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Customer reviews: Sezzle Widget

Develop by Sezzle

Reviews (96)

Overall rating
3.7

What Merchants Think

The "Sezzle Widget" receives mixed feedback from merchants. While some appreciate its ease of use and functionality, others are burdened by high fees and hidden charges. The customer service experiences also vary, with some merchants expressing satisfaction, while others report dissatisfaction due to ongoing issues and lack of resolution. Overall, the platform has potential but struggles with cost-related concerns impacting its overall reception.

Key Strengths

  • Easy to install and user-friendly interface.
  • Efficient payment processing and timely payouts.
  • Fraud protection features appreciated by users.
  • Positive experiences for some merchants with customer service and outreach.
  • Effective buy now, pay later option for customer transactions.

Common Concerns

  • High fees that significantly impact merchant profits.
  • Additional hidden charges that are not disclosed upfront.
  • Recurring monthly fee regardless of service usage.
  • Poor customer service reported by several merchants.
  • Issues with app functionality, specifically on the cart page.
  • Marketing charges without visible benefit for new merchants.
  • Challenges with uninstalling and ongoing charges post-removal.

Final Thoughts

While the "Sezzle Widget" offers compelling features for buy now, pay later transactions, the overall reception is hindered by its high fees and additional charges, which limit its appeal for smaller businesses. Despite receiving praise for ease of use and some positive customer service interactions, the potential financial burden and reported service issues suggest improvements are necessary for broader adoption and satisfaction.

Quality Quest Bikes

Jan 29, 2025  on Shopify

We didn't even complete the onboarding after hitting a brick wall and learning that on top of the 6.1% commissions, the platform that they operate under charges an additional 2%. It would have been great if you disclosed implied charges from all the partners that you work with from the beginning instead of making us spend days trying to troubleshoot things.

Atlas Computers & Electronics

Sep 15, 2024  on Shopify

So far so good. Payments are right on time and also sezzel checks for fraud orders as well. Keep this up.

Pure Virgin Luxury Hair Co

Aug 30, 2024  on Shopify

I chose Sezzle as a buy now, pay later option for my customers due to the price range of my products. I have received purchases of $600 or more and the fees dig so deeply into my profit that it makes no sense to have this as an option because after being charged almost $100 in fees my profits are going to Sezzle. Also, having to pay an additional $15 fee if I haven't received a purchase is just not fair. After Pay is much better. When I receive an order from a customer that chooses Sezzle as an option I automatically cringe due to the high fees. I will be removing Sezzle as an option. I will say, I have been hanging on due to the fact that all of my marketing materials promotes Sezzle as an option but it truly isn't working for me or the future health of my business.

Lilly & Frank

Aug 19, 2024  on Shopify

Sezzle's fee's are standard however they added a monthly fee if you do not meet the monthly threshold. After using the app for a period of time it was not used enough by my customers to benefit keeping it with the monthly fee in place, therefore I had not choice but to remove the payment option. The Sezzle team reached out to me about closing my account and I explained that while I do think it's important to offer a payment plan option the fee's plus the monthly fee are simply too much for my small business to incur. Sezzle understood and offered to waive the monthly fee going forward if I decided to keep the app and also provided a link to help further help with conversion. In my opinion I think Sezzle should remove the monthly fee period. As you can see from many of the reviews it just is too much for most small businesses to lose. The only reason I am not giving 5 stars is because the fees are still high in my opinion, especially because I also need currency conversion and get hit twice. Fees aside I am happy with the customer service they provided.

The Fempreneur Agency

Apr 30, 2024  on Shopify

Not a great experience for Merchants. Charging a $15 fee if customers aren't using the option and then having the audacity to announce a $14.99/month option to get same day payouts (which should be standard) is such a joke. I hope they go bankrupt and out of business.

InspirationIncluded

Apr 15, 2024  on Shopify

I've been using Sezzle for about a year and have been getting consistent sales from them. I find it easy to use and have no complaints.

Disegni Fenice

Mar 31, 2024  on Shopify

COMPLETE waste of money! I'm charged $15 per month regardless to if the service is used by customers or not. The service is definitely NOT worth $15 per month. It doesn't even work most of the time. Customer service is also horrible! They don't even seem to troubleshoot the issues. I've missed many orders because of the service not working and, still no resolution

Vermeil

Mar 25, 2024  on Shopify

Beware!! When you uninstall Sezzle from your online store and remove it as a payment method, they continue to charge you a $15 dollar fee monthly. Customer service refuses to help or offer a refund for pointless charges. Terrible. Make sure to close your account via the website so this doesn't happen to you.

Garb Classics

Mar 18, 2024  on Shopify

The app works perfectly fine on the product page, 5/5 for that as other companies like Afterpay failed to do so. However, it doesn't work on the cart page and I have tried all the possible ways to do that.

Hannah Rose Vintage Boutique

Feb 19, 2024  on Shopify

Download their app and they charge you a hefty fee every month even if customers don't use their service. This fee that I did not know about reallyadded up after a year! Unin stall and the information remains on your website like the app was neveruninstalled! I wasn't aware of thus either and have just now contacted them requesting they they remove their information! Bad service and bad app!

Temptations

Dec 29, 2023  on Shopify

Best company to work with buy now, pay later. I have been working with Sezzle for about two years and its been amazing. Recommended 100%

THE WARDROBE ACCESSORIES

Dec 19, 2023  on Shopify

Horrible service. They decline applications for no reason without reasonable explanation as to why. Do not recommend. You’d be better off using other services. Total waste of time.

Sassy Luxe

Nov 08, 2023  on Shopify

App installation was fine but given that unlike other more popular "pay later" services, new Sezzle merchants are not even listed or promoted within the Sezzle directory until they have processed an order. This situation seems unfair from a merchant’s perspective, and I am seeking clarification on what exactly they are sending monthly bills for when no customers have placed an order using Sizzle!? Needless to say won't be continuing with Sezzle.

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