns out the city needs to be included for certain locations or the rates won't populate - simple fix but not something we would have been able to figure out on our own!

Because of the app, all customers were not able to check out—randomly on a day—for a full day straight. While trying to find the issue, I discovered that this app was causing the problem. It clashed with Shopify. Shopify thought no shipping rates were added, while the app was actually controlling the shipping rates. I reported this to Shopify. This is the second complaint I’ve had about the app. I like the app and want to use it, but I’ve already lost over $1K in ad spend (LOST) because of the app. And I have no trust that this can’t happen randomly again.

Ich hab sehr viele Apps für flexiblere Versandlösungen ausprobiert. Einen funktionierenden Massenupload hab ich nur hier gefunden. Danke

I tried this app after I had problems with a competitor's app geographically locating our customers by ip address and assigning an approximate postal code which would auto-fill the same incorrect postal code in the shipping form at checkout. This lead to problems with many misdirected parcels. This app gives the store owner the option to not geographically locate the customer and have the customer manually enter their province and postal code to get shipping rates in the cart. No more incorrect postal codes! In addition, this app gives the store owner many more options to customize the overall appearance in the cart. Best of all, it offers more than the competitor's app for less money!

Thanks to this app, we can (finally!) apply the correct shipping charges for combined orders of our chocolate (chilled) and ice cream (frozen), which are always shipped separately. The support has been awesome, even over the Christmas/New Year period - thank you, Jade! We realise that we're only just scratching the surface of what this app can do, and look forward to digging into more of the features to give the customer even more value. Highly recommended!

Wonderful app! Seamless, customizable, and with great service! They even helped me with a problem in my theme that had nothing to do with their app. TOP NOTCH!