SelfServe: Order Editing

Develop by Grumspot Ltd.

Free plan available

Effortlessly manage post-purchase edits, boost upsells, enhance customer flexibility.

Edit order details

Add products

Address validation

Post-purchase edits

Boost upsells

Enhance flexibility

Shipping details edit

Contact details edit

Auto-complete feature

Claim Offer

Install App

About SelfServe: Order Editing

Launched Dec 11, 2024

Built by Grumspot Ltd.

Email :

[email protected]

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Description

Let your customers edit their order details and add more products to their orders post-purchase.

Managing post-purchase order edits can overwhelm your team and delay order processing, costing you time and potential upsells. Customers want flexibility after they’ve placed an order—SelfServe makes it possible without burdening your support team and it also helps you bump your order value with upsells.

Customers can edit shipping and contact details without contacting support.
Decide how and when customers can make changes
Minimize customer errors with the auto-complete feature
Ensure accuracy with Google Maps-powered address validation.
If you need SelfServe translated in any other language contact support.

Pros

Enables customers to edit post-purchase details (e.g., shipping and contact) without needing support assistance.
Boosts potential upsells, increasing order value.
Reduces the burden on the support team, leading to more efficient order processing.
Allows customization of when and how customers can make changes to their orders.
Minimizes customer input errors with an auto-complete feature.
Ensures the accuracy of shipping addresses using Google Maps-powered validation.

Cons

May require initial setup and configuration to align with specific business needs.
Currently, language support might be limited, requiring contact with support for additional translations.