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SelfServe: Order Edits Upsells logo

SelfServe: Order Edits Upsells

Develop by Grumspot Ltd.
Free plan available

Effortlessly manage post-purchase edits, boost upsells, enhance customer flexibility.

Edit order details
Add products
Address validation
Post-purchase edits
Boost upsells
Enhance flexibility
Shipping details edit
Contact details edit
Auto-complete feature

About SelfServe: Order Edits Upsells

Launched Dec 11, 2024

Categories

Built by Grumspot Ltd.

BON Loyalty Program & Rewards logo
(1,441 Reviews)
  • Sponsored

Loyalty rewards program with points, POS, referrals &...

Description

Let customers edit orders, fix mistakes, and buy more without contacting support. 2 months FREE!

SelfServe lets your customers edit their own orders, change shipping info, swap items, or add new products—without submitting a support ticket. That means fewer emails for you and a better experience for them. What You Can Do with SelfServe: Let customers edit orders directly from their order status page Enable product swaps, address updates, variant changes Offer post-purchase upsells—let shoppers add items after checkout Set rules to stay in control of edits

SelfServe lets your customers edit their own orders, change shipping info, swap items, or add new products—without submitting a support ticket. That means fewer emails for you and a better experience for them. What You Can Do with SelfServe: Let customers edit orders directly from their order status page Enable product swaps, address updates, variant changes Offer post-purchase upsells—let shoppers add items after checkout Set rules to stay in control of edits more
  • Let customers edit orders directly from their order status page.
  • Enable product swaps, address updates, variant changes.
  • Offer post-purchase upsells - let shoppers add items after checkout.
  • Set rules to stay in control of edits.
  • Translate for your customers in minutes.

Pros

  • Enables customers to edit post-purchase details (e.g., shipping and contact) without needing support assistance.
  • Boosts potential upsells, increasing order value.
  • Reduces the burden on the support team, leading to more efficient order processing.
  • Allows customization of when and how customers can make changes to their orders.
  • Minimizes customer input errors with an auto-complete feature.
  • Ensures the accuracy of shipping addresses using Google Maps-powered validation.

Cons

  • May require initial setup and configuration to align with specific business needs.
  • Currently, language support might be limited, requiring contact with support for additional translations.

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