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SelfServe: Order Edits Upsells logo

SelfServe: Order Edits Upsells

Develop by Grumspot Ltd.

$50

/ Month
Free plan available

Effortlessly manage post-purchase edits, boost upsells, enhance customer flexibility.

Edit order details
Add products
Address validation
Post-purchase edits
Boost upsells
Enhance flexibility
Shipping details edit
Contact details edit
Auto-complete feature

About SelfServe: Order Edits Upsells

Launched Dec 11, 2024

Categories

Built by Grumspot Ltd.

ZB: WhatsApp & Messenger Chat logo
(14 Reviews)
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

Let shoppers fix orders & add items—cut tickets and grow AOV.

Customer Self-Service Portal: Allows customers to modify their own orders post-purchase to correct errors, reducing the need for support intervention. Post-Purchase Order Modification: Enables customers to edit orders, which can help recover sales that might otherwise be lost due to simple mistakes. Address Validation: Integrates with Google Maps to provide real-time address verification and auto-complete functionality, reducing the likelihood of shipping errors.

Customer Self-Service Portal: Allows customers to modify their own orders post-purchase to correct errors, reducing the need for support intervention. Post-Purchase Order Modification: Enables customers to edit orders, which can help recover sales that might otherwise be lost due to simple mistakes. Address Validation: Integrates with Google Maps to provide real-time address verification and auto-complete functionality, reducing the likelihood of shipping errors. more
  • Order Editing Portal – lives on Order-Status page.
  • Full Item Control – swap variants, change quantity, add or remove products.
  • Address Updates – customer-driven, automatically reflected in Shopify.
  • Configurable Windows – Set custom cut-offs (30 mins to 3 days)
  • Conditional Upsells – rules by product or collection 1-click add-to-cart

Pros

  • Enables customers to edit post-purchase details (e.g., shipping and contact) without needing support assistance.
  • Boosts potential upsells, increasing order value.
  • Reduces the burden on the support team, leading to more efficient order processing.
  • Allows customization of when and how customers can make changes to their orders.
  • Minimizes customer input errors with an auto-complete feature.
  • Ensures the accuracy of shipping addresses using Google Maps-powered validation.

Cons

  • May require initial setup and configuration to align with specific business needs.
  • Currently, language support might be limited, requiring contact with support for additional translations.

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