Reviews: ShipInsure Shipping Protection

Customer reviews: ShipInsure Shipping Protection

Reviews (35)

Overall rating

3.1

5

11
4
3
2
1

8

What Merchants Think

Merchants have mixed feedback on "ShipInsure Shipping Protection". While some highlight the app’s utility in streamlining claim processes and improving customer satisfaction, others express significant frustration with support responsiveness and communication. The app's capability to handle claims is appreciated, but inconsistencies in support services and promotional claims have left some users disappointed.

Key Strengths

Saves time by allowing customers to file claims directly
Seamless integration with Shopify stores
Reduces liabilities related to shipping issues
Responsive and helpful support team mentioned by several users
Improvement in customer satisfaction by resolving issues promptly
Simple and quick onboarding process

Common Concerns

Poor responsiveness from customer support
Non-customizable feature settings and slow processing of changes
Complaints about unfulfilled promotional offers
Confusion over billing and reimbursement processes
Claims of nonexistent customer service once issues arise

Final Thoughts

"ShipInsure Shipping Protection" proves to be a valuable asset for some merchants, notably by easing the burden of managing shipping claims and improving customer satisfaction. However, the app's potential is overshadowed by significant concerns regarding customer support and communication, which could affect its long-term reliability for users. It's an effective tool if support and service inconsistencies are addressed.

Kibou

Dec 02, 2024 on Shopify

Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.

MITOPDEAL

Aug 25, 2024 on Shopify

Great app. Set up was quick and easy. Team has been helpful. Working great so far.

Tom Baine

Aug 07, 2024 on Shopify

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Pro Balloon Shop

Aug 04, 2024 on Shopify

Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!

Wyld Gear

Jul 09, 2024 on Shopify

Rapha Blends

Apr 02, 2024 on Shopify

Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.

BEAUTY CREATIONS

Mar 01, 2024 on Shopify

Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.

Hanafy Pigments US

Jan 10, 2024 on Shopify

Super great customer service and pretty simple app. The integration works great as the team is able to make different customizations to make it work for your store. Highly recommend.

Polkadog

Nov 03, 2023 on Shopify

We have had an awesome experience so far with sales and customer service. The application makes it much easier for us to file claims. In the past it was a bit of a headache but this saves time and money! Highly recommend!

Recycled Karma Brands

Oct 24, 2023 on Shopify

This program is great! It's nice to know my team does not have to worry or waist time filing claims for missing packages

Rosy Rings

Oct 23, 2023 on Shopify

The top-notch customer support set ShipInsure apart from other similar companies from the beginning. The ability to meet and talk to their team from initial demo to setup to trouble-shooting after installation is what helped us know we made the best decision to partner with ShipInsure. ShipInsure does precisely what it promises - it eases your shipping headaches. They take care of the time-consuming customer service issues that pop up with lost, damaged, or stolen orders with ease. We highly recommend using ShipInsure!