Reviews: ShipInsure Shipping Protection

Customer reviews: ShipInsure Shipping Protection

Reviews (38)

Overall rating

3.8

5

20
4
3
2

1
1

9

What Merchants Think

Merchants have mixed feedback on "ShipInsure Shipping Protection". While some highlight the app’s utility in streamlining claim processes and improving customer satisfaction, others express significant frustration with support responsiveness and communication. The app's capability to handle claims is appreciated, but inconsistencies in support services and promotional claims have left some users disappointed.

Key Strengths

Saves time by allowing customers to file claims directly
Seamless integration with Shopify stores
Reduces liabilities related to shipping issues
Responsive and helpful support team mentioned by several users
Improvement in customer satisfaction by resolving issues promptly
Simple and quick onboarding process

Common Concerns

Poor responsiveness from customer support
Non-customizable feature settings and slow processing of changes
Complaints about unfulfilled promotional offers
Confusion over billing and reimbursement processes
Claims of nonexistent customer service once issues arise

Final Thoughts

"ShipInsure Shipping Protection" proves to be a valuable asset for some merchants, notably by easing the burden of managing shipping claims and improving customer satisfaction. However, the app's potential is overshadowed by significant concerns regarding customer support and communication, which could affect its long-term reliability for users. It's an effective tool if support and service inconsistencies are addressed.

The Bailey Brush

May 26, 2025 on Shopify

Probably worth mentioning this. We had this app on our shopify store and because no customer used it due to our site having lower priced items we uninstalled the app. After uninstalling it though we had a weird incident where a bot in the middle of the night used our website to add 1.00 shipinsure to dozens and dozens of carts using different people's stolen credit cards. They managed to check out with a couple purchases and bought 1.00 worth of ship insure insurance. This was immediately fulfilled by the app/store automatically, even after we had unistalled this app. It's resulted in chargebacks from the customers banks who's credit cards were stolen and used to make purchases on our store. We are lucky that only 2 purchases were made because each charge back is the amount plus 15 dollars. It could have been way worse. We see the shipinsure items were hidden on our store, uninstalled but still left in a collection. This allowed bots on google to find them as listings and automatically test those stolen credit cards and cause problems for those poor people who's cards were stolen and screw us with bank chargebacks as they do their investigation. It could have been way worse but there are clearly some vulnerabilities in this app that might put a shopify store at risk. Just wanted to mention this incident! Hope it can be resolved or figured out.