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Customer reviews: Sendvio: Email Marketing & SMS

Develop by Sendvio

Reviews (503)

Overall rating
4.9

What Merchants Think

Merchants generally have positive feedback about "Sendvio: Email Marketing & SMS", highlighting its user-friendly nature, seamless integration with Shopify, and robust customer support. However, some users have noted occasional limitations in features, particularly in areas like abandoned cart automation and template editing.

Key Strengths

  • Exceptional customer support, frequently praised for being patient, friendly, and responsive.
  • Easy setup process, considered beginner-friendly by many users.
  • Seamless integration with Shopify, allowing for a unified platform for email marketing and SMS.
  • Effective in increasing revenue and facilitating efficient campaign management.

Common Concerns

  • Some users experienced difficulties with feature limitations, such as the lack of an abandoned cart flow and editing capabilities on templates.
  • A few users reported issues with account management, including unjustified account bans and slow resolutions.
  • Template editing can be cumbersome with problems such as the absence of a 'back' button.
  • Support interactions were not always consistent, with some feeling rushed or unsatisfactory.

Final Thoughts

Overall, Sendvio is well-received by merchants for its ease of use and excellent customer service. While there are some areas for improvement concerning feature breadth and support consistency, the app is generally regarded as a solid choice for those looking to manage their email and SMS marketing efficiently.

RIAJN

Jan 06, 2025  on Shopify

I've been using this app for several weeks now and I have to say it's exceeding my expectations thus far. Fairly straight-forward setup, user friendly, data rich, and exceptional customer support team with the most patience I've ever encountered (here's looking at you Mike & Fernando). I must have asked them 40+ questions and they happily answered every single one in detail, I don't believe they sleep. Long story short, I highly recommend this back-in-stock/email marketing/sms app. I plan on moving to their paid plan in the near future. Well done, Sendvio team!

My Digital Planner

Nov 18, 2024  on Shopify

Nallely was super helpful. The product may not have all the features you need but it is a good value. However, customer support was great!

Jaya Foot

Nov 14, 2024  on Shopify

The best email app !!! The client service is perfect. God bless them. Fernando is a great guy. I hope the whole team working for this app becomes millionaire and have happiness in life !!!

My Digital Planner

Nov 13, 2024  on Shopify

Nallely was super helpful. The product isn't great as it doesn't even have an abandoned cart flow feature available. Limited capabilities. You get what you pay for I guess. However, customer support was great!

Urban Voyage

Oct 25, 2024  on Shopify

The app its self works great. However support is shocking, i have reached out on 4 separate occasions as they banned my account without any justification or way to restore it. I have heard nothing on any occasion and cannot get my account reinstated. I've now had to change apps due to their incredibly poor customer service.

August Shores

Oct 17, 2024  on Shopify

I just got setup and had questions. Sarahy helped me out tremendously and swiftly. What a great first impression.

Radiant Vibe LLC

Oct 15, 2024  on Shopify

Nallely O was Amazing. She walked me through all the steps I needed to get me started and recommend items to start with.

Lavenra

Sep 29, 2024  on Shopify

Better than other email marketing apps. There are some missing features on Analytics compared to other apps. Beginner friendly!!

Lucky Pet Supplies

Sep 26, 2024  on Shopify

Nellely was very friendly and knowledgeable about everything that I needed. She made it very easy for me to understand. I feel confident that Sendvio is exactly what I am looking for in SMS marketing.

Bamsedyra

Sep 16, 2024  on Shopify

Very friendly and professional call received to help set-up the service. Great idea! Nelly was very helpful!

Amigizmo

Aug 15, 2024  on Shopify

Me atendió fenomenal, con mucha paciencia y eficiencia, una maravilla de atención. Me oriento en todo lo necesario para utilizar correctamente la aplicación.

Lucas le Panda

Aug 07, 2024  on Shopify

J'avais un soucis pour le paramétrage d'authentification donc j'ai demandé de l'aide au support et quelques heures après j'avais une demande d'accès à shopify pour qu'ils puissent intervenir et ils m'ont réglé le soucis. Service client au top je recommande à 100%.

Scirpe

Jul 06, 2024  on Shopify

Grand MERCI à Sarahyi de m’avoir aidé et guidé pas à pas pour solutionner mon problème de configuration.

Avanise

Jun 27, 2024  on Shopify

I use Sendvio for all my stores and I can't say enough great words about it! It helped us increase our revenue a lot, the app is very easy to use and their support is the best. Big thank's to Fernando!

Panda Pals

Jun 22, 2024  on Shopify

SendVio integrates seamlessly with Shopify, providing a unified platform to manage both email marketing and SMS campaigns from one dashboard. This centralized approach simplifies workflow and enhances efficiency.

Lady Be Chic Boutique Online

Jun 06, 2024  on Shopify

Sarahy was fast and quickly responded to my question. Very impressed with quick and efficient service. Thank you Lady Be Chic Boutique Online

Olive Lane Oils

May 17, 2024  on Shopify

The app is really easy to use and the customer service is excellent! I moved to Sendvio from another email marketing app because I couldn’t template on my iPad. I ran into a templating problem with Sendvio and contacted customer service. They responded super quickly and in two days had redesigned the functionality so it worked on my iPad Air! Very impressed.

Sugar's Wardrobe

May 07, 2024  on Shopify

I mainly want to thank Sarahy. She was super helpful and had a lot of patience with me specially because i'm a beginner and I don't know much about email marketing and sms. But she's amazing and also the app is great

Kafetos

Apr 24, 2024  on Shopify

This app is too difficult to set up if you are busy person. I had called for support and they called me back but the assistant was explaining how the program works in a rush because she only had 15 minutes assign to me. The email system needs some settings if you want it branded which she did not took her time to tell me how to set it instead she told instructions are posted. The preset templates are not complet since you still need to put the subject email and preview. I did not have the chance to test it since the assistance was rushing the presentation and told me that she does not have more time since she has to help someone else.

Melanin Enriche

Apr 23, 2024  on Shopify

The templates offered are great; however, the templates are not easily editable. There's no 'back' button or any way to redo if you were to make a mistake. I wish they would rectify this.

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