Reviews: Sendvio: Email Marketing & SMS

Customer reviews: Sendvio: Email Marketing & SMS

Reviews (503)

Overall rating

4.9

5

31
4

1
3

2
2

1
1

2

What Merchants Think

Merchants generally have positive feedback about "Sendvio: Email Marketing & SMS", highlighting its user-friendly nature, seamless integration with Shopify, and robust customer support. However, some users have noted occasional limitations in features, particularly in areas like abandoned cart automation and template editing.

Key Strengths

Exceptional customer support, frequently praised for being patient, friendly, and responsive.
Easy setup process, considered beginner-friendly by many users.
Seamless integration with Shopify, allowing for a unified platform for email marketing and SMS.
Effective in increasing revenue and facilitating efficient campaign management.

Common Concerns

Some users experienced difficulties with feature limitations, such as the lack of an abandoned cart flow and editing capabilities on templates.
A few users reported issues with account management, including unjustified account bans and slow resolutions.
Template editing can be cumbersome with problems such as the absence of a 'back' button.
Support interactions were not always consistent, with some feeling rushed or unsatisfactory.

Final Thoughts

Overall, Sendvio is well-received by merchants for its ease of use and excellent customer service. While there are some areas for improvement concerning feature breadth and support consistency, the app is generally regarded as a solid choice for those looking to manage their email and SMS marketing efficiently.

Kafetos

Apr 24, 2024 on Shopify

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me. The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

Eyythung

Apr 23, 2024 on Shopify

The app is really bad, I didn't find the automation of the ABANDONED cart, however I sought help from the support team but they didn't even look at my problem, I sent two emails complaining about my problem but instead of solving it, they were asking me what problem I was having. It's so bad.