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Customer reviews: SendOwl

Develop by SendOwl

Reviews (95)

Overall rating
2.5

What Merchants Think

Merchants generally find "SendOwl" to be a valuable tool for digital content delivery. Many users appreciate its ease of use, seamless integration with platforms like Shopify, and efficient customer support. While the app has gained loyalty over the years for its reliability, there are mixed feelings about recent pricing changes and the addition of features that may not align with all users' needs.

Key Strengths

  • Easy setup and use, even for those with no technical background.
  • Seamless integration with Shopify and other e-commerce platforms.
  • Robust customer support that is responsive and helpful.
  • Automation in content delivery and license key management.
  • Effective delivery options and product bundling capabilities.

Common Concerns

  • Recent pricing changes have made the service more expensive for some users.
  • Email delivery issues, particularly with emails landing in spam.
  • Addition of functionalities that some users feel clutter the experience.
  • Complaints about charges even when using the free trial.

Final Thoughts

Overall, "SendOwl" is well-received for its functionality and support, but the recent pricing policy and additional features may not suit all users. While it remains a strong choice for digital product delivery, potential customers should carefully consider the current pricing model and available features against their specific needs.

Scents of Tobago

May 06, 2025  on Shopify

I rate the app itself well, but this review pertains to the experience with SendOwl. Your price hike means me severing ties with your Company, not just because of the price hike, but how it was implemented as well. Additionally, I reached out and got no response. There are too many options available today to continue this service. Price for me was raised from $15 per month to $89 per month- more than my Learning Platform. The continued justification for such a steep price adjustment, (such as in this review segment) even in the face of poor reviews demonstrates an unwillingness to really listen to customers.

Finn Prowess - Fly Fishing Experiences

May 06, 2025  on Shopify

I used SendOwl with great satisfaction for 3 years. Pretty simple deal ... they just fulfill/send PDFs to customers. $15/month, ok no problem. But now they're charging my $87/month, a 500% increase and nearly 3x what I pay for my entire ecommerce platform. How does this even make sense? No thank you. Dropped them like a hot iron ... took me an hour to set up a new fulfillment app that only costs $12.49/month and with excellent customer reviews. Best of luck to you, SendOwl!

Music Radio Creative

Oct 21, 2024  on Shopify

I used to LOVE This app - (installed it back in 2019 as couldn't find any other alternatives). However now things are going down the hill. Email delivery went down (I assume the company switched to a cheaper server to save money - emails now constantly land in spam). On top of that they have added a million other functionalities that I just don't use - but it made my use case a lot harder to work with - as they now somehow turned it into a store of it's own - I am not being funny but I sell on Shopify - why would I need this!?) Anyhow - emailed with my concerns about the spam issues - no reply. Looking for replacement.

Bebemangeseul

Mar 16, 2024  on Shopify

*EDITED* (Went from 700$ plus a month to 150$ plus a month with the premium pricing plan : 99$ per month plus 0.11$ per transaction after talking with customer support) I have been using sendowl for 7 years and used it even before I got a Shopify store. The app works really well and have nothing to complain about the app really. I even struggle to find a replacement. However, in october they changed their pricing. I went from 20$ a month to 150+$ a month (on the new plan). Customer support was nice, responsive and friendly. However since this is their new way of billing (flat fee + transaction %), they cannot do more for me. I am pondering whether I will be switching apps soon because it's just too expensive.

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