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Customer reviews: Sendvio: Email Marketing & SMS

Develop by Shopify

Reviews (177)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about "Sendvio: Email Marketing & SMS", highlighting its user-friendly nature, seamless integration with Shopify, and robust customer support. However, some users have noted occasional limitations in features, particularly in areas like abandoned cart automation and template editing.

Key Strengths

  • Exceptional customer support, frequently praised for being patient, friendly, and responsive.
  • Easy setup process, considered beginner-friendly by many users.
  • Seamless integration with Shopify, allowing for a unified platform for email marketing and SMS.
  • Effective in increasing revenue and facilitating efficient campaign management.

Common Concerns

  • Some users experienced difficulties with feature limitations, such as the lack of an abandoned cart flow and editing capabilities on templates.
  • A few users reported issues with account management, including unjustified account bans and slow resolutions.
  • Template editing can be cumbersome with problems such as the absence of a 'back' button.
  • Support interactions were not always consistent, with some feeling rushed or unsatisfactory.

Final Thoughts

Overall, Sendvio is well-received by merchants for its ease of use and excellent customer service. While there are some areas for improvement concerning feature breadth and support consistency, the app is generally regarded as a solid choice for those looking to manage their email and SMS marketing efficiently.

Oblixo

Oct 17, 2025  on Shopify

Online Store

Sep 28, 2025  on Shopify

Funciona muy bien, pude recuperar muchas ventas!!

Dra. Karime López - Medicina Estética en Guadalajara

Sep 26, 2025  on Shopify

This app made running my store so much easier. I can connect with the right customers and actually see the difference in sales. The tools just work, and after trying other apps, this one is by far the easiest and most reliable.

That Detail Shop

Sep 25, 2025  on Shopify

Really nice app, just wish they had products outside of shopify

Softeint

Sep 02, 2025  on Shopify

LAPRO

Aug 31, 2025  on Shopify

Watchbutton

Aug 09, 2025  on Shopify

Arukah Boutique

Aug 07, 2025  on Shopify

So straightforward! Works well with my online boutique.

Puffcoil Repair

Jul 29, 2025  on Shopify

Goldtex

Jul 03, 2025  on Shopify

Very happy with sendvio. They've promply responded to my requests and even added some customizations. They are still less expensive than the other emial platforms and offer all the features i need for crm / email campaigns.

Norsegarde

Jun 29, 2025  on Shopify

Great platform for sending marketing emails, more fairly priced than other apps. The marketing email builder is somewhat limiting at times, but still great for the price.

Nature & Chasse®

Jun 20, 2025  on Shopify

tres bon

Jenny Krauss

Jun 14, 2025  on Shopify

Fantastic! Sendvio has been an incredible asset to our email marketing efforts. It's simple, intuitive, and refreshingly straightforward—perfect for any brand that has never tried a focused email marketing strategy. The seamless Shopify integration made setup a breeze, and the performance analytics are easy to understand and genuinely useful. Our campaigns and automations have delivered excellent results for a little over a year now. Highly recommend for anyone looking to grow their email marketing with clarity and confidence!

dussl

Mar 26, 2025  on Shopify

Sarahy went above and beyond to help me when setting up Pop-Up & Welcome automation flows. I really appreciate the care, attention-to-detail, and effort here. I'm now all set-up and excited to see the result improvements from these changes. Thank you!

Brooks & Beck

Mar 25, 2025  on Shopify

Kyleigh's Lemonade Stand

Jan 26, 2025  on Shopify

RIAJN

Jan 06, 2025  on Shopify

I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!

My Digital Planner

Nov 18, 2024  on Shopify

Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!

Jaya Foot

Nov 14, 2024  on Shopify

The best email app !!! The client service is perfect. God bless them. Fernando is a great guy. I hope the whole team working for this app becomes millionaire and have happiness in life !!!

Dunn's Kitchen

Nov 11, 2024  on Shopify

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