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SelfServe: Order Edits Upsells logo

SelfServe: Order Edits Upsells

Develop by Grumspot Ltd.

$50

/ Month
Free plan available

Effortlessly manage post-purchase edits, boost upsells, enhance customer flexibility.

Edit order details
Add products
Address validation
Post-purchase edits
Boost upsells
Enhance flexibility
Shipping details edit
Contact details edit
Auto-complete feature

About SelfServe: Order Edits Upsells

Launched Dec 11, 2024

Categories

Built by Grumspot Ltd.

Zotasell: AI Upsell‑Cross Sell logo
(19 Reviews)
  • Sponsored

Add popups with coupons, timers, video and email capture...

Description

Let shoppers fix orders & add items—cut tickets 30 %, grow AOV 15 %.

Why merchants install SelfServe: • Slash support workload – shoppers fix mistakes themselves instead of opening tickets. • Recover lost revenue – post-purchase offers turn “oops” moments into bigger orders. • Fewer shipping mishaps – realtime Google Maps validation & auto-complete. Built for… • High-SKU & bulk carts: Grocery, hardware, pet supply. • Size-sensitive verticals: Fashion, footwear—easy variant swaps stop returns. • Subscription & DTC: Keep customers happy between deliveries.

Why merchants install SelfServe: • Slash support workload – shoppers fix mistakes themselves instead of opening tickets. • Recover lost revenue – post-purchase offers turn “oops” moments into bigger orders. • Fewer shipping mishaps – realtime Google Maps validation & auto-complete. Built for… • High-SKU & bulk carts: Grocery, hardware, pet supply. • Size-sensitive verticals: Fashion, footwear—easy variant swaps stop returns. • Subscription & DTC: Keep customers happy between deliveries. more
  • Order Editing Portal – lives on Order-Status page.
  • Full Item Control – swap variants, change quantity, add or remove products.
  • Address Updates – customer-driven, automatically reflected in Shopify.
  • Configurable Windows – Set custom cut-offs (30 mins to 3 days)
  • Conditional Upsells – rules by product or collection 1-click add-to-cart

Pros

  • Enables customers to edit post-purchase details (e.g., shipping and contact) without needing support assistance.
  • Boosts potential upsells, increasing order value.
  • Reduces the burden on the support team, leading to more efficient order processing.
  • Allows customization of when and how customers can make changes to their orders.
  • Minimizes customer input errors with an auto-complete feature.
  • Ensures the accuracy of shipping addresses using Google Maps-powered validation.

Cons

  • May require initial setup and configuration to align with specific business needs.
  • Currently, language support might be limited, requiring contact with support for additional translations.

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