Shipped Suite

Develop by Shipped AI

Free App

The comprehensive post-purchase customer experience

Tech stack integration

Autonomous ai agent

Channel agnostic communication

Self-service resolutions

On-demand ai solutions

About Shipped Suite

Launched Dec 06, 2021

Built by Shipped AI

Email :

[email protected]

Address

92 Lenora St, Ste 800, Seattle, WA, 98121, US

Website Privacy policy

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Description

Transform your CX with the only autonomous AI CX agent and post-purchase suite built for ecommerce

Shipped AI is the only autonomous AI CX agent built for ecommerce that can actually take actions and execute resolutions at scale across a large set of complex use cases. It easily integrates with your existing tech stack, ultimately becoming your best CX agent that’ll be there to wow shoppers when they need you across their preferred communication channel. Keep your customers happy, drive repurchases, reduce costs and drive profit to your bottom line.

AI CX agent that is channel agnostic: email, SMS, phone, chat and social media
Shipped AI programs all the resolution flows for white-glove onboarding
AI CX agent tailored to your brand voice, personas and brand guidelines
Self-service resolutions and on-demand AI-led stack for a total experience
Tracking, delivery assistance, returns/exchanges, appeasements & more

Pros

Autonomous AI CX agent tailored for ecommerce
Capable of taking actions and executing resolutions at scale
Easily integrates with existing tech stack
Channel agnostic: works across email, SMS, phone, chat, and social media
Programs resolution flows for white-glove onboarding
Tailored to brand voice, personas, and guidelines
Provides self-service resolutions and on-demand AI-led stack
Assists with tracking, delivery, returns/exchanges, appeasements, etc

Cons

Reported unauthorized charges added to shopping carts
Customer support and installation issues reported
Potential compatibility issues with certain site designs
Negative customer reviews about service reliability

Top Helpful Reviews

View all reviews

Crater Goods

Aug 06, 2024 on Shopify

Company cant seem to get their story straight. At first they were having delays because our site has a sidebar, then it's suddenly incompatible after 2 weeks of waiting for the install. It seems to me that they have no clue what they are doing. Avoid this company like the plague.

Urban Indies

Jul 23, 2024 on Shopify

FRAUD APP, THESE PEOPLE ADDED A SHIPPING CHARGE IN MY CART WITHOUT ANY APPROVAL .I REQUEST SHOPIFY TO BLOCK AND REPORT THIS APP.

TETON Sports

Apr 23, 2023 on Shopify

So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!

Pleasure Dolls Australia

Feb 15, 2023 on Shopify

Jasmine and the Team at Shipped Suite have been nothing short of outstanding. An initial issue with integrating the Shipped Shield app (due to a code conflict caused by another app I use) was quickly resolved and I am very thankful for the efficient service, expert guidance and friendly communication I have received so far. I have no hesitation in recommending Shipped Suite and the Shipped Shield Shopify app.

NewAir

Jan 04, 2023 on Shopify

Shipped Shield has brought us revenue while bringing our customers peace of mind. Not only is Shipped Shield easy to use, easy to implement, and a value add for our customers... Their customer service is amazing. They are fast to decide on claims and easy to work with. They are both efficient and professional. I highly recommend them for anyone considering.

Valdez Vogue Klozzet

Aug 14, 2022 on Shopify

Please reach out, I installed the app but have some questions I'd like to ask and also help to know if it's configured properly

MENU BEAUTY

Feb 25, 2022 on Shopify

our customers love shipped shield. i'm seriously amazed that almost every order includes it. we started looking for a shipping protection when we had a few orders this past month never make it to our customers. we're a new company so every lost order hurts since we have to ship the product out again, but love how now shipped will cover that loss. special thanks to jasmine for getting us set up so fast.