Reviews: Sezzle Widget

Customer reviews: Sezzle Widget

Reviews (96)

Overall rating

3.7

5

13
4

2
3
2

1
1

6

What Merchants Think

The "Sezzle Widget" receives mixed feedback from merchants. While some appreciate its ease of use and functionality, others are burdened by high fees and hidden charges. The customer service experiences also vary, with some merchants expressing satisfaction, while others report dissatisfaction due to ongoing issues and lack of resolution. Overall, the platform has potential but struggles with cost-related concerns impacting its overall reception.

Key Strengths

Easy to install and user-friendly interface.
Efficient payment processing and timely payouts.
Fraud protection features appreciated by users.
Positive experiences for some merchants with customer service and outreach.
Effective buy now, pay later option for customer transactions.

Common Concerns

High fees that significantly impact merchant profits.
Additional hidden charges that are not disclosed upfront.
Recurring monthly fee regardless of service usage.
Poor customer service reported by several merchants.
Issues with app functionality, specifically on the cart page.
Marketing charges without visible benefit for new merchants.
Challenges with uninstalling and ongoing charges post-removal.

Final Thoughts

While the "Sezzle Widget" offers compelling features for buy now, pay later transactions, the overall reception is hindered by its high fees and additional charges, which limit its appeal for smaller businesses. Despite receiving praise for ease of use and some positive customer service interactions, the potential financial burden and reported service issues suggest improvements are necessary for broader adoption and satisfaction.

Pure Virgin Luxury Hair Co

Aug 30, 2024 on Shopify

I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business.

All Printed Up

Jul 22, 2024 on Shopify

I think you should not be charged if services not being used.

The Fempreneur Agency

Apr 30, 2024 on Shopify

Not a great experience for Merchants. Charging a $15 fee if customers aren't using the option and then having the audacity to announce a $14.99/month option to get same day payouts (which should be standard) is such a joke. I hope they go bankrupt and out of business.

Disegni Fenice

Mar 31, 2024 on Shopify

COMPLETE waste of money! I'm charged $15 per month regardless to if the service is used by customers or not. The service is definitely NOT worth $15 per month. It doesn't even work most of the time. Customer service is also horrible! They don't even seem to troubleshoot the issues. I've missed many orders because of the service not working and, still no resolution

Vermeil

Mar 25, 2024 on Shopify

Beware!! When you uninstall Sezzle from your online store and remove it as a payment method, they continue to charge you a $15 dollar fee monthly. Customer service refuses to help or offer a refund for pointless charges. Terrible. Make sure to close your account via the website so this doesn't happen to you.

Hannah Rose Vintage Boutique

Feb 19, 2024 on Shopify

Download their app and they charge you a hefty fee every month even if customers don't use their service. This fee that I did not know about reallyadded up after a year! Unin stall and the information remains on your website like the app was neveruninstalled! I wasn't aware of thus either and have just now contacted them requesting they they remove their information! Bad service and bad app!