Reviews: Sezzle Widget

Customer reviews: Sezzle Widget

Reviews (96)

Overall rating

3.7

5

13
4

2
3
2

1
1

6

What Merchants Think

The "Sezzle Widget" receives mixed feedback from merchants. While some appreciate its ease of use and functionality, others are burdened by high fees and hidden charges. The customer service experiences also vary, with some merchants expressing satisfaction, while others report dissatisfaction due to ongoing issues and lack of resolution. Overall, the platform has potential but struggles with cost-related concerns impacting its overall reception.

Key Strengths

Easy to install and user-friendly interface.
Efficient payment processing and timely payouts.
Fraud protection features appreciated by users.
Positive experiences for some merchants with customer service and outreach.
Effective buy now, pay later option for customer transactions.

Common Concerns

High fees that significantly impact merchant profits.
Additional hidden charges that are not disclosed upfront.
Recurring monthly fee regardless of service usage.
Poor customer service reported by several merchants.
Issues with app functionality, specifically on the cart page.
Marketing charges without visible benefit for new merchants.
Challenges with uninstalling and ongoing charges post-removal.

Final Thoughts

While the "Sezzle Widget" offers compelling features for buy now, pay later transactions, the overall reception is hindered by its high fees and additional charges, which limit its appeal for smaller businesses. Despite receiving praise for ease of use and some positive customer service interactions, the potential financial burden and reported service issues suggest improvements are necessary for broader adoption and satisfaction.

Lilly & Frank

Aug 19, 2024 on Shopify

Sezzle's fee's are standard however they added a monthly fee if you do not meet the monthly threshold. After using the app for a period of time it was not used enough by my customers to benefit keeping it with the monthly fee in place, therefore I had not choice but to remove the payment option. The Sezzle team reached out to me about closing my account and I explained that while I do think it's important to offer a payment plan option the fee's plus the monthly fee are simply too much for my small business to incur. Sezzle understood and offered to waive the monthly fee going forward if I decided to keep the app and also provided a link to help further help with conversion. In my opinion I think Sezzle should remove the monthly fee period. As you can see from many of the reviews it just is too much for most small businesses to lose. The only reason I am not giving 5 stars is because the fees are still high in my opinion, especially because I also need currency conversion and get hit twice. Fees aside I am happy with the customer service they provided.

Garb Classics

Mar 18, 2024 on Shopify

The app works perfectly fine on the product page, 5/5 for that as other companies like Afterpay failed to do so. However, it doesn't work on the cart page and I have tried all the possible ways to do that.