Merchants generally have positive feedback about "Sendvio: Email Marketing & SMS", highlighting its user-friendly nature, seamless integration with Shopify, and robust customer support. However, some users have noted occasional limitations in features, particularly in areas like abandoned cart automation and template editing.
Key Strengths
Exceptional customer support, frequently praised for being patient, friendly, and responsive.
Easy setup process, considered beginner-friendly by many users.
Seamless integration with Shopify, allowing for a unified platform for email marketing and SMS.
Effective in increasing revenue and facilitating efficient campaign management.
Common Concerns
Some users experienced difficulties with feature limitations, such as the lack of an abandoned cart flow and editing capabilities on templates.
A few users reported issues with account management, including unjustified account bans and slow resolutions.
Template editing can be cumbersome with problems such as the absence of a 'back' button.
Support interactions were not always consistent, with some feeling rushed or unsatisfactory.
Final Thoughts
Overall, Sendvio is well-received by merchants for its ease of use and excellent customer service. While there are some areas for improvement concerning feature breadth and support consistency, the app is generally regarded as a solid choice for those looking to manage their email and SMS marketing efficiently.
Kyleigh's Lemonade Stand
Jan 26, 2025
on
Shopify
RIAJN
Jan 06, 2025
on
Shopify
I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!
My Digital Planner
Nov 18, 2024
on
Shopify
Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!
Jaya Foot
Nov 14, 2024
on
Shopify
The best email app !!!
The client service is perfect.
God bless them.
Fernando is a great guy.
I hope the whole team working for this app becomes millionaire and have happiness in life !!!
Dunn's Kitchen
Nov 11, 2024
on
Shopify
Marka+
Nov 11, 2024
on
Shopify
Very good experience!
August Shores
Oct 17, 2024
on
Shopify
I just got setup and had questions. Sarahy helped me out tremendously and swiftly. What a great first impression.
Radiant Vibe LLC
Oct 15, 2024
on
Shopify
Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.
UltraCraze
Oct 06, 2024
on
Shopify
GREAT APP!!!!
Evermire™
Sep 27, 2024
on
Shopify
Lucky Pet Supplies
Sep 26, 2024
on
Shopify
Nellely was very friendly and knowledgeable about everything that I needed. She made it very easy for me to understand. I feel confident that Sendvio is exactly what I am looking for in SMS marketing.
Bamsedyra
Sep 16, 2024
on
Shopify
Very friendly and professional call received to help set-up the service. Great idea! Nelly was very helpful!
Amigizmo
Aug 15, 2024
on
Shopify
Me atendió fenomenal, con mucha paciencia y eficiencia, una maravilla de atención. Me oriento en todo lo necesario para utilizar correctamente la aplicación.
Lucas le Panda
Aug 07, 2024
on
Shopify
J'avais un soucis pour le paramétrage d'authentification donc j'ai demandé de l'aide au support et quelques heures après j'avais une demande d'accès à shopify pour qu'ils puissent intervenir et ils m'ont réglé le soucis.
Service client au top je recommande à 100%.
Bupsy
Jul 24, 2024
on
Shopify
Great app with amazing support! They really listen to their customers and adapt quickly!
Thegranddrop
Jul 14, 2024
on
Shopify
I would recommend the service, Polite and friendly
Scirpe
Jul 06, 2024
on
Shopify
Grand MERCI à Sarahyi de m’avoir aidé et guidé pas à pas pour solutionner mon problème de configuration.
Avanise
Jun 27, 2024
on
Shopify
I use Sendvio for all my stores and I can't say enough great words about it! It helped us increase our revenue a lot, the app is very easy to use and their support is the best. Big thank's to Fernando!
Carnez
Jun 25, 2024
on
Shopify
Great support
Panda Pals
Jun 22, 2024
on
Shopify
SendVio integrates seamlessly with Shopify, providing a unified platform to manage both email marketing and SMS campaigns from one dashboard. This centralized approach simplifies workflow and enhances efficiency.