SelfServe: Order Edits Upsells

Develop by Grumspot Ltd.

$50

/ Month

Free plan available

Effortlessly manage post-purchase edits, boost upsells, enhance customer flexibility.

Edit order details

Add products

Address validation

Post-purchase edits

Boost upsells

Enhance flexibility

Shipping details edit

Contact details edit

Auto-complete feature

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SelfServe: Order Edits Upsells screenshot

About SelfServe: Order Edits Upsells

Launched Dec 11, 2024

Built by Grumspot Ltd.

Email :

[email protected]

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Description

Let shoppers fix orders & add items—cut tickets 30 %, grow AOV 15 %.

Why merchants install SelfServe: • Slash support workload – shoppers fix mistakes themselves instead of opening tickets. • Recover lost revenue – post-purchase offers turn “oops” moments into bigger orders. • Fewer shipping mishaps – realtime Google Maps validation & auto-complete. Built for… • High-SKU & bulk carts: Grocery, hardware, pet supply. • Size-sensitive verticals: Fashion, footwear—easy variant swaps stop returns. • Subscription & DTC: Keep customers happy between deliveries.

Order Editing Portal – lives on Order-Status page.
Full Item Control – swap variants, change quantity, add or remove products.
Address Updates – customer-driven, automatically reflected in Shopify.
Configurable Windows – Set custom cut-offs (30 mins to 3 days)
Conditional Upsells – rules by product or collection 1-click add-to-cart

Pros

Enables customers to edit post-purchase details (e.g., shipping and contact) without needing support assistance.
Boosts potential upsells, increasing order value.
Reduces the burden on the support team, leading to more efficient order processing.
Allows customization of when and how customers can make changes to their orders.
Minimizes customer input errors with an auto-complete feature.
Ensures the accuracy of shipping addresses using Google Maps-powered validation.

Cons

May require initial setup and configuration to align with specific business needs.
Currently, language support might be limited, requiring contact with support for additional translations.