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Customer reviews: Sendvio: Email Marketing & SMS

Develop by Sendvio

Reviews (171)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about "Sendvio: Email Marketing & SMS", highlighting its user-friendly nature, seamless integration with Shopify, and robust customer support. However, some users have noted occasional limitations in features, particularly in areas like abandoned cart automation and template editing.

Key Strengths

  • Exceptional customer support, frequently praised for being patient, friendly, and responsive.
  • Easy setup process, considered beginner-friendly by many users.
  • Seamless integration with Shopify, allowing for a unified platform for email marketing and SMS.
  • Effective in increasing revenue and facilitating efficient campaign management.

Common Concerns

  • Some users experienced difficulties with feature limitations, such as the lack of an abandoned cart flow and editing capabilities on templates.
  • A few users reported issues with account management, including unjustified account bans and slow resolutions.
  • Template editing can be cumbersome with problems such as the absence of a 'back' button.
  • Support interactions were not always consistent, with some feeling rushed or unsatisfactory.

Final Thoughts

Overall, Sendvio is well-received by merchants for its ease of use and excellent customer service. While there are some areas for improvement concerning feature breadth and support consistency, the app is generally regarded as a solid choice for those looking to manage their email and SMS marketing efficiently.

Divy Prime

Jul 04, 2025  on Shopify

Terrible! When you try to delete some contacts so you don't have to increase your subscription strangely the page always reloads making it impossible for me to delete contacts from the subscription plan, basically forcing you to increase your subscription even if you don't need it or have to switch apps!

Goldtex

Jul 03, 2025  on Shopify

Very happy with sendvio. They've promply responded to my requests and even added some customizations. They are still less expensive than the other emial platforms and offer all the features i need for crm / email campaigns.

Norsegarde

Jun 29, 2025  on Shopify

Great platform for sending marketing emails, more fairly priced than other apps. The marketing email builder is somewhat limiting at times, but still great for the price.

Jenny Krauss

Jun 14, 2025  on Shopify

Fantastic! Sendvio has been an incredible asset to our email marketing efforts. It's simple, intuitive, and refreshingly straightforward—perfect for any brand that has never tried a focused email marketing strategy. The seamless Shopify integration made setup a breeze, and the performance analytics are easy to understand and genuinely useful. Our campaigns and automations have delivered excellent results for a little over a year now. Highly recommend for anyone looking to grow their email marketing with clarity and confidence!

dussl

Mar 26, 2025  on Shopify

Sarahy went above and beyond to help me when setting up Pop-Up & Welcome automation flows. I really appreciate the care, attention-to-detail, and effort here. I'm now all set-up and excited to see the result improvements from these changes. Thank you!

Shellyparts.de

Mar 11, 2025  on Shopify

Unfortunately I am not satisfied. I do not use the Shopify mailing list but have uploaded my own mailing list. This is possible without any problems, as Sendvio support confirmed before installing the app. I would like to edit this list from time to time. In other words, I want to be able to download it again from Sendvio, e.g. to manually unsubscribe a recipient. This shouldn't be a problem technically, but Sendivo's support persistently refuses, doesn't explain why and simply doesn't get back to me. Sendvio loses several thousand dollars a year from me and I lose a lot of revenue. I find that very annoying and unprofessional.

RIAJN

Jan 06, 2025  on Shopify

I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!

My Digital Planner

Nov 18, 2024  on Shopify

Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!

Jaya Foot

Nov 14, 2024  on Shopify

The best email app !!! The client service is perfect. God bless them. Fernando is a great guy. I hope the whole team working for this app becomes millionaire and have happiness in life !!!

My Digital Planner

Nov 13, 2024  on Shopify

Nallely was super helpful. The product isn't great as it doesn't even have an abandoned cart flow feature available. Limited capabilities. You get what you pay for I guess. However, customer support was great!

Urban Voyage

Oct 25, 2024  on Shopify

The app its self works great. However support is shocking, i have reached out on 4 separate occasions as they banned my account without any justification or way to restore it. I have heard nothing on any occasion and cannot get my account reinstated. I've now had to change apps due to their incredibly poor customer service.

August Shores

Oct 17, 2024  on Shopify

I just got setup and had questions. Sarahy helped me out tremendously and swiftly. What a great first impression.

Radiant Vibe LLC

Oct 15, 2024  on Shopify

Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.

Lavenra

Sep 29, 2024  on Shopify

Better than other email marketing apps. There are some missing features on Analytics compared to other apps. Beginner friendly!!

Lucky Pet Supplies

Sep 26, 2024  on Shopify

Nellely was very friendly and knowledgeable about everything that I needed. She made it very easy for me to understand. I feel confident that Sendvio is exactly what I am looking for in SMS marketing.

Bamsedyra

Sep 16, 2024  on Shopify

Very friendly and professional call received to help set-up the service. Great idea! Nelly was very helpful!

Amigizmo

Aug 15, 2024  on Shopify

Me atendió fenomenal, con mucha paciencia y eficiencia, una maravilla de atención. Me oriento en todo lo necesario para utilizar correctamente la aplicación.

Lucas le Panda

Aug 07, 2024  on Shopify

J'avais un soucis pour le paramétrage d'authentification donc j'ai demandé de l'aide au support et quelques heures après j'avais une demande d'accès à shopify pour qu'ils puissent intervenir et ils m'ont réglé le soucis. Service client au top je recommande à 100%.

Scirpe

Jul 06, 2024  on Shopify

Grand MERCI à Sarahyi de m’avoir aidé et guidé pas à pas pour solutionner mon problème de configuration.

Avanise

Jun 27, 2024  on Shopify

I use Sendvio for all my stores and I can't say enough great words about it! It helped us increase our revenue a lot, the app is very easy to use and their support is the best. Big thank's to Fernando!

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